Alexas T. Email & Phone Number

Lancaster, Ca, Us

Dallas-Fort Worth Metroplex

• Led a team of 13 customer support representatives, providing coaching and training to ensure high-quality service delivery.• Responded to customer inquiries via email, phone, and chat, consistently achieving a 93% customer satisfaction rating.• Developed and implemented a new customer service strategy that reduced response times by 45%.• Analyzed customer data to identify trends and make recommendations for product improvements.• Provided internal teams with regular status reports on customer concerns, issues, and bugs.• Collaborated with cross-functional teams to resolve complex customer issues, ensuring prompt and effective resolution.• Conducted regular performance evaluations and provided feedback to team members to promote professional growth and development.

Dallas-Fort Worth Metroplex

• Provided training and support to new team members on CRM software and customer service best practices.• Developed and maintained customer support documentation within the CRM system, ensuring accurate and up-to-date information was available to all team members• Responded to customer inquiries and requirements through various channels, including email, phone, and social media.• Developed and delivered product training programs to clients, ensuring that they had a comprehensive understanding of our offerings.• Provided accurate and up-to-date information to customers regarding product information, pricing, services, and delivery information.• Managed small to midsize accounts of moderate complexity, ensuring high levels of customer satisfaction.• Collaborated with colleagues across all HighLevel departments to develop and execute a common strategy.

•Go through the steps of planning, designing, and implementing a website• Practiced familiarity with current technologies such as Visual Studio Code, HTML, and CSS• Use good coding practices to build web pages with proper HTML5 elements.• Explore responsive design (e.g. multiple column layouts that are responsive to various screen sizes using CSS layouts, Flexbox, Grid Layout, responsive navigation bar, and media queries for various screen sizes).• Present information and data in an organized manner by constructing lists and tables.• Create web forms to collect information from a user or to send an email.• Understand and use design guiding principles to improve web and mobile usability and accessibility

Mansfield, Texas, United States

Managed the onboarding process for new customers, including setting up a Salesforce account and providing training on how to use it effectively.Provided ongoing support to existing customers by responding to questions via email or phone within 24 hours of receipt.Collaborated with other departments (such as sales) to ensure each customer received an optimal experience throughout their time using the productAnswered general inquiries about products and services while also offering advice based on personal experiences when possibleUsed the CRM system to record notes from each call with customers which aided in improving customer service for future calls & emails with similar issues/questions.

Mansfield, Texas, United States

• Maintained a database of over 200 clients, which included personal information such as contact details and client preferences• Assisted in the development of new products for existing clients based on their individual needs and requirements• Managed the client service team to ensure that all clients received a high level of customer service and attention.• Coordinated with other departments, such as marketing, sales, and finance to coordinate events for our clients.• Provided support in managing the day-to-day operations of the office including scheduling meetings, travel arrangements, etc.• Assisted with special projects as needed by management or senior staff members and assisted with general office duties when necessary.

Dallas, Texas, United States

• Sorted and organized clinical lab specimens according to established protocols.• Scanned specimens into EPIC system and entered patient information accurately and efficiently.• Prepared specimens for testing and analysis in accordance with established laboratory procedures.• Conducted regular checks to ensure that all laboratory equipment was functioning properly and efficiently.• Worked with laboratory personnel to troubleshoot and resolve any specimen-related issues.• Completed other administrative duties as assigned by laboratory management.• Identified opportunities for process improvement and recommended changes to laboratory management as appropriate.

Collect and process donor samples for processing and testing.Records weight of product and samples.Label samples and freezes units for final packing within required timeframe. Participates in unit management according to SOP.Pack units for final shipment; pack samples and prepares shipping box to send samples to the testing lab.Monitor stored product to ensure time requirements are met. Monitor and report working conditions of equipment.Completes all necessary documentation. Ensures donor confidentiality.Familiarize myself with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), etc.Maintains supplies necessary to perform job duties. Reports all unsafe situations

Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.Sells cashier’s checks, traveler’s checks, and series e bonds.

Plan and develop merchandising strategies that balance customers’ expectations and company’s objectivesAnalyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stockCollaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scalesMaximise customer interest and sales levels by displaying products appropriatelyProduce layout plans for stores and maintain store shelves and inventoryForecast profits/sales and plan budgets

Bachelor Of Science - Bs, Web Design With Emphasis To User Experience

Associate Of Science - As, Applied Science

Activities and Societies: Science Constituency Council, OUT in STEM, NAACP, eSports

Associate Of Science - As, Clinical Laboratory Science/Medical Technology/Technologist