Research and development of the products

Non-profit activities related to monitoring of public finance based on AI-approach risk profile management, RAG EDMS, chat-bot interfaces.https://public-finance.org.ua. New projects: chat bot with enhanced profile: https://digene.co RAG-based edms: https://litopys.pro

Release management for whole IT. Delivery management for 2 streams (core product and data analytics).Highlights:- release management: implemented preproduction enviroinment, described and implementem responsibilities and SLA.- delivery of the product for healthcheck service (NDA) in 6 month; Team of 14 members.- web analytics issues fixed, events described, improved and implemented offline purchase event sending by python code.

Responsible for management of 2 R&D teams and outsourced DevOps team.2months top highlights: supervision of the projects - Google workspace migration to one domain; supervision of smpp server development and migration of knowledge base from wiki to confluence; implemented slack messenger instead of skype; improve development process: implement scrum for 2 dev.teams (4 ceremonies, priorities/backlog management); implemented personal development programs(PDP) with mentoring for junior-level developers for R&D team.

Lead 2 most important internal activities:Migration of all bank systems into cloud - finished in 1 month.Open new 19 branches - finished in 1 month (at the same time as migration).Control of IT projects: edms, card distribution module and others (covered by NDA).Budget planning, BCP improvements.

04.2022-08.2022 management of 4 projects: chatbot, hybrid.work 2.0, burocracy.less and fop.service.12.2021-03.2022 preparation and approval of global products strategy formation for subsidiary delivery company.05.2021-11.2021 responsible for delivery of MyRaif and Fairo applications (54 IT talents).

formation of devops strategy for products developed by daughter company.

Company profile offers to customers full cycle of solution delivery consist of:- research of solution- development and delivery of solution according to the requirements- professional consulting services- configuration and functionality changes- technical support on 2nd and 3d levelFor specified tasks more than 100 highly professional IT specialists of Ukrainian IT market involved.Key challenges/achievements: • setup company from scratch (corporate regulation; business, recruitment processes, organization structure, product management)Automation organizational processes related to PE, resource and projects cost management• Efficient budget and resource management

Main activities and tasks for IT SmartFlex launch:- Preparation and approval of the company's main strategy- Coordinating areas of responsibility with the key functions of the parent company- Preparation of project budgets- Hiring a back office team for the start of "IT Smartflex"

Management of development division responsible for:- Software product development- Software solutions delivery, integration and support- Enterprise systems support and development With the overall team up to 70 software and IT engineers including employees and outsourced team.

Cross-functional project managementIT/Telecom operations managementHuman resource managementIT service management (ITIL-based)Business process managementCapital budgeting and asset managementCapacity planning and availability managementTechnical procurement managementParticipation and leading the projects: RBT swap, Bulk SMSC swap, SMSFW implementation, VAS systems virtualization, CSBC implementation, Monitoring improve, IT Security improve, BiP2net, ICT4Corp: ENS.

internal trainer of "VAS services" training.

Management and leadership of VAS messaging team: Support of VAS services – SMSC (p2p, premium rate sms, long numbers, Welcome/BonVoyage), USSDC (Balance requests and USSD menu), MMSC, Bulk SMSC, Bulk MMSC .Organizing and perform training of VAS NOC 24x7 support team.

O&M of messaging systems: - p2p SMSC, - Messaging GW,- Bulk SMSC, - USSDGW,- USSD TAS.

Organize and improve support of VAS services: sms and mms interworking, voip traffic termination.SMS,MMS HUB technical support.SS7 and Sigtran interconnection setup & support (Cisco ITP).Controlling technical part of agreements (SLA with MNO, partners, vendors).Continuously improve 24x7 duty engineers (NOC) work: - knowledge sharing of VAS services and systems. target - get well understanding of functionality, features and risks; - improve operational skills - SLA fulfillment; monitoring and testing of the services.- knowledge transfer.- control operational tasks (by SLA, reporting, tasks done)- get synergy of communication b/w 1st and 2nd levels of support. - problem handover to 2nd and 3d levels of support.Acting as 2nd, 3d level of support for VAS services, manager of 4 engineers 2nd level of support and 4 duty engineers.Personal achievements:1) setup sigtran interconnection with other sms hubs (from scratch to connection monitored by 1st level and supported by 2nd level of support)2) create and implement operation and escalation procedure (from document to the working system with monitoring and reporting)3) setup cisco voip gateways with traffic termination and reporting4) improve setup process of new smpp connections of the customers, a lot of improvements related to configuration of sms hub system5) configuration review of sms hub system on a daily basis6) implement zabbix monitoring system of all services and m3ua/sua signal links7) implement probe system for monitoring and troubleshooting8) support of marketing: consultancy, pre- sale and participation of the meetings/conf.calls with customers.9) very good relationship with all employees of the company.10) putting into operation 2d technical site

support of RTB (real-time billing system).

Support engineer of SMSC, MCA, VM services platforms.Escalation and controlling issues to vendors.Participate in projects to improve current services, increase portfolio of VAS services.Maintenance and support of VAS service platforms according to internal politics.

VoIP equipment support (cisco as, 2xxx,3xxx series), softswitch setup and maintenance. Creating and support of internal billing and statistical portal.Technical support for customers.

Acting as general administrator of: - unix, linux, db, web servers; - access servers/systems (vpn, firewall);- statistical reporting system.

FreeBSD, RH Linux administration.Creating and support of company's website.Database management, billing reports created and supported.Customer support.