Alex Blench, Pmp, Msa Email and Phone Number

Unhindered by conventional thinking and processes, part think tank, part incubator. The Air Force Center for Strategy and Technology and the Blue Horizons fellowship takes aggressive action to exploit emerging strategic opportunities.

Provides direct strategic project, engineering, asset management, supplier relations, and technology support to over 100 domestic Delta stations. Obsessively focuses on the customer experience of internal and external stakeholders and provides the framework for highly-motivated team members to deliver high quality value added products and services.

Unlocks productivity by identifying organizational process gaps and streamlining operations. Collaborates with internal and external teams to establish mutually beneficial partnerships and improve performance. Translates enterprise-level goals into actionable plans by combining the capabilities of modern technologies with the power of highly motivated teams.Accomplishments:• Re-imagined core operational supplier relations to improve performance and deliver a more consistent customer experience• Conceptualized, sourced, and implemented AI coding system to alleviate pressure on a constrained resource pool and reduce time to compensate customers for damaged/lost bags• Deployed system automation to add functionality of Delta’s industry-leading baggage tracking RFID technology

Supported group of Project Managers that managed cross-divisional operational performance and customer experience initiatives. Managed the Project Chartering and Demand Planning process to ensure alignment with strategic corporate goals. Accomplishments:• Sourced formal Project Management training for team of 14 project manager and aligned processes to improve quality• Introduced standardized Project Management software and developed internal Project Management course content for the company. Created learning and development opportunities that contributed to the success of 300+ frontline and support team members.

Led team of Project Managers focused on improving the Airport Customer Experience. Supported conceptual pilot programs that delivered industry-leading technologies like Biometrics, RFID, and Self-serve Bag Drop. Accomplishments:• Delivered second generation RFID bag-tag detection systems that dramatically improved reliability and capability of the first generation solution

Managed projects & events to support my local Project Management Institute (PMI) chapter. Coordinated keynote speakers, provided logistical support, and coordinated event planning for the Governance Forum.Accomplishments:• Improved customer satisfaction 36% by leveraging historical data to tailor events and speaker topics; boosted forum attendance by 86%.• Planned and managed the PMI Atlanta Career Month event in 2017 & connected 150 local Project Managers with prospective employers.

Managed large scale cross-divisional aircraft modification projects. Built and managed complex project plans including stakeholders ranging from marketing to engineering. Delivered modernization packages that supported Delta’s strategic fleet sustainment goals on legacy fully-capitalized aircraft. Accomplishments:• Managed development of first-ever second generation Flight Management system on the MD-88/90 series aircraft.• Introduced Team Leaders to various PMI-standard management tools. Illustrated value of standardized processes & effective communication.

Managed cross-divisional projects in a frontline maintenance operation. Led direct reports and matrix teams to support organizational objectives. Built and executed complex technical project plans in fields ranging from aircraft modification to employee safety and training.Accomplishments:• Streamlined training records management & reduced manpower/process waste by 80%.• Earned Air Force Chief of Safety Special Achievement Award for designing & producing protective equipment shields for 14 aircraft. Safeguarded $633,000 components & eliminated related employee injuries.

Troubleshot and repaired communication, navigation, and flight control systems. Experienced frontline maintenance technician with a passion for supporting the mission and leveraging technical expertise to solve problems.Accomplishments:• Fast-tracked to leadership roles for effectively leading teams during two deployments in Afghanistan.• Earned national award for outstanding achievement that was personally recognized by Congress. Invited to Washington D.C. for banquet & The Pentagon plaque ceremony.

Refurbished and assembled turbine engine components. Responsible for reclaiming and inspecting serviceable components for refurbishment and reuse in helicopter engines.

Performed troubleshooting and maintenance actions on industrial equipment. Established fundamental knowledge of wiring systems, electronics, and machinery.