• Conducted thorough field investigations related to potentially fraudulent insurance claims through covert surveillance techniques, activity checks, and/or SIU investigations• Conducted over 500 surveillance cases as a field agent• Challenged many different geographic scenarios from the Midwest, East Coast, and the South East during time as a field investigator• Prepared accurate and detailed reports on findings for clients• Conducted recorded statements for clients• Field work mainly consisted of Workers Compensation, Liability, Auto, and Disability Claims.• April 2011- promoted to Field Operations Manager after being a field investigator for two and a half years• Managed the companies field investigators in the following states: Pennsylvania, Virginia, Maryland, Georgia, North Carolina, South Carolina, Alabama, Mississippi, Florida, Tennessee, Texas, Louisiana, Oklahoma, Utah, Arkansas and New York• Ensure quality of investigative products (Surveillance, activity, social media, background, and employment checks) and customer service for the assigned region and key accounts • In charge of scheduling all the cases for assigned states, as well as scheduling agents to conduct surveillance on these cases• Required to make executive decisions on how agents should proceed on difficult cases• In close contact with our clients to provide superior customer service and maintain a good rapport to actively encourage continued business• Providing formal updates, strategic advice, and recommendations to clients on their cases• Read and edit the final report product for errors and consistency prior to submission to the client• Other managerial duties such as payroll and updating the director of operations are amongst my routine responsibilities• Processing new client cases into our database system TrackOps• Providing strong leadership skills and ethics to my team members. • Implementing new ideas for the company and providing new technology to my team members.

• Protected the stores assets and conducting surveillance to detect loss within a store environment• Assisted investigations of internal/external theft, fraud, and policy violations• Trained in advanced interviewing and interrogation techniques• Required to conduct safety inspections and communicate hazards to management• Developed motivations techniques to encourage employees to increase shortage control• Detected and apprehended shoplifters and then work with local law enforcement by performing full detail reports of the events• Installed and utilized CCTV equipment to monitor internal/external theft• Personally involved in heightening store Loss Prevention awareness program• Prepared incident and investigation reports in a timely, clear, and concise manner• Audited and evaluated compliance of merchandise protection standards within stores• On occasion I was delegated to train new employees in patrols, use and maintenance of security equipment, and proper security procedures

• Served with Officers and other personnel in a professional, hands-on working environment• Coordinated with and assisted Officers in the Department• Duties included both observing and participating in daily activities associated with law enforcement• Records Clerk duties including: researched/maintained confidential records, answering/routing non-emergency phone calls, filing and recording data into the systems database

I worked as a seasonal employee at the Distribution Center for Mercedes-Benz. My job duties included working inside a warehouse that required to move incoming products to assigned areas within the warehouse. I tracked and recorded all incoming shipments. I verified correctness and integrity of shipments. I had to utilize an RFID scanner to track inventory. I also had to pack cages and send out parts to all Mercedes-Benz dealerships in the country.