Operations and Technology Implementation specialist with progressive experience across B2C/B2B retail (automotive, luxury, and SaaS industries), currently focused on leveraging technology to transform business operations while driving innovation in Accessibility Technology and AI spaces.It has always been my goal to provide impactful experiences, creative solutions, trusting relationships, and consistent results. My journey from automotive retail leadership to SaaS implementation has equipped me with unique insights into merging operational efficiency with exceptional customer experiences. Open to connecting with professionals passionate about the intersection of Accessibility, Operations, Technology, and Customer Success who share my commitment to delivering impactful experiences and innovative solutions.Core Strengths: • Retail Operations and SaaS Implementation • Cross-functional Team Leadership • Process Optimization and Documentation • Client Success Management • Technical Solution Deployment and Maintenance • Customer Experience ExcellenceAchievement Highlights: • Launch and Operation of (2) luxury automotive brand experience centers, Genesis House/Genesis Studio [Genesis Motors America/Jackson Dawson] • Development of a multi-location inventory system [Genesis Motors America/Jackson Dawson] • Developed CRM workflow resulting in ~$20,000 annual savings [Bang & Olufsen US] • NYC flagship store launch team [Ralph Lauren] • MIT xPRO AI certification with exemplary project recognition- "Designing & Building AI Products and Services"---------#OperationsManagement #OperationsSolutions #ProjectManagement #CustomerSuccess #ClientSuccess #SaaS #Accessibility #AccessibleTech #AI #LMS #eLearning #RetailTech #RetailSolutions #OpentoWork
Listed skills include Photography, Luxury Goods, Customer Experience, Creative Solutions, and 41 others.