Spearhead the end-to-end management of multiple digital signage in the museum and resolve complex issues to optimize performance. Function in close collaboration with Events Sales and the Marketing team to ensure smooth execution of assigned projects. Oversee content distribution for 18 screens and three video walls to drive awareness and visibility of special museum events. Cultivate positive rapport with customers through identifying and addressing individual needs and concerns. Ensure optimal functionality of lighting and video functions through managing and troubleshooting Crestron System. Maintain and improve condition of equipment and procure new equipment to expedite workflow.● Envisioned and established the A/V department from scratch by providing inspirational leadership in all administrative, operational, and equipment training aspects.● Led the full life cycle management of high-profile A/V projects, including re-designing a large videowall, while collaborating with key project stakeholders.● Planned and organized complex A/V requirements for seven annual fundraising galas and maintained consistent coordination with museum and A/V production companies to drive innovation.● Earned positive feedback and recognition from senior management for delivering outstanding results: structured museum’s live streaming capabilities from zero at the start of COVID-19 pandemic.● Set-up and managed wide range of audio and video systems for media, internal, and special events, including building wireless microphones, consider microphones, projectors, flat screen TVs, and lighting.● Successfully accomplished predefined A/V goals through fostering and strengthening productive relationships and partnerships with clients or vendors.

Collaborated with a team of six professionals to manage 60+ guest services staff members and provide required assistance to initiate productive change. Streamlined and oversaw diverse administrative tasks, such as handling cash safe and completing daily opening/closing attendance. Prepared and submitted detailed financial reports while ensuring accuracy and transparency of data.● Catalyzed employees’ engagement and boosted morale through the design and execution of an effective employee of the month program for the Guest Services department.● Improved employees’ attendance and embedded a culture of performance excellence through coordinating the seamless implementation of a results-driven attendance policy.

Supported customers with ticket and membership sales leveraging outstanding communication and interpersonal proficiencies. Provided directions and restaurant/entertainment recommendations while remaining of abreast of new developments. Administered check in process for school groups while following applicable policies and procedures.● Conceptualized and developed the Concierge role from scratch through working in close collaboration with highly-skilled Supervisor team within a challenging environment.

Taking and editing digital photos using Photoshop.

Assist customers and sell computers and computer accessories.