Alex Park Email & Phone Number

New York, New York, United States

Greater New York City Area

- Successfully merged, transitioned, and managed presales, professional services, and support professionals post acquisition from two product organizations: Clicktools and Badgeville.- Trained both Callidus’s enterprise and volume sales engineering teams on pitch, messaging, discovery, and technology for Badgeville and Clicktools to be self-sufficient. This training translated to over 300k in revenue for add-on package deals in Q1 and Q2 2017 where neither product was the primary focus, but was a competitive advantage.- Merged multiple products and their environments from the Callidus’s suite into a single SFDC demonstration environment to tell a cohesive story around customer experience in sales, support, learning, and feedback.- Teamed with legal to author and update 7 SOW Templates (quick start templates, on-demand templates, generic custom templates, and product specific templates) to condense the legal approval cycle to 3-5 business days.- Shortened the monthly and quarterly professional services revenue recognition cycle to a single business day by utilizing configured extracts from OpenAir / SFDC and using Tableau to generate Excel templates.- Transitioned all custom development Clicktools projects from engineering to professional services from scoping, development, testing, to deployment phases, compressing implementation cycles by an average of 5-10 business days.- Led the consolidation of sales, service, customer success, and support lines into a single 8x8 routing number for both the UK and US lines for Clicktools streamlining call volume and increasing team efficiency.- Implemented the first 24x7 support expansion of our enterprise gamification platform with our 2nd largest customer and implemented a new customer communication process for P1 and P2 escalations.

Greater New York City Area

Greater New York City Area

- Closed a 7 figure multi-year deal (also the largest in Badgeville history) in Q3 2015 which accounted for over 90% of the total sales target for the quarter.- Led over 50% of Badgeville’s technical sales efforts in revenue from 2015-2017 as the top performing presales professional.- Led technical due diligence demonstrations, product overviews, and security Q&A for potential acquisition partners in Q4 2015 and Q1 2016 ultimately leading to Callidus’s acquisition.- Managed a team of 3 presales professionals establishing key processes through automated workflows in Salesforce to remove manual reports and increase visibility / agility in sales cycles updates.- Streamlined proposal, recommendation, and statement of work templates to better capture requirements and expedite the entire sales process. Solution proposal delivery from discovery to presentation was shortened by 2-3 business days on average for 2016.- Enhanced demonstrations by unifying the typically fragmented employee experience in multiple platforms (SharePoint, Jive, Yammer, Salesforce, IBM Connections, Zendesk, etc) into a single experience to showcase Badgeville’s Reputation Center.- Designed mobile versions of Badgeville’s GameViews utilizing jQuery UI and jQuery Mobile driving Badgeville’s mobile strategy in all demonstrations and implementations.

Greater New York City Area

• Teamed with regional Account Executives to hit over 60% of Badgeville’s quota for Q3 and Q4 2014 in various regions of the US, Canada, and EMEA.• Built and delivered tailored use case demos on top of Salesforce, Sharepoint, Jive, Yammer, and other platforms.• Ran discovery workshops, consultatively gathering both technical and business requirements to architect and deliver customized solution proposals.• Led RFPs / RFIs from numerous prospects to successful technical and security proofs to POC confirmations.• Compiled Product Requirement Documents and Marketing Requirement Documents relaying requests from prospects and customers.• Created proof of concept accelerators on numerous platforms for integration with Badgeville - basic packaged example implementations on how to best integrate with platforms such as Confluence and Chatter.• Filmed and authored training / how-to videos on Badgeville product and technical topics.• Unified demos in numerous business cases (compliance training, customer engagement, self service, employee collaboration, onboarding, learning & development, sales performance, service center, and travel & expense management) into a single company themed environment.

New York, Ny

• Recognized as the top Badgeville services performer in 2013 driving 50% - 23 out of the team’s 56 projects from kickoff to launch. • Designed and supported the integration architecture of Badgeville’s cloud gamification platform with: Sharepoint, Salesforce, Jive, iOS, Android, custom web sites and other popular platforms.• Recommended advanced integration approaches such as asynchronous loading of libraries, asynchronous crediting, queuing, polling for changes, POST subscriptions for notifications and various programming paradigms. • Triaged, maintained, and prioritized client inquiries (including feature requests) with internal tools such as JIRA and Salesforce.• Customized Badgeville widgets with HTML / JavaScript / CSS to fit client needs and regularly worked around platform limitations.• Published blueprints on how to integrate Badgeville’s Behavior Platform with popular platforms such as Drupal and PhoneGap.• Established the Badgeville Architect Certification curriculum including expertise on the Behavior Platform, REST APIs, Badgeville SDKs and best practices on integration architecture.• Created processes for the Technical Architect team to follow including on-boarding, creating standardized templates (Technical Design Documents), and hosted weekly team calls.• Built the official Badgeville data import tool that the Badgeville professional services team uses to migrate legacy data for recurring revenue. This tool is a properties-driven CSV reader built in Java integrating with Badgeville’s RESTAPIs parsing JSON output.

Greater New York City Area

• Led over 33% of all technical implementations for Advent Tamale’s professional services division including: requirements gathering, system architecting, server deployment, VM management, Exchange integration, Active Directory integration, disaster recovery consultation and scripting.• Played an integral role initiating cloud deployments for secure and easy access to our products. Worked with clients to alter firewall rules / address security concerns, coordinated with vendors, and administered cloud solutions.• Managed over 15% of the account base for Advent Tamale from both general and technical escalations to account management.• Served as the single escalation point for best practices and guidance on how to code against Advent's REST API.• Directed custom migrations from legacy systems while trimming and preserving relevant meta-data, leading to better product adoption• Architected usage reporting and constructed optimal views with PHP, HTML, JavaScript, and CSS to optimize product adoption strategies.• Designed, created, and managed Advent Tamale’s automated billing mechanism insuring accurate revenue and ease of access to Relationship Manager managing the accounts.• Created processes for our professional services division streamlining workflows, and adding clear and reusable template documentation.

Mahwah, Nj

• Directed teams through entire project life cycles to create / enhance enterprise level Interactive Voice Response solutions for General Electric Money Bank, Visa, and other enterprise clients.• Wrote technical documents such as functional requirements, use cases, Visio flows, data dictionaries, Java designs, deployment guides and release notes.• Implemented solutions using Java, JSP, ECMA script, and VXML technologies integrating with backend systems through JDBC / ODBC for SQL or through web services.• Estimated and analyzed specifications to draft SOWs and change requests resulting in Business Planning Letters and other addendums.• Recommended changes to existing IVR solutions to increase completion rates by up to 30% for call centers averaging over 1000 calls/day.• Created the Viecore VISTA Reporting package for analyzing and tuning IVR solutions.• Authored algorithms and queries to extract data from Oracle and MySQL databases.• Developed Perl scripts to generate report outputs into Microsoft Excel spreadsheets using Object Linking and Embedding.

Master Of Science - Ms, Electrical And Computer Engineering

Bachelor Of Science - Bs, Electrical And Computer Engineering

Concentration on image/sound pattern recognition through signals and systems.

Education record