Alex Danihel Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

• Led integration of newly developed, HSPD-12-compliant derived PIV credential capability into existing MobileIron EMM solution with globally distributed userbase of 140,000+ unclassified Department of Defense iOS and Android mobile devices• Led post-integration support engineering efforts for derived credential capability, including Registration Authority (RA) duties for team of 30 members• Served as technical SME during business development for PKI during RFP and RFI responses, contributing to $10mm+ in new business• Worked with client senior leadership to identify and prioritize gaps in current capability, and coordinated with product vendors to identify timelines & beta test new features• Created and maintained 10 user-facing and 7 administrative technical guides for new mobile capabilities; approximately 27 DoD organizations and 140,000+ users served globally• Maintained test environment for regression and proof of concept testing• Managed lifecycle of TLS certificates for use in highly regulated DoD environment• Managed lifecycle of VPN and user credentials for over 1,000 classified mobile devices

• Identified need, created requirements, evaluated products, and integrated HSPD-12-compliant digital signature system for employees, including executive leadership• Documented issues and subsequent resolutions using ticketing system, approximately 150 issues tracked per month• Wrote and maintained software/hardware documentation for other techs & end users, approximately 500 users

Supported approximately 250 computers in various locations. Responsible for OS patching (Win7/XP), virus scanning and removal, managing backups, hardware replacement, and frontline technical support for customers. Coordinated with upper level management to ensure tasks were carried out quickly and efficiently.