Alejandra Carolina Sanchez Delgado Email & Phone Number

Mexico City, Mexico

Tijuana, Baja California, Mexico

• Lead the discussions with business users to identify and define User Stories and requirements for gaps within Oracle CPQ
• Liaise with other IT areas (such as Salesforce CRM, Oracle Advanced Pricing, and PPM Master Data teams) to understand interdependencies and resolve issues
• Design and implement new streamlined IT processes to enhance efficiency on the development team's part
• Co-lead the transition of tracking our Sprints and User Story documentation in Excel and Word Documents to ServiceNow Agile Module
• Manage the CPQ development team's workload to ensure the success of our sprints while also providing production support
• Provide expert solutions for our CPQ requirements and deliver business solution documentation

Monterrey Area, Mexico

• Configure, debug, and provide maintenance to our Salesforce/Apttus CPQ tool
• Manage the configuration and restructure of our Approval Workflows in SFDC. We went from 15 to 90+ active approvals.
• Assist in BlackBox testing of system enhancements, upgrades, bugs, and everything related to approvals behavior
• Coordinate approvals structure and solution design in multiple projects
• Work with IT to achieve the required behavior in a blend of declarative and programmatic development to Salesforce.
• Communicate with all collective departments involved in our CPQ business process for requirements and sign off

Monterrey Area, Mexico

• In charge of the management of compensation, schedules, and adherence for over 500 employees
• Work with Finance to deliver payroll while keeping SLA deadlines on our end and Operations end
• Developed new metrics and stats with Operations, to distribute bonuses aligned with agent productivity
• Deliver daily and weekly performance stats to sales agents and operations team
• Analyze and solve for cases opened about the daily and weekly stats
• Developed new performance analysis reports that helped boost sales and productivity

Monterrey Area, Mexico

• Perform audits and grade the quality of calls to comply with the client’s needs and expectations
• Provide feedback and coaching for agents
• Upraise agents' performance individually and as a group with the operations team
• Earned employee of the month recognition for having a team of top sellers
• Lead internal calibrations with the operations team and external calibrations with the clients

Monterrey Area, Mexico

• Verify the authenticity of the collected data
• Ensure all legal disclosures are present in the call and terms and conditions are read verbatim
• Provide feedback to agents and operations team
• Developed new sales scripts and new terms and conditions based on client needs