Alex Conner Email & Phone Number

Brooklyn, New York, United States

Delivered comprehensive technical support and implementation services for retail and Point of Sale (POS) systems, focusing on:- Client Workflow Management: Assessed and designed custom retail workflows, configured and maintained server and mobile applications, created and updated technical documentation.-Technical Support and Implementation: Provided User Acceptance Testing (UAT) suppor, managed support ticket lifecycle and client communications, facilitated hardware analysis and troubleshooting, and conducted ad hoc client training-System Administration: Handled server updates, application upgrades, and routine maintenance, processed development support issues and client change requests, coordinated release schedules and communicated release notes, and collaborated with Client Success Managers, Developers, and the Client to ensure smooth implementations.

New York, New York, United States

Operations Management - oversaw building functions (Genesis House [46,000 sq. ft.] and Genesis Studio), light maintenance tasks, inventory management (created tracking system in Excel), supervised and assisted vendors (maintenance, training, PR/media/event production teams), provided occasional floor staff coverage.Vehicle Management - wrote vehicle team schedule (interim), shipping and receiving of vehicles, detailing, placement of vehicles in showrooms, maintained vehicle electrical systems, and relocated vehicles to and from offsite storage.Administration - support management team and high-level executives (internal and client), restaurant management team, create documents (procedural, manuals, reports,), and optimize workflows.

New York, New York, United States

New York City Metropolitan Area

Account Management - managed approximately 50 accounts, maintaining the integrity of client records (Salesforce and Jira), invoicing and payments, and drafting contracts and account renewals.Client Support - client onboarding, providing system reports, assigning technical issue tickets (Jira), and identifying opportunities for additional products and services.

New York, New York

Client Relations - built a CRM system using Typeform, Google Suite, and Outlook, and developed client outreach strategies (resulting in a company savings of $22K per year when compared to Salesforce).Guest Services -provided tailored guest experiences and product demonstrations, conducted in-home design consultations and installations, provided technical support and facilitated the shipment of product repairs and warranty exchanges.

New York, New York, United States

•Drove sales via product demonstrations and proactive CRM strategies •Created dynamic outreach campaigns using HTML/CSS•Exhibited technical communication skills to general consumers and audio professionals

New York, New York

•Generated sales through the facilitation of design/ordering consultations, project management, and cross-category add-on sales •Created an inventory management system for store supplies

New York, Ny

•Drove sales by providing one-on-one, personalized shopping experiences •Utilized social media to maintain/grow the client database •Relocated to New York City to open their newest flagship store

Boca Raton, Florida, United States

Operations Management - financial and payroll reconciliations, scheduling, staff onboarding, team training, weekly promotional and merchandising changeovers.Inventory Management - daily and weekly cycle count, B2C/B2B sales and deliveries, weekly stock replenishment shipments, and ensured adherence to recycling programs.

Education record

Activities and Societies: Bonner Scholars, Delta Kappa Theta, Bailey, Mountain Cloggers

Education record

Designing And Building Ai Products And Services, Information Technology

Activities and Societies: Live Q&A Sessions, Networking Sessions- Explain the stages of the AI design process model. - Categorize.