Alex Arroyo Email & Phone Number

Phoenix, Arizona, United States

Managed 24/7 network availability and operations for 2K+ remote sites, ensuring seamless functionality. Offered technical support to Tier 1 & 2 IT personnel, addressing and resolving issues promptly.• Formulated and executed Standard Operating Procedures (SOPs) for the Network and Compute Teams, outlining situational troubleshooting methods, cross-functional support suggestions, vendor escalation options and Service Level Agreements (SLAs) across platforms• Initiated and supervised a project with the Engineering Teams to automate "break-fix" solutions for common network concerns, working in accordance with SLA objectives• Contributed to the successful deployment and configuration of a comprehensive network revamp, transitioning all remote sites to Meraki solutions featuring dual broadband connections and tertiary cellular backup

Willcox, Arizona, United States

Oversaw the IT Department in support of 1.3K+ users, managing day-to-day functionalities. Procured cost-effective equipment from vendors, leading an upgrade to wireless technologies throughout the district and implementing a one-to-one student/device effort.• Launched a cloud managed solution and a wireless infrastructure that enabled VPN-free management; also involved plug-and-play devices, e.g. cameras, and allowed for the seamless integration of self-configuring access points• Revamped and executed a switching/routing structure redesign to accommodate a rapid growth rate• Brought to life systems to streamline troubleshooting, simplify hardware installation and reduce the need for extensive technical staff intervention; enabled scalable upgrades without constraints• Mitigated the spread of a malware infection by promptly shutting down the environment, utilizing backups to restore clean files; recovered all documents and rebuilt the virtual environment from scratch

Pasadena, California, United States

Led the design, implementation, testing, troubleshooting and upkeep of the network and desktop systems. Furnished technical support to Technicians and managed 200+ end users across seven remote sites in CA, NV and AZ, establishing a centralized network access through MPLS. Contributed to the revamp of core switches, routers and firewalls specific to Cisco enterprise-class solutions. Implemented, configured, and tested disaster recovery with EMC RecoverPoint, and EMC VNX 5300 SAN and VMware SRM. Automated core system backups using Avamar Backup & Recovery and Extended Retention.• Transformed the existing flat network into a secure, well-organized and segmented network, incorporating VLANs, ACLs, QoS, subnetting, port channeling and VPNs• Played a key role in developing a five-year budget that detailed cost-effective upgrades and accounted for maintaining the organization's network infrastructure and future IT staff members• Crafted and configured a fully redundant virtual infrastructure aiding 300+ desktop and server VMs, leveraging VMware, dual Cisco UCS Blade Chassis with Fabric Interconnects, EMC VNX 5500 SAN and dual Nexus 5548UP

Douglas, Arizona, United States

Produced and brought to life projects and work orders pertaining to the City's IT systems. Provided comprehensive technical support to end users and led trainings on Basic Computing, iPrism, SharePoint, Xmedius, Laserfiche, Office Communicator and iPhones equipped with Cisco AnyConnect VPN and RDP capabilities. Managed and configured user accounts via Active Directory, Sophos Anti-Virus, Exchange Server, Cisco Call Manager/Unity and additional systems. Configured and maintained the Dell EqualLogic SAN to align with a new VM environment; developed file sharing stores cross-functionally and implemented fully automated daily/weekly backups of core systems using Simpana Commvault. Guided troubleshooting, repair and replacement of workstation and server systems; installed, removed and tested fiber, copper and wireless network media.• Engaged actively in E-Rate Grant writing to secure funding for a library education program• Contributed to ongoing expansion of the City's network infrastructure, leading construction and implementation of VMware software/hardware, Microsoft server/desktop systems and Cisco switches, routers and bridges• Partnered with the Police Department to test and install license plate readers for use in patrol vehicles• Configured, deployed and maintained Panasonic Toughbooks used in field settings for the Police and Fire Departments• Installed and maintained a point-of-sale (POS) system for the City's Country Club

Douglas, Arizona, United States

Managed a four-person IT team, delivering all-encompassing technical support for a 500-seat Call Center; guided the repair, installation and maintenance of server, PC and network hardware and software• Finalized project modifications such as relocation and reconstruction for 200+ PCs and related configurations• Collaborated with the City of Douglas and ACCT to address and resolve issues, as well as handle facility maintenance for generator systems, fire alarm, security, HVAC, UPS and access control/camera systems• Functioned as an intermediary with vendors to resolve important hardware and software concerns, managing the repair, installation and maintenance of Avaya PBX voice systems encompassing T1s, DS3s and automated dialers