As a Senior Success Manager at Toast it's imperative to build solid relationships molded by trust, transparency and a willingness to challenge your accounts. I've found success in this role by collaborating with my book of business towards their own goals and success. Every restaurant group has something they want to achieve or pursue, my job is to help bring these goals to light and guide them along the way. When I work with my accounts I like to understand what they value most as a restaurant group. By identifying their key values, both sides of the partnership can be held accountable on what we are working towards:Examples:• Do they want to make their restaurant operations more efficient? • Are they trying to improve their marketing exposure? • Is the focus for this year to increase add-on sales in house? • What is the value prop of using partners outside of Toast to facilitate a need? • What feature is missing from Toast that would make their life easier?Quick Stats: • Book of business is 33 Accounts and Growing • Each Account has 15+ locations • Territory: Regional Mid Market• Average ARR for entire BOB is $6.2 Million • Total Upsell Goal for 2024 is $125K - Currently I'm at over $200K• 100% Retention since I’ve been at Toast

• Due to my continued success within the Restaurant Org of Wix, I have been promoted to the Strategic Key Accounts Team which oversees a smaller, more valuable book of business across all verticals including E-commerce, Events, Bookings, and Restaurants. I've carried a few similar responsibilities from my previous role to this new one, with the exception of these added responsibilities below: • Evaluated each of my user's performance within the Wix platform to either maintain their existing collections rate or if possible encourage add-on purchases to generate more revenue for the user and Wix simultaneously. Popular examples of add-on purchases includes: FB/IG ads, Upgraded Email Offerings, Wix Payment Processor and much more. • Developed customized user relationships so they feel comfortable and confident working with me. This encourages transparency and the necessary feedback to create an even better product for Wix and best of all consistent renewals in the subscription department. • Member of Wix Data Committee: I conducted workshops & teach-backs surrounding AM Analytics to help my colleagues present data in an easy and digestible fashion to their users. My most recent workshop was focused on how to tell a story with collections data.• Founder of Wix CSM Global Council: Team of 8 that meets once per month to gather CSM Feedback, understand what areas of the day to day need more coaching, and increase inter-connectedness between the different level of CSM teams globally. The information gathered from these meetings is distributed to Wix Leadership, Wix Data Committee and our E-Learning teams so we can adapt, improvise and create new shifts that can help make the CSM Org that much stronger.

• Managed the top revenue earning restaurant users globally to grow their business and reach their financial goals. These users include your standard restaurant as well as any sort of food based company like a food prep company in the US, a bakery in New Zealand or even a Butcher in Belgium. Currently oversee a book of 50 top revenue earning accounts. • Educated restaurant owners and managers to utilize Wix to its fullest capability which means full production adoption of new and existing Wix features. Continuous customer engagement like this makes our users feel involved and part of the building blocks for their websites development. • Conducted weekly business optimization meetings to discuss what is and isn't working for their business. Frequently includes data reviewal and analysis to address selling trends for their online orders.• Maintained a consistent retention score of 98%, while also over exceeding my quarterly goal by 130%• Worked on an exit interview and post churn process for all AMs to not only streamline the process, but gather as much information as possible to determine where Wix fell short and how we can adapt for the future.

• Advised and coached team members on strategies and best practices to combat competition and prevent our users from leaving. • Consistently observed for procedural inefficiencies to promote a more proactive style of customer success to lead towards a healthier restaurant lifecycle• Facilitated Team Workshops to help CSS teammates polish their skills. My most recent workshops were focused on: Save Tactics, OpenTable Takeout, and Time Management. • Helped foster and create a mentorship program with our support team to build & promote from within• Assisted in restructuring how our billing support team handles/addresses termination calls to gather more information to equip CSS to address save calls with more success-• Worked on a new process that will streamline software training requests that come through via existing OpenTable Restaurants. This process will create targeted trainings rather than general ambiguous trainings which will be more efficient and time saving for our onboarding & support teams.

• Worked with thousands of Restaurant Owners & Managers to advocate and market the value of OpenTable across North America• Conducted contract negotiations and evaluations to determine the ideal product for the restaurant• Identified opportunities to upgrade restaurants and offer add-on products to boost their exposure on the network • Branched out to restaurant owners to facilitate account optimizations to ensure they're utilzing OpenTable to their fullest capability• Marketing Field Council Representative since 2018 • 3x Chef's Table (Top Performer Globally)• 2x Ping Pong Champion

• Coordinated and facilitated catering orders with over 200 corporate accounts • Developed over 150+ menus for our Business Accounts via the InDesign application • Created and maintained company promotions to achieve future and consistent customer flow • Generated, monitored and evaluated trends to further increase sales with our Business Accounts • Researched and pitched catering opportunities to companies with an established notion of expansion • Well Versed in Customer Relationship Management (CRM)

• Answered incoming calls and emails to troubleshoot and resolve issues with our customers• Assisted our culinary team in the evaluation of food trends – Positive and Negative• Connected with our customers to determine how we as a company can improve our service

• Responsible for scheduling and execution of presentations and team assignments of the marketing team • Educated Students on available programs, and help guide them to programs that meet their interests• Managed SLiCE's social media presence by scheduling and publishing material via Hootsuite app

• Research assistant for Senator Udall's speechwriter; including preparation for senate testimony• Gathered signatures for current bills • Updated the Legislation Tab to record Senator Udall's involvement in bills and resolutions• Responsible for social media presence for the Senator, regularly posting on his behalf• Actively monitored Senator Udall's media exposure using Critical mention

• Worked with business development team to help clients with branding, website and logo development• Helped client organize and structure banner campaign developed by Cisneros

• Promoted affordable homeownership through financial counseling and educational classes designed to help Santa Fe's low income residents become home owners• Participated in counseling classes to low income residents of Santa Fe on how to use available affordable homeownership services to become homeowners• Created spreadsheets to help expedite closing settlement meetings between homeowners and financial institutions