Community and Customer Support-Drove online community engagement across digital platforms, providing support and fostering meaningful interaction and discussion -Created and curated content, including live streams, promotions, polls, and Q&A sessions -Monitored community forums, social media, and other communication channels-Responded to emergent issues and escalated technical problems for resolution-Collaborated with development teams to enhance features, fix bugs, and update content Events-Planned events, including scheduling, budgeting, vendor sourcing, and contracting; also coordinated with the UFC to drive community engagement with UFC promotions -Managed event marketing and promotional efforts, utilizing social media, email campaigns, and targeted advertising to drive attendance and engagement-Responsible for on-site event management, overseeing setup, registration, and participant engagement activities; addressed issues in real time to ensure a memorable customer experienceProduct and Live Operations-Conducted testing and evaluation of UFC Strike collectibles and product launches, working closely with creative, engineering, marketing, and external partners to ensure success-Developed compelling content around UFC Strike collectibles and products, including descriptions and marketing materials, to best communicate product features, benefits, and value propositions -Interfaced with marketing, product, and customer support teams to ensure consistency and alignment of communications with target audiences across all touchpoints-Orchestrated server maintenance, community updates, and event management to ensure a seamless customer experience

Managed the Discord server for Dapper Labs' UFC Strike NFT project. -Responsible for sharing NFT and UFC specific information with the community-Monitored community preferences for UFC Strike product development-Provide community support for UFC Strike product releases.

Role-Responsible for P&L; monitored sales and expenses-Managed finance and accounting; prepared and filed corporate tax documents-Managed payroll for contract employees-Responsible for facilities and studio operationsAccomplishments-Generated over $10,000 in monthly revenue from over 1000 patrons -Built monthly membership to 65+ members while offering 35+ classes per week-Cultivated a devoted community of more than 100 brand advocatesRecognition-Featured in D Magazine six times-Featured in Dallas Morning News twice-Featured in Visit Dallas; highlighted as “Best place for: Crystal healing”-Featured in Dallas Observer; highlighted as “Best Place to Find Your Inner Truth”-Also featured in Culturemap Dallas, and PaperCity Magazine-Achieved all 5-star ratings on Yelp and Google*Closed due to Covid-19

-Signed to multiyear contract -Attended Page Parkes’ acting training program

-Managed facilities, including the fitness floor-Opened and closed the building when assigned-Provided customer service to community center members

-Assisted with management of high-volume client accounts-Developed spreadsheets and presentations for client service-Created trend reports by number of claimants, large claims, and pharmacy benefits by account -Accessed and developed Blue Cross Blue Shield data for portfolio of clients

-Analyzed general admissions and operations data-Mined data and conducted ad hoc analyses-Provided solutions to Reunion Tower’s website and foot traffic issues

-Managed retail outlet within the fitness center-Worked 10-15 hours per week

-Clients included JCPenney and Boy Scouts of America

-Clients included JCPenney and Club Corp