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With a BA in Communication and extensive experience in IT support, leadership, and project management, I bring a robust blend of technical expertise and a client-centric approach to every challenge. Certified as both an Apple Mac and iOS Technician, I specialize in security policies, identity access management, and tech support across multiple platforms, including Adobe, Office365, Jira, and Google Workspace. My career is characterized by a commitment to operational efficiency and SLA compliance, demonstrated through leading initiatives that enhance service delivery.In addition to my technical skills, I am passionate about continuous learning and staying ahead of the curve by exploring cutting-edge technologies. My proficiency extends to key platforms such as OneLogin, Okta, and FreshService, where I excel in resolving complex issues and building positive client relationships.Beyond my professional accomplishments, I am dedicated to community service, as reflected in my volunteer work teaching coding to students through the ConnectED Initiative. My passion for photography further enriches my diverse skill set, enabling me to approach problems with creativity and meticulous attention to detail.In fast-paced environments, I thrive under pressure, consistently delivering high-quality solutions with an unwavering commitment to excellence. I’m eager to bring this unique combination of technical expertise, leadership, and compassionate service to my next role, where I can contribute to your team’s success.
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Service Desk TechnicianBlink HealthBoise, Id, Us
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Service Desk TechnicianBlink Health May 2024 - PresentNew York, Ny, UsEnd-User Support: Provided technical support for both Windows (2010/2011) and MacOS environments, ensuring efficient troubleshooting, system builds, and refreshes for end-users.Device Management: Managed Mac devices using JAMF and PC devices using Intune, while overseeing mobile devices via the corporate MDM platform. Utilized DriveStrike for secure device management and Code42 for data protection and backup.Security and Compliance: Ensured patch and vulnerability compliance using ManageEngine Patch Manager, applying ITIL best practices to maintain corporate security standards. Managed user authentication and access control through Okta and Zscaler, ensuring secure and seamless access.Privileged Access Management: Administered privileged access using ConnectWise, deploying security endpoint agents and protecting sensitive data.Hardware Management: Conducted hardware BIOS/firmware upgrades and performed secure wiping of retired hardware.Collaboration and Communication Tools: Managed and supported Google Workspace, Slack, Zoom, Workday, and Jira for internal communication, project management, HR processes, and video conferencing, ensuring seamless productivity across teams.Automation and Tools: Leveraged ChatGPT and automation tools to optimize processes and enhance service efficiency.Printer and Endpoint Configuration: Configured printers and deployed infrastructure, ensuring seamless integration with end-user devices. -
It Support Specialist IiiVacasa Apr 2022 - May 2024Portland, Or, UsLeadership and Project Management: Provided consistent leadership and managed projects, ensuringSLA compliance and serving as a key resource for internal teams.Security and IAM: Expert in enacting and applying security policies within identity access managementsystems (IAM), and auditing application directories for license compliance.Employee Onboarding/Offboarding: Collaborated with HR and various departments to streamline theonboarding and offboarding processes.Office and Device Coordination: Facilitated office changes and remotely managed over 11,000 Mac/iOSdevices, ensuring seamless operation.Mentoring and Best Practices: Mentored and supported incoming team members, emphasizingoperational best practices and strategic coordination to enhance user experience.Technical Proficiency and Support: Provided remote and in-office support, multitasking efficiently anddemonstrating expertise in Adobe, OneLogin, Okta, Freshservice, Cisco Meraki, Office365, Slack,1Password, DocuSign, HubSpot, Looker, Asana, SmartSheets, Google Workspace, SQL, and Atlassian’s Jira& Confluence platforms.Asset and Ticket Management: Coordinated asset management from intake to deployment, andmanaged service desk tickets to ensure timely resolution by appropriate IT groups.Maintenance and Networking: Performed software and hardware maintenance updates and repairs, withstrong skills in LANs, TCP/IP, routers/switches, and network cabling. -
It Support Specialist IiVacasa Oct 2021 - Apr 2022Portland, Or, Us
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It Support SpecialistVacasa Nov 2020 - Oct 2021Portland, Or, Us
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It Service Desk Technician IiVacasa Dec 2019 - Mar 2020Portland, Or, Us
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It Service Desk TechnicianVacasa Apr 2019 - Dec 2019Portland, Or, Us
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GeniusApple Mar 2015 - Feb 2019Cupertino, California, UsTechnical Support: Provided professional hands-on support, translating technical knowledge for allMacintosh and iOS devices. Repaired, replaced, and calibrated malfunctioning or damaged hardware inmobile and desktop devices.Customer Service: Delivered advice on accompanying accessories to improve the customer experiencewith Apple products. Diagnosed product issues on the spot with patience and compassion, offeringsolutions to quickly get users up and running.Team Education: Educated team members about products, independently keeping your own technicalknowledge up to date, and fostering a culture where everyone belongs and is inspired to do their best work.Efficiency and Trust: Managed multiple customers while staying conscious of their time demands.Fulfilled Apple’s service commitment with style, speed, and skill, earning the trust of customers andcoworkers alike.Mentorship and Feedback: Provided mentorship, knowledge, and training to team members. Identifiedproblems and provided feedback to ensure customer service stays relevant and current.Highlights: Successfully provided services to an estimated 4,800-7,000 customers per year,demonstrating a high level of efficiency and dedication to exceptional customer service. -
Technical SpecialistApple Jun 2012 - Mar 2015Cupertino, California, UsCustomer Support: Managed customer expectations and experiences, translating technical informationinto beginner-friendly language.Collaboration: Worked with teammates to consistently provide world-class customer service, building acommunity of loyal customers.Product Education: Educated customers about products, software, and device usage to generateexcitement about Apple’s offerings.Demonstrations and Presentations: Provided product demonstrations and presentations in variousformats and environments to audiences of different sizes.Technical Assistance: Helped new owners get started and provided efficient support to current users,using knowledge of current Apple technology.Personal Training: Delivered personal training for new customers to help them get started on photo, video, and music projects.
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SpecialistApple Aug 2011 - Jun 2012Cupertino, California, UsEducated customers about products, software, and device usage to encourage excitement about the company’s ventures and values.Provided product demonstrations and presentations in a variety of formats and environments to various sizes of audience.
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Intern In Web Analytics & Social MediaWire Stone – Part Of Accenture Interactive Aug 2009 - Apr 2010Created client-facing reports from web analytics data using vendor interfaces. Evaluated web analytic implementations by examining page level tags to better provide and optimize the overall user engagement experience. Drew insights and recommendations on site-related metrics I was able to provide the latest analysis to the client and brief them on actionable items.Provided needs analysis for customers and provided them with actionable insights via web analytics. Social media is not only great for getting information out about new products, but for actively engaging with users/consumers. Finding out what users need and delivering quality customer service, this not only creates a stronger bond with the consumer, but the brand. On a daily basis I discovered actionable insights for clients thru the use of social media on many levels. Socially I have been engaged for over 10 years with online media.
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Creative AssistantRenewal Consignment Homewares Jul 2009 - Dec 2009Creatively assisted a local consignment store with day-to-day operations. Provided quality customer service to consigners, customers, and inquiries.
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Salesman / Photo Finishing ClerkIdaho Camera & Adventure Aug 2007 - Oct 2008Boise, Idaho, UsMaintained healthy customer relationships through effective communication. Inspired confidence in buyers of the company’s reputation and brand to gain advantage over the competition. Assisted customers with products and follow up to ensure satisfaction. -
SupervisorAmici: Coffee & Wine Feb 2007 - Mar 2007Supervised the staff at a start-up coffee an wine shop. Made sure customers were well cared for and that meals/drinks were served in prompt manner.
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Concession ServicesThe Flicks Theater & Rick’S Cafe Americain Aug 2006 - Jan 2007Served food and drinks at the concessions counter for an independent film theater.Assisted customers with orders and/or tickets sales/rentals. Maintained stocking supplies as well as cleaning the cafe area. -
Sales AssociatePier 1 Oct 2005 - Jan 2006Fort Worth, Texas, UsResponsible for keeping the stockroom organized for incoming freight shipments. Assisted customers in furniture selection as well as advising them on home décor. -
Campus RepresentativeApple Feb 2005 - May 2005Cupertino, California, UsApple Campus Representative for Boise State University. Expanded the campus knowledge of Apple products. Marketed and raised awareness of the Apple brand at all major school functions and activities.
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Fabrications And MoldingGarner Holt Productions, Inc. Feb 2003 - Sep 2003Redlands, California, UsVacuum-formed large sheets of plastic to plaster molds for animatronic attractions.Created large fiberglass shells for up and coming theme park attractions.Learned chemical compounds and processes. -
Customer Experience OfficerOffice Depot Sep 2002 - Feb 2003Boca Raton, Florida, Us
Alex Couey Skills
Alex Couey Education Details
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Boise State UniversityCommunication -
California State University-San Bernardino
Frequently Asked Questions about Alex Couey
What company does Alex Couey work for?
Alex Couey works for Blink Health
What is Alex Couey's role at the current company?
Alex Couey's current role is Service Desk Technician.
What is Alex Couey's email address?
Alex Couey's email address is ac****@****ail.com
What is Alex Couey's direct phone number?
Alex Couey's direct phone number is +120851*****
What schools did Alex Couey attend?
Alex Couey attended Boise State University, California State University-San Bernardino.
What are some of Alex Couey's interests?
Alex Couey has interest in Civil Rights And Social Action, Politics, Health, Education, Environment, Art, Music Video Production, New Technologies, Human Rights, Digital Photography.
What skills is Alex Couey known for?
Alex Couey has skills like Photography, Social Media, Facebook, User Experience, Customer Service, Mac, Social Media Marketing, Social Networking, Web Analytics, Adobe Creative Suite, Os X, Advertising.
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