Alex Cua Email & Phone Number

Vancouver, BC, CA

Elicits and analyzes business requirements working closely with clientsEvaluates existing and proposed processes and systems to drive design and development ofenhancements and new GIS solutions of varying complexityConfigures out-of-the-box and develops custom GIS solutions leveraging the City’s ESRI platformFacilitates discussions with GIS users in the.

Providing application support and sustainment as well as business and project support to implement and maintain GIS and CADD applications. Providing a high level of client/user support related to GIS and CADD products and services using ESRI ArcGIS Pro, ArcGIS Online, Portal for ArcGIS Server, ArcGIS Enterprise Sites, Google Maps, Autodesk Infrastructure.

Vancouver, Canada Area

Performing PC-based mapping, graphics and data functions including creating and maintaining GIS and CADD data using GIS based programs. Technical Lead for Basemap Project, developing custom tiled basemaps for city-wide use across applications. Creating custom tabular or cartographic output and preparing digital and hard copy maps for Vancouver Fire &.

Technical Lead for the City's Basemap Project, using ArcGIS Desktop, ArcGIS Pro, ArcGIS Online, ArcGIS Portal and ArcGIS Server to develop a custom tiled basemap for use across various City applications. Developing user documentation on City-specific configuration and processes. Creating basic FME scripts for conversion of data. Assisting with various.

Utilizing multiple telephone and computer systems to handle citizen inquiries, researching answers, entering requests for service, comments or complaints for investigations. Correctly identifying citizen inquiries and providing the city's internal departments with information needed to assess and respond to the issue in a timely manner. Creating detailed.

Responsible for playing key role in providing excellent customer service to all bank customers. Ensured all bank transactions were processed efficiently and effectively. Trained and guided new employees on company procedures and policies. Resolved escalated customer service discrepancies. Advised customers on bank services and products as necessary..

Provided assistance in the development of social media marketing strategies for numerous clients. Managed social media communications within various accounts including Twitter, Facebook, WordPress, LinkedIn and YouTube. Wrote content for blog posts. Compiled monthly progress reports.

Advanced Diploma, Geographic Information Systems, Geographic Information Systems

Bachelors, Criminology, Communications

Advanced Specialty Certificate, Forensic Investigation Crime And Intelligence Analysis