Alex Argyle Email & Phone Number

Kirkland, WA, US

Seattle, Washington, United States

• Led the instrumentation of self-service features across a multi-channel platform servicing B2B and B2C marketplaces including sellers and customers. Shipped new features while also optimizing self-serve capabilities.
• Raised NPS +5 points and saved the company over $100,000 in annual expenses through new feature integrations.
• Led a company-wide initiative involving 15 teams to build financial adjustment features for a new platform.
• Directed a team of engineers to place top 10 in a global hackathon.
• Developed training materials and documentation for internal travel agent partners.

Seattle, Washington, United States

• Shipped ecommerce chatbot products from ideation to deployment. Collaborated with engineers, data analysts, designers, and business ops experts. Serviced Merchant and Agency clients.
• Improved self-service rate to 96% for 800,000+ monthly users.
• Owned B2B and B2C ecommerce self-service experience across email, voice, and chat channels.
• Defined and managed quarterly product roadmap and backlog.
• Leveraged user data to identify pain points and performance opportunities.

Bellevue, Washington, United States

• Optimized internal analytics tools used for product launches and reporting. Created internal innovation tools and processes.
• Developed internal experimentation tools and programs used by product and technology.
• Partnered with stakeholders to understand current customer experience and identifies areas of opportunity.
• Drove product forecasting, monitoring, and reporting performance.
• Developed and delivered product vision support materials.

Seattle, Washington, United States

-Led a team of engineers, UX designers, and researchers to develop prototypes for a mobile carsharing app.-Defined and maintained product roadmap.-Defined design specification and requirements.-Managed communication between 5 cross-functional teams.

Seattle, Washington, United States

-Produced high-fidelity prototypes for in-car navigation in Figma.-Produced numerous variations of prototypes for heads-up displays (HUD) and augmented reality (AR) implementation in vehicles.-Researched and reviewed current human-machine interaction (HMI) practices in the automotive industry.-Participated in weekly design critiques with other UX Designers.

Seattle, Washington, United States

CANCELLED DUE TO COVID-19-Originally hired to work with Mobile App product team.-Participated in company-sponsored workshops for interns throughout summer.-Maintained communication with Mobile App product team.

Seattle, Washington, United States

-Supported student staff by providing feedback, engaging in 1:1 meetings, and leading ticket escalations.-Assisted in hiring procedures for multiple hiring seasons.-Managed student work schedule and tracked attendance.-Collaborated with full-time professional staff to improve staff performance and systems.

Seattle, Washington, United States

-Led development of new training materials and procedures.-Obtained data on new hire training experience to develop improvement suggestions.-Oversaw training progress and ensure new hires are progressing in a timely manner.

Seattle, Washington, United States

-Provided front-line IT support for 50+ students and staff weekly via phone, in-person consultation, and ServiceNow.-Submitted dozens of bug reports and feature requests to developers.

Bachelor Of Science - Bs, Human Centered Design And Engineering

Activities and Societies: Undergraduate Research, Part-time Web Tools Consultant, UW EcoCar, UX ClubMulti-time Dean's List recipient

High School, Senior

Activities and Societies: Associated Student Body, National Honor Society, Varsity tennis, Freshmen Mentor, Advancing Leadership Youth..