Alex Coleman Email & Phone Number

Santa Rosa, Ca, Us

United States

- Training, development, motivation, recruitment, and onboarding of new and existing teammates- Acting Store Manager- Plan sales goals- Utilize Performance Tracker to set up, review, create an action plan, and follow up- Coach and create relationships through Guest Loyalty- Educate new teammates to achieve stores metrics, shift orientation, loss prevention and sales presentation standards- Execute all segments to support business goals- Oversee teammates are following Visual Standards with a sense of accountability- Recognize merchandise opportunities from freight to floor, life cycle of product, communicate recommendations and solutions- Create innovative changes to improve store's overall performance via Performance Tracker- Foresee and anticipate changes in product and act independently to improve overall visual results- Uphold visual standards on floor and backroom- Prevent and handle security risks- Complete markdowns, pulls, inbound/outbound freight, recalls, and return to vendors

Santa Rosa

- Preform onboarding processes, including scheduling and educating new hires- Mentor and track training completion for 65+ employees (used internal LMS)- Acting Manager, oversees employee performance and tracks meal and rest breaks - Increased teammates sales metrics by 76% after training and support- Design engaging programs for company training needs (In person and online)- Create trustworthiness and bring employees together- Tests trainees, measure progress and evaluate effectiveness of training- Accountable for meeting or exceeding company KPI's- Inspire and motivate, encourage, support and guide the entire team- Top 5% in generating revenue- Maintained highest overall NPS score of 98/100- Created over 250 business partnerships and maintain relationships- Probe, Identify, create relationships with customers- Give positive and constructive feedback, recognition and praise regularly- Quickly adapt to a rapidly changing, fast paced environment- Uncovering customers needs and provide full, enlightening solutions- Troubleshoot devices, preform diagnostics and provide resolutions- Implemented multiple innovative ideas into the store- Proactively handle and de-escalate difficult customers

Santa Rosa, California

Santa Rosa, California

- Lead cashier and trained new employees throughout the onboarding process- Rotates merchandise, organize shelves and puts out new stock- Maintain friendly and upbeat attitude while following all store interaction protocols, answering customer questions and processing payments

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General