Alex Brookes Email & Phone Number

London, England, United Kingdom

Established in 2002, Wifirst stands tall as the European leader in Managed WiFi as a Service, with a presence in 26 countries across the EMEA. We are dedicated to continuous innovation, ensuring our business-grade WiFi networks are not only robust but also future-ready, catering to diverse sectors including Hospitality, Student Accommodation, Senior.

Poole, England, United Kingdom

• Lead the design and development of bespoke online identities for a diverse portfolio of local businesses. This includes the production of websites, e-commerce stores and visual marketing assets.

Bournemouth, United Kingdom

• Held end-to-end sales responsibility within this ultra-premium audio-visual company, including facilitating installations of up to £250k for clients.
• Provided robust client relationship management, providing clear and effective communication, rapidly building rapport and ensuring full compliance with internal brand standards and guidelines.
• Served as a brand ambassador and product specialist, conducting requirements gathering with clients and designing bespoke proposals.
• Delivered significant revenue growth and enhanced client satisfaction via collaborating to drive continuous improvements in sales, aftersales and installation processes.
• Managed and oversaw social media accounts and branch marketing activity, driving significant improvements in engagement and brand awareness via development and delivery of highly effective campaigns.
• Consistently ensured the delivery of all individual and team targets through rigorous performance monitoring, review and development of initiatives to drive necessary improvements.

Bristol, United Kingdom

• Spearheaded the development of the education market across the South and South-West regions.
• Consistently delivered all key targets, including achieving an annual turnover target of £800k.
• Established a robust framework for new and existing business campaigns and designed and implemented high impact canvassing and existing account initiatives.
• Delivered significant new business leads via market research, referrals, reengaging lapsed accounts and promoting services to key decision makers.
• Empowered management decision making through regular and insightful performance reporting, including provision of action plans to drive turnover and profitability.
• Ensured a continued competitive advantage through maintaining rigorous and up-to-date knowledge of market developments, including competitor activity and technological trends.

• Drove insurance product sales, including responsibility for fact finding, presentation, rapport building, delivering targets and ensuring a rigorous product knowledge, full regulatory compliance and optimal client.
• Utilised internal systems to determine client risk profile and calculated aligned premiums.

Bournemouth, United Kingdom

• Establishing, leading and managing a business selling computer tuition and technical support to a range of clients.
• Ensuring the framework of strategies and campaigns are in place to achieve business plan objectives,
• Facilitating a solvent business model through regular reporting and accounting. Ensuring all HMRC requirements are adhered to and deadlines pertaining to taxation are met.
• Working closely with customers and providing an exceptional service over various platforms including email and phone. In doing so promoting additional spend and repeat and referral custom.
• Ensuring all advertising content is marketed effectively and providing any responses to enquiries from prospective customers.
• Marketing the business over various online and offline channels including Google AdWords and social media. Managing costs to drive profitability whilst still achieving outreach objectives.

• Adhering to sales targets set and providing and gaining insight through dialogue with store management and staff as to how these can be exceeded.
• Ensuring all staff and processes are orientated towards service excellence per brand standards and service guidelines.
• Overseeing the compliance of the store and its departments to various internal policies and health and safety requirements. Proactively addressing any risk to peers or customers.
• Undertaking regular, methodical audits of transactions, stock and processes. Devising subsequent action plans should there be any concerns with results and administering replenishment according to demand.
• Facilitating an exceptional customer experience through monitoring staff approach and efforts.
• Accountable for ensuring all department point of sale and floor mapping resonates with marketing and brand guidelines. Upskilling all staff in this area to ensure maximum engagement and additional spend from customers.

• Ensure that customers are offered the best service and utilising any opportunity to up sell during transactions with additional items. Working at all times to ensure sales and service targets are met.
• Processing sales and refunds and undertaking regular reconciliations of the cash register.
• Remaining up to date with product range and using this knowledge to ensure a comprehensive provision for customers with enquiries.
• Responsible for ensuring all point of sale material is correctly placed to support customer engagement and providing any insight to management as to how improvements can be made.
• Handling any customer complaints with service or products with tact and diplomacy and mitigating any further dissatisfaction through concluding in a timely manner.

Cmi (Qcf Level 3), First Line Management

Information Technology

English/Maths/Science