Alex Bushko Email & Phone Number

In this role, I manage all aspects of customer rewards operations, including setup, catalogue pricing, and financial reporting. I oversee float funding processes, customer onboarding, and collaborate with third-party platform providers. I ensure accurate monthly reconciliations, reporting, and analysis to optimize rewards programs. I’m responsible for scaling operations, enhancing automation, and maintaining strong internal controls, while driving continuous improvement in our rewards… Show more In this role, I manage all aspects of customer rewards operations, including setup, catalogue pricing, and financial reporting. I oversee float funding processes, customer onboarding, and collaborate with third-party platform providers. I ensure accurate monthly reconciliations, reporting, and analysis to optimize rewards programs. I’m responsible for scaling operations, enhancing automation, and maintaining strong internal controls, while driving continuous improvement in our rewards operations. Show less

Calgary, Canada Area

I strive to provide exceptional customer support to our clients around the world. As a Customer Support Specialist, I have maintained a first reply time of 2.1 hours, and an overall CSAT of 97.8%. I truly enjoy connecting with our clients and helping to solve their problems! I am proficient in Zendesk Support, Explore, Guide and Chat. I am responsible for creating and maintaining our Knowledge Base articles and tutorials. I led a project to implement Live Chat within our product and… Show more I strive to provide exceptional customer support to our clients around the world. As a Customer Support Specialist, I have maintained a first reply time of 2.1 hours, and an overall CSAT of 97.8%. I truly enjoy connecting with our clients and helping to solve their problems! I am proficient in Zendesk Support, Explore, Guide and Chat. I am responsible for creating and maintaining our Knowledge Base articles and tutorials. I led a project to implement Live Chat within our product and have built out complete Dashboards in Zendesk Explore in order to efficiently report on our KPI's. Show less

Calgary, Canada Area

I coordinated the President’s calendar, communications, and travel, acting as a liaison between internal and external stakeholders. I implemented an Expense Management application, improving efficiency for 30 end-users, and developed user and administrator guides to facilitate the transition. Additionally, I planned quarterly off-site team events for 15-30 employees, ensuring they were within budget. I also contributed to the creation of securitization proposal reports and presentations for the… Show more I coordinated the President’s calendar, communications, and travel, acting as a liaison between internal and external stakeholders. I implemented an Expense Management application, improving efficiency for 30 end-users, and developed user and administrator guides to facilitate the transition. Additionally, I planned quarterly off-site team events for 15-30 employees, ensuring they were within budget. I also contributed to the creation of securitization proposal reports and presentations for the Executive Team and organized three semi-annual Leadership Retreats, preparing all necessary presentation materials for attendees. Show less

Calgary, Canada Area

Working closely with small business owners, I actively engaged in understanding the "hows and whys" of their operations, deepening my knowledge of business functions. This role enabled me to apply concepts from my undergraduate studies in a real-world setting. My primary goal was to ensure customer satisfaction by delivering exceptional experiences. Assisting customers from diverse backgrounds has also helped me enhance my interpersonal skills.

Calgary, Canada Area

Ensuring member satisfaction was my top priority. I achieved this by collaborating closely with all departments and providing exceptional customer service to enhance the overall member experience. Additionally, I managed inventory and maintained the cleanliness of the concession area at the Lynx Ridge Golf Club independently.

Calgary, Alberta

As a summer student at Arundel, I gained valuable insights into the financial industry, specifically in fleet and industrial equipment leasing. I thrived in a team environment, collaborating with all departments and learning from their expertise. I successfully planned and executed two projects, managing budgets, setting and meeting deadlines, and handling logistics effectively.

Moosomin, Saskatchewan

In my first financial industry position, I developed a foundational understanding of banking operations. I worked closely with a team to prepare and finalize loan documents. Having been raised on a small farm in rural Saskatchewan, working in the Agricultural Department at Conexus allowed me to connect my background in agriculture with my emerging finance studies.

Moosomin, Saskatchewan

During high school, I worked as a cashier at the local grocery store, which was my first introduction to customer service. This role allowed me to connect with community members in my small Saskatchewan town and develop essential interpersonal skills that I continue to refine and apply in my career.