Alex Cantave Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Canada Area

Montreal, Canada Area

-Monitor, recommend and implement business strategies, policies, and procedures for all local market locations within the downtown Montreal Area.-Participate in the development and implementation of monthly forecasts, locations andindividual objectives and location strategies to maximize profitability and service.-Supervise and monitor yield management, incremental sales at locations. Assist employees with reaching monthly objectives.-Oversee that our levels… Show more -Monitor, recommend and implement business strategies, policies, and procedures for all local market locations within the downtown Montreal Area.-Participate in the development and implementation of monthly forecasts, locations andindividual objectives and location strategies to maximize profitability and service.-Supervise and monitor yield management, incremental sales at locations. Assist employees with reaching monthly objectives.-Oversee that our levels of customer service are consistent with corporate standards.-Assist my staff as required on sales calls and follow up calls to new and existing accounts.-Review rental location fleet inventories and reservation reports and participate in preparing fleet distribution/action plans.-Compile and prepare various reports pertaining to fleet, staff, inventory and revenue information and submit to Vice President of operations. -Conduct regular reviews of expenses related to my branches and take appropriate action to control costs. Show less

Montreal, Canada Area

Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures.Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner.Resolve customer issues and concerns professionally using effective customer service techniques.Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.Emphasis on selling… Show more Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures.Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner.Resolve customer issues and concerns professionally using effective customer service techniques.Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.Answer telephone calls in a timely manner in accordance with best practices and policy standardsmaintain contact with various Hertz departments.Achieve personal sales goals while supporting the goals of the team.Answer questions and provide directions in a courteous and expeditious manner.Qualify and process customer rentals with accuracy and attention to detail.Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental.Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.Keep work area organized and free of clutter. Show less

Montreal, Canada Area

- I worked as a video journalist for Global News Montreal. - I produced, filmed, and edited all of my stories for television and viral

Bachelors, Communications

Activities and Societies: Film Graphic Design Public Relations

Associates, Communications

Activities and Societies: Soccer, Football Public speaking