Alex Benitez Email & Phone Number

New York, Ny, Us

Greater New York City Area

Greater New York City Area

 Provided full technical support to over 600 users and guests including clients, vendors, architects, managers, directors, principals and executives while responding and following up to calls, emails and ticket submissions in a timely and courteous manner Serviced and supported workstations for all business units including application and hardware troubleshooting, installations, configurations, repairs, replacements, upgrades, licensing and warranties. Also responsible for troubleshooting… Show more  Provided full technical support to over 600 users and guests including clients, vendors, architects, managers, directors, principals and executives while responding and following up to calls, emails and ticket submissions in a timely and courteous manner Serviced and supported workstations for all business units including application and hardware troubleshooting, installations, configurations, repairs, replacements, upgrades, licensing and warranties. Also responsible for troubleshooting and configuring peripherals including printers, scanners, webcams, desk phones, headsets, cameras, projectors and eCopy machines. Setup and supported all mobile devices including Blackberries (BES), iPads, iPhones and Android devices as well as setup Apple MacBooks with Windows 7 via Bootcamp 4.0 for senior executives Managed/ coordinated firm-wide projects including researching new technologies and figuring out how to integrate them into our environment to better support the needs of our user baseCreated, maintained and implemented workstation images as well as conference room and terminal PC images using Norton Ghost and Dell KACE K1000 and K2000 systems. Also used KACE system for inventory, reports and remote installations Show less

New York, Ny

 Resolved user issues, followed-up, tracked problems and isolated trends while providing excellent customer service and technological support to over 1,600 clients, including remote, phone and desk-side support Managed tickets using Altiris 7, installed applications and performed inventory using Altiris Management Console, troubleshot issues, ran updates, responded and followed up to calls and emails and assisted with equipment moves, add-ons or changes Added/deleted users, changed… Show more  Resolved user issues, followed-up, tracked problems and isolated trends while providing excellent customer service and technological support to over 1,600 clients, including remote, phone and desk-side support Managed tickets using Altiris 7, installed applications and performed inventory using Altiris Management Console, troubleshot issues, ran updates, responded and followed up to calls and emails and assisted with equipment moves, add-ons or changes Added/deleted users, changed group memberships, reset passwords, edited distribution lists, extended mailbox size limits and managed PCs using Active Directory Involved in firm-wide IT projects, such as the Windows 7 roll-out, which included the deployment of more than 1,000 workstations over 6 months; projects required handling multiple priorities including strict deadlines and coordinating with users Imaged Windows XP/7 machines, ran back-ups, built and setup workstations including laptops and desktops, installed switches, patched ports and troubleshot and configured peripherals including printers, scanners, desk phones, headsets and projectors Assisted Telecom Services with video/ audio conferences and configured mobile devices, such as Blackberries, iPads and iPhones Show less

Greater New York City Area

Program provides hands-on skills development, Pace University credits, and corporate internship at leading New York City corporations. Courses included Information Technology, Business Communications, Professional Skills, and Business Math.

Long Island City, Ny

 Delivered technical support to more than 15,000 users including faculty, students and staff throughout the campus Troubleshot and repaired PC hardware and software and performed software maintenance, installations and updates Completed network printer setups, ghosting, hardware replacements/upgrades and transferred data between PCs Assisted Senior Technical Analyst on various college-wide IT projects, such as imaging over 100 PCs for a department upgrade

Lan And Wan Administration

Hands-on training in LAN, WAN, MS Windows 2003 Administration, Cisco Administration, Network Security and Project Management. Topics.

Associate’S Degree, New Media Technology, Gpa 3.87/4.0

Activities and Societies:  Dean’s List, all semesters attended; graduated with honors  Member of Phi Theta Kappa International Honor.