Alex Bensen Email and Phone Number

· Provided detailed hardware and software support onsite at client locations.· Updated software while identifying and resolving hardware issues.· Identified and resolved system and connectivity issues.· Built custom systems as per client requests, requirements and specifications.· Demonstrated extensive levels of customer service responsiveness to internal and external partners.· Educated customers on system maintenance and operations.

· Led superior customer-facing relationship management; consulting with clients on title availability.· Processed customer purchases at point-of-sale terminal.· Managed stock inventory, stocking of retail areas and maintaining visual merchandising standards.· Responded to and resolved customer service issues; ensuring client retention and overall satisfaction.

· Reviewed up to 2,000 applications per month for the global game development platform.

· Scanned and assessed thousands of images for community standards and copyright infringement.· Addressed complaints of player and member guidelines and standards abuse.