As a Head of the Customer Success Team, I’m responsible for the long-term strategy of the department + achieving the KPI for the current year (for the team and each individual teammate).Daily I manage the work of the CS team: weekly team syncs, setting goals and monitoring performance, mentoring for 14 employees. Also I work as a CS manager, having my own client pool: emails, client calls, building client relationships, and educating customers on the product.

I worked as a project manager of educational content development. My team was about 40 employees and I was responsible for planning and managing the whole development process. We were creating exercises driven by best pedagogical practices, designed them due to the lasted educational technology trends, developed and tested our product. I had colleagues in 4 countries all over the world, we worked is 6 time zones.My main duties were planning the work of the department, distributing tasks among employees, evaluating performance and preparing reports. I was also responsible for the adaptation of new employees, quarterly evaluation of the results of the whole team by department and by each employee individually.I’ve developed, tested and implemented all team processes by myself, guided by Agile methodology, that I’m a huge fan of. We used Jira: sprints and Kanban boards depending on the stages of production.My main achievement as a Head of Content team is the amount of content my team has realised - in 2,5 years we have produced over 1000 interactive tasks for students, which corresponds to approximately 10,000 hours of studying for each child. Thus, we’ve covered the curriculum of 3 school elementary grades.

As a Sales support specialist, I was holding demo calls to potential customers, worked as a users support specialist, and helped in the lead gen process, which brought a 4-time free traffic increase. During this period I got a deep knowledge of the USA online education market, best educational practices for elementary students, and different ways of how math can be taught.

Bureau promotion:- new website development (cooperation with designers, copywriters and translators, information package)- PR (press package, answers to press requests; search for publication opportunities in appropriate magazines and websites)- company’s project promotion on target websites (posting and updates) and in professional competitions- budget, annual and quarter financial monitoring Coordination of Sleepbox project (Capsules for rest wherever it is needed):- processing of incoming correspondence, primary consultations- all communications with production facilities in Czech Republic- UK distributor complete support- supervision of production, delivery and installation (remote and on site) Interaction with new clients:- search for potential clients, participation in oriental events, press monitoring for new business opportunities- processing of requests from the website and adoption of personal contacts, letters and presentation composing, cold calls- “first step” negotiations, commercial offers, contracts executionSupervision of current projects:- supervision and monitoring of projects time chart, architects coordination, interaction with suppliers- communication with clients regarding current issues, contract closing and project documentation delivery Administrative duties:- primary accounting (database maintains and storage of all accounting documents, e-banking system operation)- PA ( 2 owners: travel support, personal errands, corporate events)- initial review of legal documents, proposals for better terms)- human resources arrangement (1C staff)

Work in Russian representative office of Swiss company, being the market leader of bones implants production in the sphere of quality of life medicine. Arrangement of educational seminars for doctors and periodic (cycle) medical conferences (40 to 300 persons):- search for sites for events in Russian, project budget- entertainment program elaboration (music, evening programs, preparation of conference package)- complete transport, accommodation and visa support for participants- work with contractors on site (transport, excursions, accommodation and meals), transport of medical equipment)- average event duration from 3 to 7 days- all documentation support for events (contracts execution, budget and contractual terms monitoring) Procurement of sales and promotional materials:- maintaining stock of promotional and souvenir materials (purchasing products in Switzerland, China and Russia)- Search for potential contractors and further tender arrangement. Within the period of the previous employee maternity leave (6 months) I managed to organize 4 regional events (St. Petersburg, Yekaterinburg, Tomsk, Kaliningrad), with total attendance of 450 people.

Arrangement of abroad distribution for glossy magazine (more than 10 countries all over the world): - search for international distributors - coordination of contracts signing and compliance with the necessary conditions- budgeting and costs optimization of distribution- control of delivery and distribution of circulation - control and administration work with printing, financial and law department. Organization of participation in international fairs and exhibitions (London, Basel, Los-Angeles, Brussel, Madrid): - search for interest expositions, negotiations with fair and exhibition administration. - preparing of business trips (visa support, air ticket and hotel reservation) - budgeting of business trips, preparing of needed internal records Organization of participation in Russian fairs and exhibitions (search for, circulation delivery, control of sales processes) Posting and management in social networks accounts (Livejournal.com, Facebook, Twitter) Arrangement of book sales, using client base of magazine: - negotiations with publishing houses, agreement of contracts - sales process organization and sales promotion - full administrative support of sales process Preparing and printing of paper an souvenir promotion for magazine’s uses. Creative development of such promotion. Carrying out Editor-in-chief commissions, being in correspondence with foreign authors and partners, office support (water orders, office supplies, passes)