Strategic and analytical client-service professional with 10+ years of demonstrated success in improving processes and delivering a premium client experience. Offers a wealth of experience in driving growth and business profitability in the mortgage industry through increasing productivity and implementing strategies that enhance operational efficiencies. Proficient in mortgage loan servicing, as well as recommending, developing, and implementing changes to existing and proposed mortgage programs. Sharp and detail-oriented with strong analytical skills. Highly adaptable and quick to learn new skills. Natural leader with amicable interpersonal skills that promote a positive work culture and enhance relationships with colleagues and clients.
Listed skills include Mortgage Servicing, Process Improvement, Regulatory Compliance, Mortage Loan Origination, and 17 others.