Alex Bustillo work email
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As someone deeply immersed in the fast-paced world of insurance and customer success, I’ve always been driven by the transformative power of proactive service and strategic development. My journey is characterized by a unique set of roles that have not only honed my expertise in claims management and process optimization but also allowed me to carve a niche in fostering enduring customer relationships and steering business growth.In the realm of insurance, I've worn multiple hats, from nurturing high-performance teams as a Medical Processor Manager to enhancing content strategies that resonate with varied audiences. Each role has been a stepping stone, empowering me to refine a unique skill set that thrives on complexity and innovation. My approach is always people-first, whether it's developing talent within my teams, creating systems that benefit both staff and clientele, or ensuring every customer interaction is meaningful andimpactful.What excites me about this field is the constant opportunity for growth and improvement. The best leaders in our industry aren't just focused on the bottom line; they're dedicated to creating a culture of success that elevates everyone involved. They're strategists and empathizers, able to anticipate the needs of the market while building strong, authentic relationships.As I continue to navigate the ever-evolving challenges of the insurance sector, my goal remains to merge customer success with innovative business strategies, creating environments where customer loyalty and business results go hand-in-hand. Whether through process improvement, data-driven decision-making, or compassionate leadership, I strive to add value in everything I do.By sharing my insights and experiences, I aim to connect with like-minded professionals, engage in meaningful dialogues, and contribute to the wider conversation around the future of insurance and customer engagement.
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Client Success RepresentativeTurbopassWylie, Tx, Us
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Bustillo TravelArcher Travel GroupWylie, Tx, Us -
Operations ManagerIntegrated Lifestyles Dec 2024 - PresentDallas, Texas, UsOversee all aspects of project execution, ensuring seamless delivery of high-end audio and video installation services. Manage project schedules, coordinate installation teams, and ensure quality standards are met. Collaborate with sales, design, and technical staff to ensure customer expectations are exceeded. Monitor inventory for existing and future projects, streamline workflows, maintain and foster vendor relationships, and resolve client issues. Ensure projects are completed on time, within budget, and aligned with the company's commitment to excellence in custom AV solutions. -
Bustillo TravelArcher Travel Group Jan 2022 - PresentBustillo Travel takes the hard work out of travel. Whether it be a staycation or a trip around the globe, personal or business, land, air, or sea, we'll make sure the experience is unlike any other from when you first dream it until you live it out.
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Relationship ManagerCapital One Jan 2024 - Dec 2024Mclean, Va, UsDeveloped and maintained strong, trust-based relationships with automotive dealers in the Rio Grande Valley.Served as the primary point of contact for dealers, addressing their financing needs, concerns, and inquiries effectively.Regularly met with KDM's to understand their business goals, challenges, and opportunities.Promoted the institution’s auto finance products and services to help dealers achieve their goals and objectives Increased market share in territory through data-driven research and implementation and delivery of customized sales initiatives.Conducted market research to identify industry trends, competitive activity, and opportunities to enhance the institution’s value proposition.Collaborated with internal teams to structure competitive and customized financial solutions for dealership partners.Monitored dealer performance and maintained compliance with credit terms and policies.Helped dealers with documentation, transaction processing, and issue resolution to ensure seamless funding.Kept accurate records of dealer interactions, agreements, and transactions in the CRM system. -
Medical Processor ManagerLiberty Mutual Insurance Aug 2023 - Nov 2023Boston, Ma, UsLed, coached and developed a team of Claims Processors responsible for assisting NF and Casualty adjusters in moving the claim toward resolution. Processors initiated IME/IMR referrals, obtained documentation and executed releases, prepared files for litigation and communicated with vendors, attorneys and internal partners.Reviewed processor files for quality, efficient claims handling and proper documentationManaged assignments for Medical IME and Casualty IME processors in Business Lines and Personal Lines. Identified problematic performance and attendance trends and took necessary steps and actions to avoid recurrence. Collaborated with senior department leaders to establish performance metrics and KPI's to be implemented in Q1 2024Led a Top Performer in the department for Q3 in 2023 -
Associate Content StrategistLiberty Mutual Insurance Sep 2022 - Aug 2023Boston, Ma, Us• Working with editors, writers, stakeholders, subject matter experts, project managers and other team members to produce content based on business needs• Researching and staying up to date on the latest developments within the business unit, content trends, and intended audience behavior• Updating older content to meet new content standards• Ensuring consistency across all content, from websites to related articles, newsletters, email communication, and training videos• Maintaining a calendar of project deadlines and content launch dates• Overseeing the development and launch of new content channels
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Bilingual Casualty Claims Resolution SpecialistLiberty Mutual Insurance Jun 2021 - Sep 2022Boston, Ma, Us• Oversee, investigate, and resolve unrepresented bodily injury claims through effective loss management techniques.• Collaborate with policyholders, witnesses, and claimants to successfully resolve claims and recommend strategies.• Lead negotiations with plaintiffs and defendants to achieve an optimal settlement.• Ensure strong security in the financial processing of claims, information, and claims files.• Direct expert inspections for potential fraud issues by working collaboratively with third-party entities.
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Bilingual Claims Contact Center SupervisorLiberty Mutual Insurance Mar 2019 - Jun 2021Boston, Ma, Us• Coordinate continuous improvement of performance metrics by implementing programs for skills development, team support, peer coaching, and career & life goal mapping for 12 bilingual reps.• Provide key insights as member of Orion Focus Group by programming talking points into the claims capture system, making it easier to update, and saving overall costs.• Partner cross-functionally to elevate the Spanish customer experience in claims, including the Bilingual CX project offering 24/7 support.• Collaborate with team members to transform process of transferring calls to Spanish Language Line, resulting in reduced expenses.• Showcase exceptional cross-functional leadership skills to help 17 team members earn promotions within the company.• Serve as a key member of the GRN Taskforce by creating marketing materials and driving utilization.• Integral part of Problem-Solving Team created to strengthen employee opinion surveys and questionnaires.• Team up with internal leaders to roll out "Work From Home Pulse Check Program" by supporting & elevating mental health of employees during pandemic.• Piloted new software Quantum Metric to improve performance, coaching conversations, and 1-on-1 mentoring.• Acted as Digital Ambassador for Plano office within the "Win with Digital” Focus Group.
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Senior Bilingual Claims RepresentativeLiberty Mutual Insurance Apr 2017 - Mar 2019Boston, Ma, Us• Led training programs for new hires by providing 1-on-1 coaching, enrichment sessions, and mentoring to elevate performance.• Partner with company leadership & peers to implement continuous improvement, facilitate professional development programs, and optimize process workflows.• Provided critical insights as member of Spanish Quality Improvement team to boost performance within SLL.
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Hispanic Market DirectorMytelemedicine.Com May 2016 - Nov 2016Mckinney, Texas, Us• Orchestrated innovative business development programs for the Hispanic D2C and B2B markets.• Oversaw social media management, content development, and advertising campaigns to boost customer engagement, increase leads, and grow brand awareness.• Managed client relations by strengthening relationships with Hispanic partners (Univision, Apoyo, Seguro).• Utilized creative team leadership to coach, mentor, and develop team of brokers/re-sellers. -
Internet Sales ManagerCentral Kia Of Plano Oct 2015 - May 2016Plano, Tx, Us• Coordinated lead management by consistently answering/delegating internet inquiries in a timely manner.• Leveraged unique cold calling strategies to connect with 50 prospects per day, build relationships, and conduct follow-up.• Led Hispanic sales initiative for sales & service by outlining strategic planning & goals, executing campaigns, and monitoring performance management. -
Product SpecialistAutonation Apr 2015 - Aug 2015Ft. Lauderdale, Fl, Us• Partnered with BDC team to streamline lead management for Spanish internet inquiries.• Showcased emotional intelligence & interpersonal skills to consistently achieve top-ranking salesperson honors monthly.• Delivered client-focused solutions by understanding individual needs and ensuring optimal customer experience. -
Sales AssociateCentral Kia Of Plano Jul 2014 - Jan 2015Plano, Tx, UsInternet Sales Manager/Spanish Customer Liaison
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Automotive ConsultantHuffines Auto Dealerships Sep 2011 - Jul 2014Plano, Tx, Us• Directed strategic initiatives for Hyundai Certified Pre-Owned Program, resulting in an increase in sales & brand awareness.• Earned Salesperson of the Month 6 times through excellent customer service, lead management, and sales performance.• Optimized system for fielding incoming sales calls, resulting in minimized disruptions, elevated customer service, and increased closing rate. -
National Retail Sales ManagerAt&T May 2010 - Sep 2011Dallas, Tx, UsNational Retail Field Representative for Fry's Electronics, Best Buy Mobile & RadioShack -
Assistant Sales ManagerHarry & David Nov 2009 - May 2010Medford, Or, UsASM at Harry & David outlet store -
Customer Wardrobe SpecialistKenneth Cole 2009 - 2010New York, Ny, UsSales Associate at Kenneth Cole Outlet in Allen, Texas. Assisted customers with their purchases and selections. Opening and closing duties alongside management team
Alex Bustillo Skills
Alex Bustillo Education Details
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University Of North TexasIntegrative Studies
Frequently Asked Questions about Alex Bustillo
What company does Alex Bustillo work for?
Alex Bustillo works for Turbopass
What is Alex Bustillo's role at the current company?
Alex Bustillo's current role is Client Success Representative.
What is Alex Bustillo's email address?
Alex Bustillo's email address is ab****@****ine.com
What is Alex Bustillo's direct phone number?
Alex Bustillo's direct phone number is +121470*****
What schools did Alex Bustillo attend?
Alex Bustillo attended University Of North Texas.
What skills is Alex Bustillo known for?
Alex Bustillo has skills like Customer Service, Customer Satisfaction, Sales, Team Building, Marketing, Leadership, Direct Sales, Business Development, Advertising, Account Management, E Commerce, Time Management.
Who are Alex Bustillo's colleagues?
Alex Bustillo's colleagues are Jason Morgan, Ethan Jarman, Annette Vega, Dann Adams, Melissa Ochoa, Steve Kochurov, Joshua D..
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