Alejandra Carolina Sanchez Delgado Email & Phone Number

Saltillo, Coah., Mx

Mexico City, Mexico

Tijuana, Baja California, Mexico

• Lead the discussions with business users to identify and define User Stories and requirements for gaps within Oracle CPQ • Liaise with other IT areas (such as Salesforce CRM, Oracle Advanced Pricing, and PPM Master Data teams) to understand interdependencies and resolve issues• Design and implement new streamlined IT processes to enhance efficiency on the development team's part• Co-lead the transition of tracking our Sprints and User Story documentation in Excel and Word Documents to ServiceNow Agile Module• Manage the CPQ development team's workload to ensure the success of our sprints while also providing production support• Provide expert solutions for our CPQ requirements and deliver business solution documentation • Validate and recommend prioritization of user stories through the practice of Agile methodology • Organize and execute production migrations using Oracle Migration Center • Assist in the coordination of software testing including user acceptance testing and regression testing

Monterrey Area, Mexico

• Configure, debug, and provide maintenance to our Salesforce/Apttus CPQ tool• Manage the configuration and restructure of our Approval Workflows in SFDC. We went from 15 to 90+ active approvals. • Assist in BlackBox testing of system enhancements, upgrades, bugs, and everything related to approvals behavior• Coordinate approvals structure and solution design in multiple projects• Work with IT to achieve the required behavior in a blend of declarative and programmatic development to Salesforce. • Communicate with all collective departments involved in our CPQ business process for requirements and sign off • Act as Tier 2 to replicate system errors or then determine if they can be fixed on our end or should go to Salesforce development team

Monterrey Area, Mexico

• In charge of the management of compensation, schedules, and adherence for over 500 employees• Work with Finance to deliver payroll while keeping SLA deadlines on our end and Operations end• Developed new metrics and stats with Operations, to distribute bonuses aligned with agent productivity• Deliver daily and weekly performance stats to sales agents and operations team• Analyze and solve for cases opened about the daily and weekly stats• Developed new performance analysis reports that helped boost sales and productivity• Managed the transition from bi-weekly to weekly payroll

Monterrey Area, Mexico

• Perform audits and grade the quality of calls to comply with the client’s needs and expectations• Provide feedback and coaching for agents• Upraise agents' performance individually and as a group with the operations team• Earned employee of the month recognition for having a team of top sellers• Lead internal calibrations with the operations team and external calibrations with the clients

Monterrey Area, Mexico

• Verify the authenticity of the collected data• Ensure all legal disclosures are present in the call and terms and conditions are read verbatim• Provide feedback to agents and operations team • Developed new sales scripts and new terms and conditions based on client needs