Alex Behnke Email & Phone Number

Denver, Colorado, United States

• Tax Resolution “JIRA” Subject Matter Expert (July 2021 – Present)
• Act as the Tax Resolution team’s “Tier 2” support resource. Provide knowledge and technical support for all Gusto supported taxes and agencies to internal notice solvers to facilitate the effective communication and.
• Verify intended and unintended system behavior, or tax filing/payment workflows, and coordinate with appropriate internal teams through process driven documentation to implement fixes/features/new workflows moving.
• Perform weekly syncs to report on metrics. Identify outlier trends and areas of improvement for the JIRA process and Tax Resolution team. Assist with creating resources and trainings to provide team guidance in areas.
• Supported the department's "Large Scale Issue" team, proactively addressing and resolving tax issues affecting a wide scope of customers simultaneously. Prevented or abated $350,000+ in penalties and interest resulting.
• Created resources to allow Tax Resolution team to quickly identify and respond to notices related to the issue. Created mass communications to proactively inform impacted customers of the situation and how Gusto would.

Greater Denver Area

- Process multi-state bi-weekly payroll for approximately 1450 exempt & non-exempt employees- Act as primary resource for Vertafore's travel and expense reimbursement system (Concur)- Add and maintain employee data in HR system- Create and maintain reports out of HR & Payroll systems- Maintain inbound and outbound vendor integrations and SFTP connections.

Madison, Wisconsin Area

· Received and Screened applications to a variety of open positions (Broadcast, Finance, IT, Development, Education) and corresponded with applicants regarding questions or issues with their application.· Worked within Oracle HRMS and TAM modules to route candidates appropriately as well as complete data entry at time of hire.· Coordinated recruitments.

Portland, Oregon Area

• Engaged prospective clients and determined needs of service, presented viable cost effective solutions for hiring needs
• Effectively recruited, interviewed, retained, coached and developed candidates, prepared candidates for interviews with prospecting hiring managers, gained understanding on their professional goals and career path
• Coordinated client interview process and providing detailed information on the candidate qualifications/expectations
• Negotiated total compensation packages
• Created/managed/qualified/maintained database of clients/prospects aligned to business opportunities in the market
• Tracked metrics and audited gross profit within Excel. Created tools to track candidates and increase placement rate

Portland, Oregon Area

. Sourcing candidates for a wide variety of positions (Software Developers, Mobile Developers, Network/System Engineers, Support Specialists, Project Managers, IT Managers, Architects, Business Analysts).. Contacting qualified candidates for initial screening and vetting.. Scheduled candidates with head recruiter and keep them on track and updated in the.

Greater Milwaukee Area

• Supporting partner questions and Issues in a timely and effective manner.
• Providing Superior Customer Service.
• Developing in depth software and industry knowledge.
• Developing Quality Assurance experience by testing updates to software applications.
• New Hire Mentor, acting as a both a trainer and knowledge resource for new team members.
• Assisting in implementing a new cross sale system to improve company revenue.

• Merchandising.
• Cashiering.
• Providing excellent customer service and satisfaction.
• Trusted to train new hires in the department.

Solely responsible for merchandising and inventory, while working with store management to optimize sales according to consumer trends