Alex Augustine experience and goals are centered around creating the right experience for Customers, and utilizing a variety of channels to reach them. In current and former roles Alex have worked to use new technologies to better understand and assist organizations in improving processes and tools to ensure first contact resolution and improved Customer Satisfaction.Versatile in IT solutions, with 4 years and still counting ‘experience in IT Support, video conferencing, Microsoft 365, cybersecurity, networking, software and hardware installation, server.His an Exemplary IT Project Leader with an unwavering passion for Excellence and Quality. Currently, Alex is working on Information technology to better measure, understand and assist Customers. Doing so, we are defining the next generation of Client Services.What brings me Joy is when I hear people disclose to me how my ideas and solutions have helped them personally and business wise. I’m in business to help humanity using different medium and my personal fulfillment will not be defined by the amount of money I have in the bank but the amount of problems I’m able to solve. Specialties: IT Support, audio visual, Identifying and solving problems with computer, networks and cybersecurity.
Listed skills include Networking, Tcp/Ip, Troubleshooting, Software Installation, and 38 others.