• Nominated store MVP in Q3 2012 for individual contribution and team leadership• Consistently exceeded individual goals in all quality sales metrics Q3 2012 - Q1 2013• Trained, mentored, and developed new hire sales consultants• Recognized for highest in store Net Rep Satisfaction for Q3 2012– Q1 2013• Provided ongoing, personalized post sale support to existing AT&T Mobility customers• Resolved complicated technical issues with customer’s mobile devices, wireless accounts,… Show more • Nominated store MVP in Q3 2012 for individual contribution and team leadership• Consistently exceeded individual goals in all quality sales metrics Q3 2012 - Q1 2013• Trained, mentored, and developed new hire sales consultants• Recognized for highest in store Net Rep Satisfaction for Q3 2012– Q1 2013• Provided ongoing, personalized post sale support to existing AT&T Mobility customers• Resolved complicated technical issues with customer’s mobile devices, wireless accounts, and residential accounts• Analyzed and resolved billing account inquiries Show less

• Managed customer escalations and developed escalation management system reducing Customer Care calls in first 30 days by 60%• Created and implemented "Own The Sale" initiative to decrease sales cancel rate 50% below market average• Provided personalized daily training, coaching and development to a sales team of 12+ reps• Trained 30+ retail sales consultants for AT&T Mobility• Ensured the team consistently met/exceeded sales targets from 2009 to 2012• Improved sales close… Show more • Managed customer escalations and developed escalation management system reducing Customer Care calls in first 30 days by 60%• Created and implemented "Own The Sale" initiative to decrease sales cancel rate 50% below market average• Provided personalized daily training, coaching and development to a sales team of 12+ reps• Trained 30+ retail sales consultants for AT&T Mobility• Ensured the team consistently met/exceeded sales targets from 2009 to 2012• Improved sales close rate by 75% in 2009 by readjusting sales process and creating supplementary product marketing information• Organized and led outside sales events to drive additional sales. • Sent out weekly newsletter to district leadership teams with wireline sales analytics, best practices and important competitive information to maintain top spot in our market Show less

• Established new accounts with 10 top US clothing companies • Negotiated terms and agreements with new and existing suppliers and drop shippers• Managed $500,000 in orders per year.• Provided translation services to headquarters in Moscow

• Consistently met and exceeded sales goals• Provided exceptional customer service• Performed duties of opening and closing manager• Analyzed and resolved billing account inquiries• Resolved various technical issues with customer’s mobile devices, accessories and wireless accounts