Alex Behnke Email & Phone Number

Denver, Colorado, United States

Tax Resolution “JIRA” Subject Matter Expert (July 2021 – Present)• Act as the Tax Resolution team’s “Tier 2” support resource. Provide knowledge and technical support for all Gusto supported taxes and agencies to internal notice solvers to facilitate the effective communication and resolution of complex customer concerns and issues. • Verify intended and unintended system behavior, or tax filing/payment workflows, and coordinate with appropriate internal teams through process driven documentation to implement fixes/features/new workflows moving forward.• Perform weekly syncs to report on metrics. Identify outlier trends and areas of improvement for the JIRA process and Tax Resolution team. Assist with creating resources and trainings to provide team guidance in areas of improvement.Tax Resolution Large Scale Issue Subject Matter Expert (August 2020 – July 2021)• Supported the department's "Large Scale Issue" team, proactively addressing and resolving tax issues affecting a wide scope of customers simultaneously. Prevented or abated $350,000+ in penalties and interest resulting from these issues.• Created resources to allow Tax Resolution team to quickly identify and respond to notices related to the issue. Created mass communications to proactively inform impacted customers of the situation and how Gusto would be resolving.Tax Resolution Specialist (December 2019 – August 2020)• Acted as primary customer service representative and resolve Federal, State, & Local tax notices for customers processing their payroll in Gusto. Amended and created necessary tax forms to resolve account issues. Submitted written requests and supporting documentation to remove or reduce penalties/interest assessed on customer accounts.

Greater Denver Area

- Process multi-state bi-weekly payroll for approximately 1450 exempt & non-exempt employees- Act as primary resource for Vertafore's travel and expense reimbursement system (Concur)- Add and maintain employee data in HR system- Create and maintain reports out of HR & Payroll systems- Maintain inbound and outbound vendor integrations and SFTP connections for department - Assisted in the implementation of new HR system (Workday)

Madison, Wisconsin Area

· Received and Screened applications to a variety of open positions (Broadcast, Finance, IT, Development, Education) and corresponded with applicants regarding questions or issues with their application.· Worked within Oracle HRMS and TAM modules to route candidates appropriately as well as complete data entry at time of hire.· Coordinated recruitments from time of posting through time of offer. This included creation of interview questions, coordinating travel for candidates, reference checks, offer letter creation and other assorted responsibilities.· Attended Job Fairs and Conferences to increase visibility of organization and increase application rates.· Member of BAMI Change team, a group of employees that addressed issues of diversity and inclusion within the organization. (Recipient of the 2017 Chancellor’s Inclusive Excellence and Diversity Award)

Portland, Oregon Area

• Engaged prospective clients and determined needs of service, presented viable cost effective solutions for hiring needs • Effectively recruited, interviewed, retained, coached and developed candidates, prepared candidates for interviews with prospecting hiring managers, gained understanding on their professional goals and career path • Coordinated client interview process and providing detailed information on the candidate qualifications/expectations • Negotiated total compensation packages • Created/managed/qualified/maintained database of clients/prospects aligned to business opportunities in the market • Tracked metrics and audited gross profit within Excel. Created tools to track candidates and increase placement rate

Portland, Oregon Area

. Sourcing candidates for a wide variety of positions (Software Developers, Mobile Developers, Network/System Engineers, Support Specialists, Project Managers, IT Managers, Architects, Business Analysts). . Contacting qualified candidates for initial screening and vetting.. Scheduled candidates with head recruiter and keep them on track and updated in the recruiting process. . Call past candidates to check in and make sure everything is going well in their career adventures, as well as check in new opportunities for them.. Using a wide variety of tools including advance Boolean threads, Monster, LinkedIn, networking, and more.. Working with a complex ATS to route candidates appropriately.. Working closely with senior recruiters to define daily needs, top jobs, and search strategies

Greater Milwaukee Area

• Supporting partner questions and Issues in a timely and effective manner.• Providing Superior Customer Service.• Developing in depth software and industry knowledge.• Developing Quality Assurance experience by testing updates to software applications.• New Hire Mentor, acting as a both a trainer and knowledge resource for new team members.• Assisting in implementing a new cross sale system to improve company revenue.• Experience with Salesforce CMS as well as Webex and Citrix web conferencing technology

• Merchandising. • Cashiering.• Providing excellent customer service and satisfaction. • Trusted to train new hires in the department.

Solely responsible for merchandising and inventory, while working with store management to optimize sales according to consumer trends