Alex (Alexandre) De Cesare Email & Phone Number

Campbell, California, United States

• Assist in training 8 to 10 temporary employees each Spring• Support Genesys PureCloud VOIP contact system for voice and SMS channels• CS Team contact for quick tech support issues

Campbell, California, United States

Provide top tier client services via phone and email for an international Tech Education Summer Camp• Assist all inbound client contacts, via phone, email and chat, with information and registration details• Manage client information, produce reports, collect data, and track client contacts via proprietary software• Conduct outbound call campaigns of specific markets or interest groups• Repair client relationships by addressing all issues, increasing retention year to year• Maintain a 99% satisfaction rating among all communication ratings• Support and direct on-site and remote staff with client information and creative solutions• Update, maintain and write new departmental process documentation• Create and present on topics including process documentation and project management• Work cross-departmentally to provide products/systems updates, support instructors, and provide timely support for client families