Lead Software Implementation Specialist
Current• Analyze project scope and customize implementation solutions for 30-45 clients annually using a SaaS platform.• Manage and direct teams of 2-10 to ensure data controls, integrity and privacy throughout systems conversion • Write extensive technical reports for 30-40 installs including: team evaluations, product modifications, and enhancement reporting • Plan and advise creative technical solutions to overall customer processes to improve efficiency• Coordinate with the Account Management team to ensure client satisfaction• Organize solo and team projects and communicate guidelines and deadlines effectively