➤ Lead internal and external development teams to launch BAI Policy Manager to external clients.➤ Oversaw onboarding and continuous feedback of beta release of Policy Manager with 100% beta client conversion. ➤ Designed roadmap and user experience for Content Service Portal to manage 233 clients and 1,750 courses.➤ Successfully released Documents and Resources feature within LMS to over 444,000 users.

➤ Served as the international liaison between the product team and marketing, customer support, sales and growth teams.➤ Successfully launched internal product update communication to improve transparency across the global organization.➤ Revitalized internal feature request process from concept to roadmap addition using IdeaScale.➤ Facilitated company-wide quarterly roadmap meetings and feature trainings.➤ Deployed Product Communication survey, conducted follow up interviews and presented findings and recommendations.➤ Mediated internal conflict negotiations between Product, Product Marketing and Customer Success teams.

➤ Developing productive, profitable client relationships while increasing client satisfaction and retention rates by >15%.➤ Successfully implementing 10+ clients on Totara Learn LMS while providing superior customer service and engagement.➤ Proactively designing new client onboarding and asynchronous training while architecting custom software solutions.➤ Supported the sales team with RFP and live demo assistance, delivering persuasive presentations and helping close sales.➤ Compiling Kineo's first library of custom plugins using Confluence while successfully managing interactions with software.➤ Successfully delivering innovative and superior training, consulting, and business improvement services and solutions.➤ Spearheading the effective design and delivery of client training, designing solutions according to client requirements.➤ Capturing client requirements and managing projects from inception to completion while leveraging strategic planning.➤ Building clear and engaging documentation to help communicate solutions to clients and internal stakeholders.➤ Collaborating with external clients and cross-functional teams, successfully generating more than $400,000 in revenue.

➤ Provided comprehensive oversight of strategy deployment and Online Community management of 1,700+ trainers.➤ Maintained constant communication with 80+ credit unions in 11 states for online training and LMS support (SumTotal).➤ Continually designed and implemented new features or tools that increased efficiency by 11% and profitability by 9%.➤ Created user content using a variety of software, designing elegant solutions to complex business problems.➤ Received recognition for high-impact process improvements, and was selected to lead two exclusive internal consulting groups in order to optimize organizational processes, leading to streamlined operations, administration, and projects.➤ Demonstrated exceptional leadership, building top performing teams and ensuring complete client satisfaction.➤ Created and developed training programs and processes to accelerate onboarding processes and fulfill client needs.

➤ Skillfully fulfilled a wide variety of financial processes and reporting for the State of Wisconsin Medicaid.➤ Cross-functionally collaborated with internal/external clients to update and improve software usability and functionality.➤ Documented and understood data needs of finance system requirements, assisted and trained finance team members.➤ Reported, created, and documented system procedures, successfully streamlined system implementation and production.➤ Researched, implemented, and supported new finance system implementation, generating 100K in recurring cost savings.➤ Provided superior customer engagement and client satisfaction, fulfilling efficiency objectives and improving processes.

➤ Served as a liaison between the technical team and other departments for CRM project implementation.➤ Mapped team processes, desired outcomes, and performed gap analysis to improve team operations.➤ Managed calendar, travel logistics and email for the Dean, Sr. Associate Dean and Chief of Staff.➤ Coordinated three director-level recruitments including scheduling, travel and hiring committee logistics.

➤ Successfully facilitated over 20 retreats, conference presentations and training sessions that held 800+ participants.➤ Produced 6 programs and resources that were implemented internationally and accelerated organization recruitment.➤ Created and maintained comprehensive databases of over 1000 relationships for 6 different projects and programs.➤ Strategically recruited over 220 members on 8 campuses, including a Truman Scholar and Student Body President.➤ Efficiently coordinated internal resources and third parties/vendors for the flawless and under-budget execution of projects.➤ Ensured that all projects are delivered on-time, within scope and under budget while defining project scope and objectives.➤ Ensured resource availability and allocation and developed detailed project plans to monitor and track progress as needed.➤ Managed changes to the project scope, project schedule and project costs while quantifying project performance.➤ Skillfully managed the relationships with organization leadership, members, and new recruits in order to drive expansion.

➤ Engineered and implemented a social media plan that included Facebook, Twitter and Blogging.➤ Authored 3-4 blog posts per week and participated in the blogging community.➤ Created 6 nationally distributed fliers on Adobe InDesign.

➤ Coordinated a mass mailing sent to Congress with over 260 national and local organizations.➤ Presented on “Life as a Summer Intern” to Youth Governors from 32 states.➤ Assisted in planning and execution of Activate America National Conference.➤ Read and evaluated 54 applications for the Pioneering Healthier Communities Grant.