Alex Kwan Email & Phone Number

Toronto, Canada Area

MIE451/1513 - Decision Support Systems- Created Jupyter Notebooks for an introduction to Python and Google CoLab tutorial session- Code reviewed students for assignments including: information retrieval, machine learning, and sentiment analysis- Tweaked Python scripts to automatically run student assignment .ipynb files on GitHub and assign grades- Monitor and answer questions on online Piazza discussion boardMIE566 - Decision Analysis- Went through problem sets that re-enforced Bayesian statistics concepts of: Bayes Rule, Attitudes to Risk, Bayesian Networks, Influence Diagrams, Multi-attribute Utility, Conjugate Distributions, MCMC- Taught class how to use Netica and OpenBUGS software packages- Co-created and co-marked midterm and final examMIE457 - Knowledge Modelling and Management

Toronto, Canada Area

- Creating a Python package that builds on the popular data science package, pandas- Will allow for reasoning over various non-heterogenous datasets - Will use Bayesian Networks to handle various types of data mismatch including categorical, spatial, population-individual, and temporal

Toronto, Canada Area

- Wrote Python scripts to create datasets for various ontologies using Mace4 and evaluated the performance of a theorem prover, Prover9 to find inconsistencies within these datasets- Applications include database quality checking

Toronto, Canada Area

- Part of 4 member U of T Capstone team that worked with the Operation Planning Center to develop and implement a machine learning tool to accurately forecast distribution centre outbound demand- Performed exploratory data analysis and engineered features on various data including: weather, store sales, store inventory, distribution centre volumes, store promotions, and holidays- Tested models including: ARIMA, SVM, Gradient Boosted Linear Regression, Decision Trees- Forecasted annual savings of $2.6 MM from reduced labour costs- Presented to 10+ Canadian Tire stakeholders twice and transitioned the tool by installing the Python package and GUI on the Canadian Tire system

Toronto, On

Worked primarily on 3 projects:Retail Operations Quality Assurance- Rationalizing the quality assurance sample size methodology for retail operations- Obtaining stakeholder buy-in to generate savings of 7 full time employees (FTE)- Process mapping to evaluate candidates for intelligent process automationContact Center Optimization- Developing procedure changes and identifying training opportunities to reduce the amount of transfers between contact centers leading to potential savings of 9 FTE and less waiting- Call listening for a qualitative analysis of low NPS (customer satisfaction) survey results- Call listening to understand why a future state contact center design is not meeting expectations (high wait times and call durations) after being implemented- Created an MS Excel tool coded in VBA for 8 FTE to use while evaluating call centre agents through call listeningEstates Client Journey- Preparing a weekly report of KPIs and charts to monitor timely resolution of estate cases- Data extraction and cleansing to measure opportunity size ($) of applying ‘right to offset’ to pay off debts belonging to deceased clients- Reviewing estate complaints to determine client irritants in the estate settlement journey- Job shadowing and reviewing procedures to map the estates credit card settlement process and evaluate potential savings of implementing a new workflow tool

Toronto, On

Used ASP.NET MVC Framework in C# for enhancements to platform Completed bug fixes and changes with unit testingProvided technical support to address issues and to administer platformWorked closely with the rest of the team to develop the future look, feel, and usability of the site

Toronto, On

Developed and tested the user interface for WalkBlock, a web platform that enables users to discover and visit businesses on a specific block in Toronto. This is a social platform that connects users with places they’ve visited over time and records their experiences and comments like a travel logDeveloped graphics and icons, images and logo using Adobe PhotoshopCoordinate with 4-member team using Django MVC framework and PostgreSQL Consult users to gather feedback and improve functionality

Brantford, On

Master Of Applied Science (Masc), Industrial Engineering

Grad student in the Data-Driven Decision Making Lab supervised by Professor Scott Sanner.

Bachelor Of Applied Science (Basc), Industrial Engineering, Cgpa: 3.64/4.00

Activities and Societies: Skule Basketball Captain, UofT D-League BasketballGraduated with High Honours (cumulative year 2-4 average >=.

Education record

Elected as Student Council President to help maintain a safe, welcoming, and fun school environment. Volunteered and assisted.