Alex Augustine Email & Phone Number

Lagos, La, Ng

Lagos, Nigeria

- Organized workspaces for customer with AV Systems, computer, monitors, Logitech Rally Speaker and Camera, Clevertouch Device, MS Teams set up and associated cabling or equipment.- Worked passionately and dedicatedly, troubleshooting system for failure or errors in performance and provided technical assistance with issues- technical issues and malfunctions to supervisors when required.- Prepared equipment installing cables, operating systems, AV Systems, MS Teams, Public Address systems for daily use.- Carried out new hardware and software installations, Firmware and updates, keeping systems functional and secure.- Completed investigations to check on reported errors, reproduce problems and trace faults for resolutions.-Answered user questions about hardware and software operation to help resolve problems.Check for firmware update and run update when necessary on devices for smooth use.Good interpersonal relationship with IT manager other staff and departmentsGood communication and presentation skillsProviding IT assistance to staff and customers.Resolving logged errors in a timely manner.Monitoring hardware, software, and system performance metrics.Teleconferencing setup and support.Documenting processes and performing diagnostic tests. Keeping track of technological advancements and trends in IT support. Mobile Device Support: Assisting with mobile device setup, troubleshooting, and synchronization. IT Inventory Management: Managing IT inventory, including hardware and software licenses. Documentation: Maintaining detailed records of support tickets, solutions, and technical documentation.

London, England, United Kingdom

Social Media Strategy: Developing a comprehensive social media strategy aligned with the organization's marketing and branding objectives. Content Creation: Creating engaging and relevant content for social media posts, including text, images, videos, and graphics. Content Scheduling: Planning and scheduling social media posts to ensure consistent and timely content delivery. Audience Engagement: Monitoring and responding to comments, messages, and mentions on social media to engage with the audience and build relationships. Community Management: Nurturing and growing online communities by fostering discussions and encouraging user participation. Analytics and Reporting: Analyzing social media performance metrics and providing regular reports to measure the effectiveness of campaigns and strategies. Social Media Advertising: Planning and executing paid social media advertising campaigns to reach specific target audiences and achieve marketing objectives. Influencer Marketing: Collaborating with influencers and managing influencer partnerships to expand the brand's reach and credibility.Social Media Trends: Staying up-to-date with social media trends and best practices to keep the organization's social media efforts fresh and effective. Social Listening: Monitoring social media conversations and mentions related to the brand or industry to gather insights and address customer feedback. Crisis Management: Handling social media crises and negative feedback professionally and proactively, ensuring brand reputation is preserved. Collaboration: Working closely with marketing, communication, and design teams to align social media strategies with broader marketing initiatives.Platform Management: Maintaining and optimizing social media profiles on various platforms, such as Facebook, Twitter, Instagram, LinkedIn, and others. Social Media Training: Providing social media training to internal teams or employees to promote consistent brand messaging.

Lagos, Nigeria

Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaignMeasure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)Identify trends and insights, and optimize spend and performance based on the insightsBrainstorm new and creative ad strategiesPlan, execute and measure experiments and conversion testsCollaborate with internal teams to create landing pages and optimize the user experienceCreate customer avatars for all our audience Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpointsInstrument conversion points and optimizes user funnelsCollaborate with agencies and other vendor partners•Develop and manage digital campaign from start to completion for the major brands and products as assigned by marketing head•Enhance brand awareness on approved digital platforms to promote company products•Assist in writing copy for email marketing campaign, website and social media account updates•Drive website traffic for consistent leads generation and conversion.•Partner with creative team in designing website banners and assist with web visuals•Utilize web analytics to track website traffic flow and provide reports periodically•Overseeing the Social Media strategy for the company ensuring it aligns with the company’s brand•Monitoring Social Media for customer comments both positive and negative•Develop content calendar across all platforms ensuring constant supply of relevant content.

Lagos Nigeria

Create a strong online platform for the company.- B2B brand marketing- Digital Marketing- Take total charge of all the Social Media Accounts- Develop digital marketing strategies for the company.- Buy advertising space in blogs, news site and Google adwords..- Managing the redesign of the company website.- Managing all social media communities- Content creation for social media and website- Email marketing- Managing social media advertising campaigns- Developing engagement strategies for all online platform- Sourcing and screening of potential candidates for contract, contact-to-hire and permanent openings with our clients- Follow up with candidates and foster long-term relationships with candidates- Review and understand technical job requirement requirements- Build excellent relationships with our clients to provide advice and coaching throughout the recruitment process- Develop a robust database of prospective candidates- Inform candidate of company's decision.- Develop and maintain strong client and candidate relationships, requiring regular touch points and diligent follow through- Work with sourcing recruiters and other team members to devise and apply creative strategies to develop new candidates.- Assist with other recruitment programs and projects as needed- Weekly updates on upcoming events and status of work in progress.- Build and support the sales strategy development and implementation- Deployed marketing strategies to retain existing clients and attract new and potential customers- Conducted market survey to find market size, competitors, prices, product requirements and preferences with a view to gain competitive edge

Nigeria

Documentation: Documenting support cases, solutions, and best practices to facilitate knowledge sharing and continuous improvement. Customer Training: Conducting training sessions or creating instructional materials to help customers better understand and utilize products or services. Software Updates: Assisting customers with software updates, patches, and upgrades to ensure they have the latest features and bug fixes. Bug Reporting: Identifying and documenting software bugs and issues, and working with development teams to prioritize and fix them. Feedback Gathering: Gathering feedback from customers regarding product usability and improvements, and communicating it to the relevant teams.Continuous Learning: Keeping abreast of the latest product updates, technologies, and industry trends to enhance support capabilities. Collaboration: Collaborating with cross-functional teams such as product development, quality assurance, and sales to ensure a seamless customer experience.Effective daily reporting.

Nigeria

Technical Support: Providing technical assistance to customers and clients regarding product installation, configuration, and troubleshooting.Installation and Maintenance: Installing and setting up equipment, machinery, or systems at customer sites. Conducting routine maintenance and inspections to ensure optimal performance.Repairs and Diagnostics: Identifying and resolving technical issues and malfunctions promptly. Conducting diagnostics to determine the root cause of problems and implementing effective solutions.Customer Communication: Interacting with customers in a professional and friendly manner, understanding their needs, and providing appropriate solutions.Documentation: Maintaining detailed records of service activities, including work reports, service tickets, and technical documentation.Quality Assurance: Ensuring service and repair work comply with company standards and quality requirements.Training: Conducting training sessions for customers on the proper use and maintenance of products or systems.Product Testing: Collaborating with the product development team to provide feedback on product performance and potential improvements.Field Reports: Generating and submitting field service reports to communicate issues, trends, and customer feedback to the relevant departments.Safety Compliance: Adhering to safety guidelines and protocols while performing service tasks to prevent accidents and ensure a safe working environment.Continuous Learning: Staying up-to-date with the latest industry trends, product advancements, and technical knowledge to enhance service capabilities.Travel: Being willing to travel to various locations to provide on-site service and support.

Lagos Nigeria

Customer Support: Responding to customer inquiries, issues, and requests in a timely and professional manner through various communication channels like email, phone, or live chat.Troubleshooting: Diagnosing and resolving technical problems with software, hardware, or systems. Analyzing logs and data to identify root causes and implement effective solutions.Issue Resolution: Escalating complex technical issues to higher-level support or engineering teams when necessary, ensuring prompt and accurate resolution.Knowledge Base: Creating and maintaining a comprehensive knowledge base with troubleshooting guides and frequently asked questions to assist users in finding answers independently.Remote Support: Providing remote assistance to customers by accessing their systems to troubleshoot and resolve issues.Documentation: Documenting support cases, solutions, and best practices to facilitate knowledge sharing and continuous improvement.Customer Training: Conducting training sessions or creating instructional materials to help customers better understand and utilize products or services.Software Updates: Assisting customers with software updates, patches, and upgrades to ensure they have the latest features and bug fixes.Bug Reporting: Identifying and documenting software bugs and issues, and working with development teams to prioritize and fix them.Feedback Gathering: Gathering feedback from customers regarding product usability and improvements, and communicating it to the relevant teams.Continuous Learning: Keeping abreast of the latest product updates, technologies, and industry trends to enhance support capabilities.Collaboration: Collaborating with cross-functional teams such as product development, quality assurance, and sales to ensure a seamless customer experience.

Lagos , Nigeria

Meeting and liaising with clients to discuss and identify their digital requirements.Working with team mates to develop a digital plan/ proposal that meets the client's briefPresenting alongside agency colleagues the proposal ideas and budget to the client. Working with the account manager to brief media, content, creative and account management staff and assisting with the formulation of digital marketing strategies. Research campaign ideas and stay in touch with industry trends.Set up and manage media buying campaigns, ensure campaign spend stays within agreed budget and communicate details of campaign with clients and relevant colleagues. Monitoring the effectiveness of campaigns and develop client reports.Ability to manage Social media for clients and Promote, Advertise any kind of Business on all social medi platforms. This includes: Create and manage social media handles for the business Develop content pillars and calendars for the handle Develop and deploy social media content Identify and take advantage of trends to promote the products and services of the business Create offline to online campaigns for the business Liaise with social media influencers to promote the products and services of the business Responsible for promoting social media content on social media.Ability to master the use of SEO, PPC, SEM, SMS Marketing, Email Marketing and SMM.Facebook Adverts, Google AdSense, Google Adwords and Adverts Placement.

Lagos, Nigeria

Network Setup and Configuration: Planning, designing, and setting up computer networks, including local area networks (LANs) and wide area networks (WANs), to meet the organization's needs.Network Monitoring and Troubleshooting: Monitoring network performance and identifying and resolving issues or bottlenecks to ensure optimal network performance and availability.User Support: Assisting users with network-related issues, such as connectivity problems and access permissions, and providing technical support. Network Upgrades and Expansion: Planning and implementing network upgrades and expansions to accommodate the organization's growing needs.Data Backup and Recovery: Establishing and maintaining data backup and recovery procedures to protect against data loss in case of network failures or disasters. Network Policies and Procedures: Developing and enforcing network policies and procedures to ensure adherence to security standards and best practices. Patch Management: Applying software patches and updates to network devices to address security vulnerabilities and ensure system stability. Vendor Management: Coordinating with network hardware and software vendors for procurement, support, and warranty services.Capacity Planning: Assessing network capacity and performance requirements to plan for future growth and scalability. Network Performance Optimization: Optimizing network performance through load balancing, traffic shaping, and bandwidth management.Network Auditing and Compliance: Conducting periodic network audits to ensure compliance with industry standards and regulatory requirements. Network Training: Providing training to users or IT staff on network-related topics, protocols, and best practices. Network Troubleshooting Documentation: Documenting network issues, resolutions, and troubleshooting steps for reference and knowledge sharing.

Ccna, Network And System Administration/Administrator, Excellent

Activities and Societies: ICT Installations of cisco routers and switchs.

Professional Course, Networking, And Lan/Wan /Cyber Security

Certified Solar Energy Expert, Solar Energy Technology/Technician

Concept of Solar Energy Technology. The Fundamentals and need of it in our modern age.

Certified Digital Marketing Specialist, Digital Marketing, Excellent

Higher National Diploma (Hnd), Mechanical Engineering, Lower Credit

Cybersecurity