Alexandre Brunet Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Sun Life Financial Centre

Byward Market - Starbucks Reserve

Kent & Albert

Queen & O’Connor

KEY ACCOMPLISHMENTS:· Re-certified as a Coffee Master (Black Apron) in December 2017.· Certified as a Greener Apron, completed the Sustainability Course in July 2018.· Professional Development Plan to become a Store Manager.· Ensure the team abide by the Clean, Safe and Ready (CSR) protocol, by explaining the important of a clean food establishment to baristas. · Organising and seting up Visual Merchandising by adhering to the siren's eye (corporate visual guidelines), to drive at home coffee sales (AHC) as well as merchandise. · Coaching baristas on Key Performance Indicators (KPI) to help drive sales.· Assist with the training of baristas, new leadership members (SSV) and a store manager in training (SMT).· Assist the store manager by using a series of StaffWorks applications to observe trends in traffic and labour. · Use of StaffWorks application SAP Campbell Time and Attendance to verify time punches and make corrections.· Use of StaffWorks application ALS StaffWorks for Windows to observe weekly labour recaps, efficiency of schedules and opportunities for modifications.

Rideau Centre

KEY ACCOMPLISHMENTS:· With the help of on-going coaching and training of our team, not only were we able to close the gap of a deficit of -7%, we brought a surplus of 13% by the end of the third quarter of 2017.· Provide on-going support to manager in all aspects of operations to ensure customer service standards are met. · Maintain daily focus on individual and team members' standards achievement to attain sales and profit projections. · Develop skills and product knowledge of team members through training and evaluation. · Lead in the recruitment process including advertising and interviews for sales associates and seasonal employees. · Visual Merchandising specializing in the product displays, as well as visual changes for campaigns, events and promotions. · Maintain inventory with ongoing cycle counts, and trying to minimize slow moving products.· Time management to deal with daily managerial tasks and providing customer service.

Rideau-Chapters Starbucks / Queen & O'Connor

KEY ACCOMPLISHMENTS:· Becoming a certified Coffee Master (Black Apron) in June 2015.· Organise and lead coffee seminars, with the goal to teach customers and partners about the three coffee regions, various brewing methods, the aging process, among other topics. · Demonstrated attention to detail to ensure top quality production and service to meet sensitive deadlines.· Oversaw team members and developed best practices to balance workload during peak hours, reducing hourly burden per employee.· Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment.· Engaged customers in a highly visible role, conveying a positive and professional attitude.· Supervised rotating shifts, stocking merchandise, and bartended various hot and cold coffee beverages.· Successfully managed teams up to six persons on day to day operations, and coffee training and tasting. · Opened/closed store and adhere to cash management and cash register policies· Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners in order to improve team performance.· Act as a liaison to the management team.· Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

Canadian Tire Starbucks Drive Thru (Ctdt - Terry Fox)

KEY ACCOMPLISHMENTS:· Became the store's coffee and tea specialist, to help increase retail at home coffee sales (AHC).· Receiving the Barista Trainer certification: train new partners about coffee and tea, as well as hot and cold bar training. · Connect, discover, and respond to customer needs. · Make genuine connections with customers: get to know them by name as well as their drink.· Respond to customer concerns, and resolve or rectify the situation accordingly.· Provide customers with high quality beverages, fresh coffee and food products, as well as sharing coffee knowledge. · Visual Merchandising for seasonal rollouts and campaigns, and adhere to the siren's eye (corporate visual guidelines).· Respect cleanliness and appropriate sanitation measures according to Ecosure Quality Assurance Standards (QASA).

Rideau Centre

KEY ACCOMPLISHMENTS:· Learn the healing properties of various essential oils, and their use to promote natural wellness. · Training of new team members thanks to a thorough knowledge of essential oils. · Recognized by management for reliability and customer satisfaction.· Enneagram consciousness to better understand the other team members. I identify myself as a 9w1. · Establish professional relationships with clients to ensure and provide quality service. · Provide excellent customer service by welcoming and assisting customers to meet specific needs.

Stittsville, Ontario

· Daily opening and closing duties of the café, with basic retail accounting tasks and using proper cash handling techniques. · Preparing meals, by using food prep techniques to bake fresh bread and pastries. Making modifications for sanswhiches by customer requests and special dietary requests. · Make hand-crafted specialty coffee and tea drinks, and offering a personalised experience for the customer with finishing touches such as latte art.· Assist the coffee shop owner with coffee roasting, and setting up themed coffee tasting events with customers.· Trained new baristas, as well as assisting with the creation of the café's training tools such as the recipe book and tasks lists.

Bayshore Shopping Centre

· Assist customers with sales by listening to their needs, and offering relevant products. By incorporating suggestive selling techniques, I was able to increase Key Perfomance Indicators such as the Average Dollar Sales (ADS) and Units Per Transaction (UPT). · Helping with Visual Merchandising (VM), and eventually creating in-store and window visuals by using trending items and story telling techniques to engage and motivate the custormer towards making a purchase.· Assist with in-store level Inventory Management: receiving and verifying stock, coordinate store inventory transfers, performing inventory counts and by being familiar with loss prevention.· Completing opening and closing tasks along with completing the daily store housekeeping tasks.

Bachelor Of Social Sciences (B.Soc.Sc.), Minor In Psychology And Advanced Minor In Français Langue Seconde (Fls)

Activities and Societies: Obtained the Second Language Certificate (April 2015).

Ontario Secondary School Diploma (Ossd), French Immersion Certificate, High School/Secondary Diplomas And Certificates