Alex Park Email & Phone Number

New York, New York, United States

Greater New York City Area

- Successfully merged, transitioned, and managed presales, professional services, and support professionals post acquisition from two product organizations: Clicktools and Badgeville.- Trained both Callidus’s enterprise and volume sales engineering teams on pitch, messaging, discovery, and technology for Badgeville and Clicktools to be self-sufficient..

Greater New York City Area

Greater New York City Area

- Closed a 7 figure multi-year deal (also the largest in Badgeville history) in Q3 2015 which accounted for over 90% of the total sales target for the quarter.- Led over 50% of Badgeville’s technical sales efforts in revenue from 2015-2017 as the top performing presales professional.- Led technical due diligence demonstrations, product overviews, and.

Greater New York City Area

• Teamed with regional Account Executives to hit over 60% of Badgeville’s quota for Q3 and Q4 2014 in various regions of the US, Canada, and EMEA.
• Built and delivered tailored use case demos on top of Salesforce, Sharepoint, Jive, Yammer, and other platforms.
• Ran discovery workshops, consultatively gathering both technical and business requirements to architect and deliver customized solution proposals.
• Led RFPs / RFIs from numerous prospects to successful technical and security proofs to POC confirmations.
• Compiled Product Requirement Documents and Marketing Requirement Documents relaying requests from prospects and customers.
• Created proof of concept accelerators on numerous platforms for integration with Badgeville - basic packaged example implementations on how to best integrate with platforms such as Confluence and Chatter.

New York, NY

• Recognized as the top Badgeville services performer in 2013 driving 50% - 23 out of the team’s 56 projects from kickoff to launch.
• Designed and supported the integration architecture of Badgeville’s cloud gamification platform with: Sharepoint, Salesforce, Jive, iOS, Android, custom web sites and other popular platforms.
• Recommended advanced integration approaches such as asynchronous loading of libraries, asynchronous crediting, queuing, polling for changes, POST subscriptions for notifications and various programming paradigms.
• Triaged, maintained, and prioritized client inquiries (including feature requests) with internal tools such as JIRA and Salesforce.
• Customized Badgeville widgets with HTML / JavaScript / CSS to fit client needs and regularly worked around platform limitations.
• Published blueprints on how to integrate Badgeville’s Behavior Platform with popular platforms such as Drupal and PhoneGap.

Greater New York City Area

• Led over 33% of all technical implementations for Advent Tamale’s professional services division including: requirements gathering, system architecting, server deployment, VM management, Exchange integration, Active.
• Played an integral role initiating cloud deployments for secure and easy access to our products. Worked with clients to alter firewall rules / address security concerns, coordinated with vendors, and administered cloud.
• Managed over 15% of the account base for Advent Tamale from both general and technical escalations to account management.
• Served as the single escalation point for best practices and guidance on how to code against Advent's REST API.
• Directed custom migrations from legacy systems while trimming and preserving relevant meta-data, leading to better product adoption
• Architected usage reporting and constructed optimal views with PHP, HTML, JavaScript, and CSS to optimize product adoption strategies.

Mahwah, NJ

• Directed teams through entire project life cycles to create / enhance enterprise level Interactive Voice Response solutions for General Electric Money Bank, Visa, and other enterprise clients.
• Wrote technical documents such as functional requirements, use cases, Visio flows, data dictionaries, Java designs, deployment guides and release notes.
• Implemented solutions using Java, JSP, ECMA script, and VXML technologies integrating with backend systems through JDBC / ODBC for SQL or through web services.
• Estimated and analyzed specifications to draft SOWs and change requests resulting in Business Planning Letters and other addendums.
• Recommended changes to existing IVR solutions to increase completion rates by up to 30% for call centers averaging over 1000 calls/day.
• Created the Viecore VISTA Reporting package for analyzing and tuning IVR solutions.

Master Of Science - Ms, Electrical And Computer Engineering

Bachelor Of Science - Bs, Electrical And Computer Engineering

Concentration on image/sound pattern recognition through signals and systems.

Education record