Alex Cavalcante Email & Phone Number

Gainesville, Florida Area

- Four plus hours of English <> Portuguese Numerology class interpreting, per class.- Video and audio editing of class material

Gainesville, Florida Area

Provide assistance to individuals with disabilities in obtaining competitive employment consistent with their vocational goals. Ensure the delivery of the five-core services of the Independent Living Program, including: Information and Referral, Peer Support, Independent Living Skills Training, Transition and Advocacy in a manner compliant with the ACL requirements.• Contact new referral, complete Assessments and open Consumer Service Records on eligible referrals.• Discuss vocational goals and interests, and assist in developing an Independent Living Plan (ILP).• Conduct job searches and job development to obtain competitive employment that is consistent with consumer’s goals, interests, and ILP.• Assist consumers in developing or re-establishing appropriate skills, attitudes, personal characteristics, work behaviors, and functional capacities.• Provide employability skills classes, such as appropriately completing an application, developing a resume and cover letter, interviewing skills, and on-the-job training and/or facilitate Job Club for consumer networking and support.• Conduct job analysis, if necessary, to assure an appropriate placement and understand the essential functions of the position.

Remote

o Customer Loyalty and retention, discounts and creditso Supervisory level Billing accesso Programming changes and updateso Plans and equipment support and saleso International customer support: English, Portuguese and Spanisho Tier 3 Technical Support

Gainesville, Florida Area

www.alexcavalcante.legalshieldassociate.comI offer a portfolio of legal and identity theft services –protecting small businesses, individuals, and families’ legal rights and their identities.LegalShield has been offering legal plans for 40 years, creating a world where everyone can access legal protection—and everyone can afford it. Our proprietary network of attorneys is comprised of carefully selected, dedicated provider law firms, employing over 1,100 attorneys in 49 states with an average of 19 years of experience. We’ve also partnered with Kroll Advisory Solutions, the world’s leading company in identity theft restoration, to provide top of the line identity theft products.

Gainesville, Florida Area

- Sales presentations in English, Spanish and Portuguese- Closing Sales in Hispanic Latin America, Spain and Portugal- Management of Brazil and Mexico Country Partner relationships- Country Partner recruiting and Channel Development- Deal approvals- Customer Success support for Portuguese and Spanish

Gainesville, Florida Area

- Responsible for Channel Sales management for Country Partners in Europe and Latin America- Marketing Automation Sales to Direct Customers and Marketing Agencies in Latin America, Portugal and Spain - Deal review and approval- Coordination and presentations of webinars in English, Spanish and Portuguese- Product training- Liaison between Country Partners, Sales, Marketing, Support and Finance Departments

Gainesville, Florida Area

- Responsible for training new customers and agencies throughout the Americas and Spain, in the use of SharpSpring Marketing Automation and SharpSpring Mail+.- Product demonstrations in English, Portuguese and Spanish.- Account Management support to customers and Marketing Agencies in the Americas.

Florida, Usa

Part of a Global Team responsible for over 2500 Partner Agreements worldwide, across three different continents• Telephone and email support to Partners in US, Canada and all of Latin America on issues related to Partner Data, Contracts, Authorizations and Technical Systems access, speaking English, Spanish and Portuguese on a daily basis;• Daily support to North American and Latin American Channel Managers and Partner Managers in the Americas to contractually implement and maintain the Channel Sales Programs established for the different regions;• Liaison between different departments, Sales Operations and Channel Sales on a wide variety of issues regarding license data, exception authorizations, data integrity, customer data, channel communications and customer service;• Core Project Team member in the implementation of DocuSign/eSignature solution for worldwide agreements.

San Rafel, Ca

• Administration and support to sales transactions for channel partners in the Americas; • Order entry • Inbound and outbound customer service calls from Distributors, Resellers and end users throughout the Americas;• Sale transaction compliance reporting for representatives' orders for all countries in the Americas;• License data analysis, reconciliation, data integrity research and clean-up, working with different data bases for historical accuracy; • Proactive trouble shooting and problem resolution on wide array of license/serial numbers database issues;• Extensive web research for data integrity, customer data and product information issues.

San Rafel Ca

Part of a team responsible for daily audits of order entries. • Review and analysis of company sales transactions triangulating data from multiple legacy databases for accurate results;• Initiated creation of "Case Study" project to assist in root cause analysis and research solutions, and improve internal training to help minimize recurring order entry errors;• Managed a Weekly Report provided to the Autodesk Business Center for the analysis of order entries;

Home Office

• Content Page and Ads Creative evaluation to improve accuracy and quality of ads placed in Google search results;• Online communication with other Quality Raters and providing rationale for ratings given to each ad;• Content page and terms evaluation on different web pages.

Brasilia, Brazil

Second largest newspaper in Brazil www.estadao.com.brTechnical Support Analyst, newsroom support • WEB content data research on different news portals in Brazil• Upload of news articles into the newspaper editing systems, from field reporters • Technical support to newspaper reporters on the various newspaper publishing systems • Agência Estado – Broadcast Internet News System and proprietary publishing applications; • Hardware, laptop and software maintenance, and network configuration, router and modem support.

Brasilia, Brazil

• Conducted homologation procedures for Product Certification in ANATEL – National Telecommunications Agency; • Creation, translation and demonstration of technical and sales materials; • Manufacturer interaction and business development;• Contract renegotiation assistance;• Direct support to Brazilian Minister of Communications, on Smilephone use.

San Rafel, Ca

• Responsible for all sales transactions to Distributors in Brazil, Uruguay and Paraguay. Over ten million dollars annually; • Support representative for channel administrative issues related to the products sold in Latin America.• Customer license and procedures support.

San Rafael, Ca

• Telesales agent, supporting customers throughout Latin America; • Development and translations of Sales and Marketing materials; • Compilation, organization and analysis of South American Channel, Dealer and Distributor sales for three consecutive fiscal years; • Reseller contract administration support;• Reseller contract details with Legal Department on product authorization and certification.