Alex Cinovoj Email & Phone Number

Columbus, OH, US

Westerville, Ohio, US

• Orchestrated server migration projects from Microsoft Server 2016 to Server 2022 for SMBs, ensuring smooth transitions and modernized infrastructure.
• Led critical upgrades and migrations for Tax and Accounting software, directly supporting key business operations.
• Modernized IT infrastructure for a legal firm by transitioning to cloud storage and VoIP systems, enhancing operational efficiency.
• Managed deployment of over 100 new computing devices, ensuring seamless data migration and minimal user disruption.
• Directed a 60-user firm’s relocation from a tech perspective, overseeing construction and vendor management for a complete tech setup.
• Maintain Hyper V servers.

Dublin, Ohio, US

• Led as a senior field and desktop support technician for multiple Managed Service Provider (MSP) clients, playing a pivotal role in ensuring seamless tech operations.
• Spearheaded major client projects as a lead technician, notably migrating workstations from Windows 7/8 to Windows 10 and transitioning network equipment from Cisco to Ubiquiti.
• Entrusted as the primary asset specialist, overseeing the planning, procurement, maintenance, and auditing of client workstation and network hardware inventory. Rigorously ensured compliance with asset management.
• Played a crucial role in the successful opening of 12 new locations. Collaborated extensively with an array of vendors, onsite technicians, and internal client teams, ensuring timely completion within the stipulated.
• Successfully coordinated and rolled out 400+ new workstations and 120+ Ubiquiti network devices across 40+ locations, bolstering the tech infrastructure.
• Acted as the secondary knowledge administrator for ServiceNow, generating insightful knowledge articles pertaining to processes/workflows and established knowledge bases for over 15 clients.

St Charles, Illinois, US

• Engaged as a Tier 2 field technician, serving various large enterprises in Central Ohio during multiple projects.
• Effectively executed service delivery, including IMAC, Break Fix, and Desk Side Support, in line with the Managed Client Policy & Procedure Guide.
• Demonstrated technical prowess in troubleshooting, parts replacement, system upgrades, and standard deployments & repair tasks, both on-campus and in remote locations.
• Employed a suite of advanced tools and in-depth technical knowledge to address customer issues and to execute scheduled installations.
• Consistently aimed to meet all Client Service Level Agreements (SLAs) and Customer Satisfaction Goals.
• Escalated critical concerns or those that might impact the broader operation at a site to Field Services Management.

Columbus, Ohio, US

• Operated as the primary Tier 1 support representative for end users, addressing issues related to OH network, desktop, and enterprise applications.
• Championed exemplary customer service through "The Human Touch" initiative, emphasizing open communication and timely updates on service interruption progress.
• Completed specialized EPIC support training and actively participated in go-lives. Provided hands-on training to employees during these pivotal go-live sessions.
• Applied documented procedures and checklists for effective and consistent problem diagnosis and resolution.
• Managed incident and service request entries using the Service-Now tracking tool.
• Assessed business impacts of IT challenges, expertly resolved issues within my purview, and routed complex concerns to the appropriate teams within or beyond Information Services.

Columbus, Ohio, US

• Spearheaded the "GreenField" project, leading a team of 4 in a comprehensive Windows 7 to Windows 10 migration across multiple hospital campuses.
• Successfully managed the upgrade at the main campus, overseeing the transition of over 1,000 workstations.
• Exemplified expertise in installation procedures, ensuring high-quality and accurate system setups.
• Demonstrated adaptability by adjusting to a dynamic work schedule on a weekly basis, ensuring timely completion of project milestones.
• Consistently met and surpassed project expectations, leading the team to efficiently handle challenges and complete tasks to the highest standard.

Dublin, Ohio, US

• Provided Level 1 restaurant and after-hours internal IT support for Wendy's PC users.
• Efficiently entered and resolved tickets using the POSmagic and PCmagic systems.
• Managed and resolved assigned tickets across multiple helpdesk groups.
• Played a pivotal role in the Aloha POS System rollout to over 400 Wendy's stores, providing crucial support and leveraging Aloha training.
• Consistently exceeded key performance metrics: Average Handle Time, First Call Resolution, and Close vs. Open ratio.
• Delivered a consistently positive experience for all contacts, reinforcing the brand's reputation.

Lewis Center, Ohio, US

• Supported and maintained in-house computer systems, desktops, and peripherals, ensuring optimal performance.
• Managed the SOHO HP server operating on Windows Server 2008R2.
• Installed, diagnosed, repaired, upgraded, and maintained hardware and equipment to guarantee efficient workstation functionality.
• Provided timely and precise troubleshooting for various IT-related problem areas.
• Offered end-user training and assistance to ensure smooth technology experiences.
• Assisted in formulating, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.