• Creating, tracking, and clearing support cases for Smartmat and related devices, in company’s own CRM• Creating and maintaining technical documentation • Install configure and maintain cell booster and network extender devices • Mentoring and assisting junior team members• Creating technical presentation and presenting to over 150 colleagues to train and advise on technical issues• Creating tracking and resolving JIRA tickets related to company's CRM • Managing all digital engagement with patients

• Addresses and resolves complex operational and/or technical issues by providing effective customer service of applicable devices within the assigned function(s).• Ensures data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems.• Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.• Maintains current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner; demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues.• Provides backup support for diverse positions within the assigned functions as required.• Act as a technical resource for cross-divisional teams and/or internal customers.• Establishes and maintains strong relationships with internal and/or external customers.• Mentoring new hires, listening to their live calls and coaching them on the appropriate course of action• Leading department projects to reduce call volume and repeat callers.

• Clearing support tickets by trouble shooting faculty software issues • Troubleshooting Zoom, Blackboard, Microsoft Office issues• Setting up, taking part in, recording, and editing Workshops to better train staff • Updating college program database on Massachusetts Colleges Online• Creating Documents, Slideshows, Repositories, and Presentations to better train Staff

troubleshooting computer hardware and software issues. Clearing help desk tickets running diagnostics on computers solving connectivity issues

Helping students will technical problems that may arise in the computer lab.Answering students questions or directing them elsewhere if I do not know the answer.Handling the loaning of various equipment, laptops, graphing calculators, headphones, etc.Keeping the computer lab neat and reporting any problems with equipment that I can not personal repair.

Managing a team of fifteen people.Exercising cost control, searching out the best prices through vendors, tracking waste to see how we can cut down on lost product.Tracking labor cost, cutting line cooks and dishwashers to avoid overtime and save moneyTracking food cost to figure profit percentage and making changes to menu or ordering to keep the food cost at an acceptable percentage.Expediting the line during service.Working all stations on the lineplacing nightly food orders