I am a junior plumber working for a small plumbing contractor. In my role, I listen carefully to what clients want; plan small corporate and domestic plumbing installations; pay attention to detail; and seek to provide excellent customer service.

I work closely with DroneOptix’s customers to understand their needs. I lead DroneOptix’s customer fulfilment and manage its sub-contractors and suppliers. I manage the DroneOptix website and e-commerce presence. I research new drone lines for the company to sell.Skills used include listening skills, negotiation, customer service and research skills.DroneOptix is an e-commerce drone parts company. It supplies customers with replacement parts in the UK, Europe and round the world.

I was an executive assistant working as a member of a small team supporting a senior executive. I was responsible for numerous practical tasks which I had to complete on-time and to high-quality levels.