Alex Delaney Email & Phone Number

London Area, United Kingdom

Throughout the 12-week course, I applied user-centric design principles across six projects, immersing myself in roles as both a User Researcher and UI Designer. Engaging in agile design sprints, I gained hands-on experience in essential methodologies. These included leading design workshops, crafting prototypes, conducting user interviews, performing usability tests, and synthesising data. My adept project management skills allowed me to successfully lead projects, encompassing active participation in peer reviews and client presentations. The portfolio proudly showcases a compilation of individual and collaborative in-class projects, reflecting my love for learning and implementing UX Design practices.Take a look at my projects below:

As a UX Researcher & UI Designer for the Thier health management app, I led the enhancement of the onboarding flow and employee dashboard. I drove impactful UX improvements and fostered user engagement through:- Facilitating client meetings and led design studios to enhance Thier’s user experience.- Spearheading the transformation of the app's onboarding flow and employee dashboard using tools such as Figma, Optimal Workshop, Maze, Google Forms, Pinterest, and Canva.- Conducting user interviews to identify needs and frustrations, guiding feature prioritisation and development.- Enhancing the user journey by refining the sign-up flow, resulting in a significant increase in the rate of employee onboarding.- Reviewing and optimising the layout and structure of the employee dashboard and navigation systems.- Implementing a solution that reduced onboarding steps, introduced personalised user profiles, implemented UX writing for better communication, integrated progress bars for tracking health goals, and redesigned primary navigation for improved accessibility.Overall my team and I achieved a remarkable 53% increase in app usability score, significantly enhancing user satisfaction and engagement with Thier, ultimately contributing to promoting healthier lifestyle choices among employees.

United Kingdom

I collaborated daily with the Head and Deputy Head teachers, ensuring swift responses to family inquiries and efficiently managing administrative tasks that supported their roles. This included aiding in the maintenance of the school calendar and diary.I oversaw student enrollments and sales to prospective families, managing sales on our CRM platform (Hubspot), organizing pupil timetables, and facilitating families' onboarding onto our school platforms (Canvas and ISAMs). Additionally, I supported the finance team by handling invoice creation on Flywire and maintaining tuition payment records on Excel.I led parent information sessions and contributed to developing Student Success and Welcome packs. I utilized Typeform to create surveys, gathering valuable insights into family and student experiences, aiding in identifying areas for improvement.On a daily basis, I promptly addressed family and staff inquiries through emails, phone calls, and Zoom meetings. As the communications lead, I kept families updated about school events and opportunities via various communication channels such as school announcements, blogs, emails, and newsletters. I also managed event registrations.Moreover, I supported the marketing team by crafting blog content, curating social media assets, and assisting in new teacher onboarding through platform training webinars.

Morningside, Scotland, United Kingdom

Every day, I was responsible for fundraising for the charity by curating the highest quality goods for sale in the store. Concurrently, I rapidly expanded and supervised a team while initiating an onboarding procedure for new hires. My efforts extended to championing the mission and objectives of the charity, actively engaging in recruiting new volunteers.Additionally, on a weekly basis, I meticulously handled all administrative duties, ensuring that statistical returns were completed to showcase the achievement of all Key Performance Indicators.

During my tenure at The Urban Writers, I gained extensive writing experience encompassing diverse topics, project lengths, formats, and genres. This role demanded enthusiasm, diligence, and adaptability as I worked within a team to deliver high-quality written projects that met specific client requirements. Each project presented a rewarding challenge, requiring the application of acquired writing skills, including:- Producing detailed and exceptional work.- Constructing projects that satisfied customer specifications.- Guiding projects from initial outlines to final delivery.- Proofreading and editing my work meticulously for grammatical accuracy.- Conducting extensive research on topics, themes, and target audiences to comprehend project objectives.- Employing creativity and versatility to provide each client with a unique voice tailored to their project.

Edinburgh City, Scotland, United Kingdom

Walker Slater has been both an uncommon and gratifying experience in a customer facing role. Functioning more along the lines of a personal shopping experience, my daily tasks include speaking with customers - guiding them through our stock to find the best match for them. I've acquired thorough knowledge in textile production, the structure and fit of our tailored garments and how to offer assistance with alterations if required. The core of my current role is maintaining and building relationships within the business from customers to external departments, finance and suppliers. I often liaise and co-ordinate customer orders with our designers and manufacturers to ensure they receive the products when available. This involves a great deal of coordination between our sister store in London, dispatch and stockholders to ensure that delivery and demand is met in the required time. As the team is small in numbers there have been plenty of opportunities to try my hand at visual merchandising, an aspect of fashion retail I highly enjoy. Its a chance to employ my creative instincts, co-ordinating store conceptualisation based on seasonality and customer optimisation.I regularly assist senior members of the team with stock takes, coordinating stock movements between the store and our warehouse, and help to process daily deliveries. Working at Walker Slater has tested and progressed my ability to sustain high working standards, while continuing to show a professional and approachable attitude.

Edinburgh City, Scotland, United Kingdom

Role: Ingebor IversdatterProduction Role: Costume DesignerWitches’ Gets is a play about the Norwegian witch trials of Vardø, performed at both Cymera 2019, Audacious Women 2020 and Shoreline of Infinitys Event Horizon 2020.

Edinburgh, United Kingdom

My day to day at Museum Context was spent assisting customers with their purchases - as this was a specialist shop, with a relatively small team, it was pertinent that I had a sound knowledge and understanding of each product, the manufacturing companies we sourced them from and their unique selling points. I was also responsible for carrying out regualr stock takes, processing deliveries, ordering stock replenishment and creating eye catching displays within the shop.I gained ample experience in customer service during my time at Museum Context, it was a working environment that encouraged staff to engage with customers, taking the time to talk to them and finding the best way to accommodate their needs.

Edinburgh, United Kingdom

During my tenure at Chest, Heart and Stroke Scotland, I played a vital role in generating revenue to support the Charity's work. My daily responsibilities included shop preparation, cash management, and stock processing to meet daily targets.Participating in visual merchandising provided a platform for me to leverage my keen eye for detail and fashion trends. I utilised my artistic skills to craft compelling displays, showcasing my creativity.I assisted in the recruitment and training of volunteers, as well as completing daily/weekly paperwork from sales reports, logging figures, trade reports and organising staff rota. CHSS allowed me to progress my management skills and increase my confidence in undertaking leadership roles within a company

Ux Design

User Experience (Ux) Nanodegree, Information Technology

Master Of Arts - Ma, Creative Writing, Graduated With A Distinction

At Edinburgh Napier I gained a wealth of both practical and theoretical experience - with modules unique to their Creative Writing course..

Bachelor Of Arts - Ba (Hons), Acting, First Class Degree

During my time at Trinity St David I studied through practical projects taught by industry professionals.The course covered an exciting.

Design Thinking: The Ultimate Guide