Vyachesla Chasova Email & Phone Number

Belle Mead, New Jersey, United States

- Provide comprehensive care to patients with psychiatric and behavioral health conditions, utilizing therapeutic communication techniques and evidence-based interventions to foster positive patient outcomes.- Conduct thorough mental and physical health assessments, developing individualized care plans in collaboration with interdisciplinary teams.

Livingston, New Jersey, United States

Monitor delivery of CooperGenomics services by completing daily review of incoming requisition forms and patient schedule; documenting the progress of care (interactions with genetic counseling and billing); identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with.

Fort Washington, Pennsylvania, United States

• Revamped training agenda and curriculum for new hires, resulting in 25% optimization of the onboarding process and cost savings, as evidenced by the team performance metrics upon graduation.
• Created a user-friendly web-based Issue Tracking and Notification system, which reduced follow-up and communication efforts by 100% and increased overall project efficiency within one month.
• Spearheaded the optimization of an AI-driven call analysis system, elevating the identification of empathetic responses from agents by 30%; this enhancement directly correlated with a 20% increase in customer.
• Led data migration initiatives, which resulted in a 200% decrease in document search, retrieval time, and version control necessary to adhere to company Standard Operating Procedures, company policies, and audit.
• Optimized training plans, schedules, and work instruction documents, resulting in a 25% reduction in onboarding time and improved overall training efficiency and effectiveness.
• Improved project team performance by 20% through targeted training courses and competency assessments, resulting in increased project productivity, as shown by improved KPI metrics.

Fort Washington, Pennsylvania, United States

• Responded promptly to 100% of on- and off-label inquiries with accurate and balanced information, enhancing customer confidence and reducing potential safety concerns.
• Improved response time for complex healthcare provider inquiries by 20% through efficient medical literature searches, reducing unprocessed queries and enhancing customer satisfaction.
• Successfully identified and documented 2,500+ adverse events and product complaints within one year, ensuring compliance with federal guidelines and client-specific policies.
• Improved caller satisfaction by providing clear and comprehensive educational feedback on product usage, resulting in a 20% increase in positive feedback and improved customer retention.
• Streamlined understanding of international drug safety regulations, ensuring accurate and timely case processing and maintaining high levels of client satisfaction.

Chester, New Jersey, United States

• Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy.
• Provided comprehensive care to patients with serious injuries, recent surgeries, or diagnosed diseases.
• Provided treatment for complex healthcare conditions such as tube feedings, colostomy care, Foley placement and care, pin and cast care, wound care, and tracheotomy care.
• Inserted, maintained, and troubleshot peripheral intravenous catheter.
• Assessed new patients by taking vital signs, EKG, reviewing lab results, and taking a visual assessment of patients to identify the priority of care.

Remote Location

• Investigated and captured data on adverse events and product quality complaints, maintaining 100% compliance with federal regulations and client-specific policies and contributing to seamless reporting and regulatory.
• Submitted professional medical requests with 100% accuracy to the appropriate scientific teams, ensuring timely and efficient resolution as shown by improved KPI metrics.
• Delivered well-balanced, clear, and accurate educational feedback to callers on disease state and product usage, safeguarding the company's reputation for providing reliable drug information services.
• Documented product quality complaints through web-based CRM, leading to improved visibility into product issues and enabling proactive quality improvement initiatives.
• Facilitated the seamless replacement of products through proactive outbound calls to pharmacies, resulting in 99% product replacement and customer satisfaction.

Bachelor Of Science In Nursing, Registered Nursing/Registered Nurse, Pass/Fail System

Activities and Societies: Attended online.

Associate Of Science (A.S.), Registered Nurse

- Physical Assessments - Vital Signs/Blood Glucose - Catheter Insertion - BLS with AED, AHA CPR - Patient & Family Education - Dispensing.

Associate Of Science - As, Registered Nursing/Registered Nurse