Lead Software Implementation Specialist
Current- Analyze project scope and customize implementation solutions for 30-45 clients annually using a SaaS platform.
- Manage and direct teams of 2-10 to ensure data controls, integrity and privacy throughout systems conversion
- Write extensive technical reports for 30-40 installs including: team evaluations, product modifications, and enhancement reporting
- Plan and advise creative technical solutions to overall customer processes to improve efficiency
- Coordinate with the Account Management team to ensure client satisfaction
- Organize solo and team projects and communicate guidelines and deadlines effectively