• Managed daily operations of two self-storage facilities, including renting storage units, overseeing repairs, and ensuring organized and well-maintained properties.• Handled financial transactions, including collecting payments, managing retail sales of merchandise, making collection calls, and overseeing the auctioning of units.• Generated and prepared detailed monthly and weekly reports, utilizing data to inform strategic marketing efforts and enhance facility visibility.• Assisted in the recruitment, onboarding, and training of new team hires, ensuring a smooth transition and maintaining high operational standards across properties.• Implemented and maintained organizational systems and processes to optimize facility efficiency and improve customer satisfaction.

• Operated heavy equipment, including scrubbers, polishers, vacuum cleaners, road sweepers, and power washers. Conducted monthly meetings on MSDS chemicals, safety data sheets, and OSHA regulations to ensure compliance.• Facilitated cross-functional collaboration to ensure seamless operations and effective communication between departments.• Developed and implemented standard operating procedures to streamline operations and improve overall efficiency.• Managed and prepared for events and seasonal holidays, ensuring smooth execution and high-quality standards.• Maintained high audit standards across operation sites, ensuring consistent quality and compliance.• Managed payroll and merchandise orders, ensuring accuracy and timeliness.Achievements: Shared a project utilizing Spartan Chemicals with the CEO, resulting in high recognition and a credit for products from Spartan Chemicals after the project was featured on their company website.

• Promoted a healthy and organized workplace for the Customer Engagement Specialist team, fostering a positive and productive environment.• Achieved positive results by prioritizing customer service, employee development, and profitability.• Led a small team to generate leads in a competitive environment, consistently meeting or exceeding targets.• Prepared daily and weekly sales projections using Microsoft Excel and Word, providing valuable insights for strategic planning.

• Provided extensive service across multiple departments including Sales, Help Desk/Troubleshooting, and assisted in daily operations management and training.• Conducted outbound calls to attract new and retain current customers, promoting new devices, connection services, and special promotions.• Successfully trained newly hired associates in sales techniques, monthly goal projections, and system operations/software every four weeks.Achievements: Recognized with a certificate for opening the highest number of business accounts within our regional branch in a single month.