Alex Culbreth Email & Phone Number

Cornelius, North Carolina, United States

Implement new process automation, manage users, and oversee integration of new software into SalesForce, including Chargebee and Zuora. Over the span of a year, have led 25+ processes to increase efficiency of company cross-departmentally.Serve as project manager for implementation of Chargebee billing system.Utilize Zuora’s software and object-based model for various tasks, including building reports and managing company revenue & enhancing customer support representative facing program.Build workflows to automate company processes to streamline closing the current accounting period, distribute company revenue, and enhance customer support representative capabilities.Led implementation efforts for customer self-service portal in Chargebee system.

Served as liaison for international representatives and handled international transactions.Streamlined the payment process with our partner company.

Cornelius, North Carolina, United States

Streamlined the company's most popular educational course to enhance the customer experience, with the course bringing in around $1 million in revenue for 2021.Developed an internal training on stock options for employees and served as the primary consultant for both customers and employees regarding those stock options.Trained 15 new employees on the product support floor.Provided excellent customer service on a daily basis, answering 30-40 calls and around 75 emails daily.Became proficient in both the VectorVest and OptionsPro investment softwares within six months.

Mooresville, Nc

• Was responsible for $1 million dollars’ worth of frozen food product annually.• Controlled the frozen food order that entered the store during the week and served as primary stocker.

Mooresville, North Carolina

• Conducted inventory analysis and ensured shelves were stocked with appropriate grocery product.• Operated the cash register, interacted with customers to promote “Push” items, solved customer problems, and provided excellent customer serviced as needed.• Served as the primary person to assist the Store Manager across the multiple store departments.

Raleigh-Durham, North Carolina Area

• Assisted the recruiting team with review of 20-30 resumes weekly and helped facilitate the recruiting process.• Assumed office manager role during extended leave of full-time office manager and was responsible for the ~75 employees in the office.• Was responsible for ordering and stocking of office groceries and managed the Durham office’s expense reports.• Utilized project management skills to supervise and coordinate an inter-office trip to the Charlottesville, VA office.• Assisted the office manager with day-to-day operations.