Alex Swift Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

• Created over 400 Minecraft-based competitions designed to let kids learn through creativity.
• Contributed both visual and systems design to new product features such as progression systems and custom Minecraft in-game interfaces.
• Created and managed over a year's-worth of monthly content drops and coordinated with contractors to produce custom art assets.
• Wrote design specifications for new features and information resources and organized them in our team's Notion workspace.
• 4th employee at company, which raised over $6 million in venture capital over two years.

Dripping Strings, TX

• Managed 12 classes per semester, including designing all lectures and coursework, and served as the sole technology teacher at the school.
• Taught students between the ages of 10 and 18, and catered teaching styles and content to fit the needs of individual learners.
• Offered courses in a broad variety of tech-related subjects, including coding, game development, graphic/print design, video editing, 3D modeling/printing, and electronics.
• Maintained all campus equipment and handled technical challenges, including network issues, printer connectivity problems and building/reformatting/setting up desktops for student use.
• Applied a constructivist approach to education, acting as a guide and enabling students to become self-driven learners.

Austin, Texas Area

• Offered assistance to game design students working on coursework related to Unity and C#.
• Helped maintain over 80 campus desktops, including reformatting and licensing software at the start of the school year.
• Sat in on classes at instructor request and gave advice and insight to students working on major game projects.
• Served as a temporary team lead for a capstone team of 5 in order to help their game "Zero to Hero" stay on track.

Austin, Texas Area

• Acted as a point-of-contact via live chat and email for customers having issues with World of Warcraft and other Blizzard games.
• Offered personable service informed by my own experiences as a player and my 8 years of customer service experience.
• Forwarded information about user pain points, including bugs and feedback, to appropriate departments for consideration.
• Used internal developer tools to understand the games' inner workings, allowing for more effective solutions to player problems and higher-quality bug reports.
• Selected for special opportunities such as pitching new evaluation metrics to upper management and shadowing with the Battle.net web/mobile team.