Alexander Bender, Mba Email & Phone Number

Dublin, Ie

Dublin

• Provide senior leadership to 45 team members in the Sales Support, Tenders, Product Administration, Renewals and Client Relationship function across 8 different countries • Ensuring highest levels of service delivery and client satisfaction across all areas• Support the team development by enabling a culture of excellence • Provide guidance and coaching to departmental leadership team• Leading innovation and change through regular process reviews, workshops and feedback… Show more • Provide senior leadership to 45 team members in the Sales Support, Tenders, Product Administration, Renewals and Client Relationship function across 8 different countries • Ensuring highest levels of service delivery and client satisfaction across all areas• Support the team development by enabling a culture of excellence • Provide guidance and coaching to departmental leadership team• Leading innovation and change through regular process reviews, workshops and feedback sessions • Setting the departmental strategy plan ensuring delivery• Pro-actively involved in the development and delivery of the company strategic plan• Support key company wide projects• Member of the Executive Committee• Budget responsibility Show less

Dublin

• Overall responsibility for the strategic account portfolio of the company • Build, manage and grow the relationships for an assigned portfolio of high profile strategic international clients (corporate, government, IGO)• Negotiate and coordinate annual renewal sale for assigned portfolio of strategic clients at top level• Ensure renewal of entire book of business through relationship management and renewals team• Achieved consistent 95% client retention ratio and average price… Show more • Overall responsibility for the strategic account portfolio of the company • Build, manage and grow the relationships for an assigned portfolio of high profile strategic international clients (corporate, government, IGO)• Negotiate and coordinate annual renewal sale for assigned portfolio of strategic clients at top level• Ensure renewal of entire book of business through relationship management and renewals team• Achieved consistent 95% client retention ratio and average price increase of 10% for existing portfolio• Identify and pursue expansion and cross sell opportunities • Support new business acquisition through sales meetings and presentations as well as participation in tenders • Liaise with all internal departments and external partners to ensure Service Levels are met and achieve highest level of client satisfaction and retention• Complaints Management and regular reporting on client performance and issues to Board of Management• Lead, motivate and develop a team of 18 senior client relationship managers in 4 locations and 8 renewals executives to achieve ambitious targets in high pressure environment• Set and deliver departmental strategic plan and actively involved in to companies strategic planning process • Key roles in strategic company projects e.g. expansion into new markets, IT development, partnerships • Cross departmental implementation of Salesforce.com as Client Relationship Management and Renewals Management software Show less

Dublin

• Manage and lead a department of up to 50 staff responsible for the maintenance of existing unit linked life assurance, annuities and pensions policies • Deliver high quality customer service, meet agreed service levels and KPI reporting• Define workflows and procedures• Liaise with Legal, Actuarial, IT and other internal departments as well as Sales Team to grow and enhance service and processes• Lead and manage several high profile projects• Performance management, staff… Show more • Manage and lead a department of up to 50 staff responsible for the maintenance of existing unit linked life assurance, annuities and pensions policies • Deliver high quality customer service, meet agreed service levels and KPI reporting• Define workflows and procedures• Liaise with Legal, Actuarial, IT and other internal departments as well as Sales Team to grow and enhance service and processes• Lead and manage several high profile projects• Performance management, staff development as well as recruitment and selection• Budget responsibility of € 3 Million • Project planning and reporting • Played key role in the overall integration project• Liaise with all internal departments as well as external partners• Implementation and support of a CRM, Workflow- and Imaging system• Document management for all administration correspondence • Development and implementation of workflows and procedures for all administration areas• Participate in product development for German market Show less

Frankfurt Am Main Area, Germany

Frankfurt Am Main Area, Germany

Versicherungskaufmann

Master Of Business Administration - Mba, Business Administration And Management, General, Distinction

Higher Diploma In Leadership, Leadership, 1St Class Honours

Modules: 1) Leadership and Management Development 2) Customer Focus 3) Strategy 4) Results through people 5) Final group project.

Versicherungskaufmann, Insurance, 93%

Apprenticeship in Life Insurance

Abitur (Leaving Cert), Business, 1.9

Education record

#Leadignite, Business Administration And Management, General