Sr. Project Managemer, ADAPT Delivered overall project management for more than 6 large cross functional initiatives involving front and backend integration while simultaneously managing a portfolio of smaller projects Lead the complete project lifecycle, from chartering, requirements, development, QA/UAT, change management and training through post release using Agile, Waterfall and hybrid development methodologies, and tools such as JIRA and Confluence Work closely with development teams to understand technological issues and convey the ramifications and tradeoffs of technical challenges to non technical team members Collaborate with a wide variety of groups within UIT such as Software Services, and Enterprise Technology, as well as other teams at Stanford including The office of development, individual schools, and other business partners at Stanford to ensure customer satisfaction and deliver value Resolve inter and intra team conflicts to facilitate the smooth execution of project deliverables Communicate proactively with both core and expanded team members, including vendors to help create consensus in decision making Negotiate with stakeholders to weigh trade offs in balancing resources, time, data and scope to ensure timely successful project delivery Direct a small team of project managers on critical ADAPT projects Provide regular progress updates and risk assessment to senior management

Responsible for Product Management and Operations as well as product strategy for a wide range of SaaS platform products and strategic roadmaps, ranging from search and content management, leveraging machine learning, eCommerce, and Analytics to APIs and integration Develop business strategy and communicate international roadmap for SaaS platform portfolio and applications such as eCommerce, Search, APIs, Machine Learning, and Analytics Use personalization, user behavior patterns and semantic analysis tools to provide better search results, recommendations and tools that leverage user data and simplify common tasks Synthesize international customer requirements using data analysis, pro-active data collection and direct customer feedback to prioritize new efforts Leverage user centric design to improve the user interactions and user journeys Ensure the best use of Agile/Kanban processes using tools such as the Atlassian suite, Google docs, SmartSheet and other applications Collaborate with engineering, finance, support, legal, marketing, operations and design, to deliver, rollout and market outstanding customer interactions and experiences Analyze data to create and track key customer centric metrics Assess competitive landscape and market research to inform product strategy and roadmap Build and manage relationships with internal and external partners and stakeholders including user groups and beta testing Design launch plans for new and existing products including webinars, briefings, documentation, conference participation and PR Build business cases and financial models for new products and initiatives

Helped re-engineer software and delivery processes to address UI/UX challenges in existing products. Consulted on process re-engineering and drove chartering for internal groups

Product and Program Management positions in the iTunes iBookstore and Apple Online storesSr. Product/Program Manager, iTunes May 2010-Dec 2012 New features and requirements specifications for iBookstore and iBooks App Synthesized digital content requirements from external publishers as well as multiple internal teamsGroup Program Manager, Apple Online Store Aug 2008-May 2010 Responsible for Apple Online Store checkout program and vision, including eCommerce platform migration, execution of customer facing feature roadmap, and managing a team of project managersPM/Senior PM, Apple Online Store Aug 2004-2008 Responsible for consumer order management experience, including order placement, checkout, payment and customer self service