Alexander Hilton Email & Phone Number

Clinton, Ma, Us

London, London, Gb

Conducted SAFe training for over 300 professionals, achieving a 95% exam pass rate.Spearheaded the creation of a National Grid-tailored SAFe portfolio through the "Renewable Energy Integration & Grid Enhancement (REIGE) initiative," making training content more relatable and strategically aligned.Championed the establishment of Communities of Practice, with post-training groups forming organically to reinforce continued learning and collaboration.Utilized Jira and Jira Align tools to streamline training and change management processes, driving improved team alignment, accelerated delivery rates, and fostering a shift toward decentralized decision-making.Consistently received praise for a training style described as "engaging and impactful, balancing theory with real-world application" and "clear, accessible communication that simplifies complex topics."Designed and implemented a cutting-edge internal app and automation system for a mission-critical project using Large Language Models (LLMs), Natural Language Processing (NLP), and an advanced AI pipeline, integrating Hugging Face and OpenAI technologies with Python. Automated data validation to ensure high accuracy, boosting productivity by a ratio of 240:1, reducing documentation processing time from hours to under a minute.Piloted an AI training program in partnership with subject matter experts, aligning content with Board-level strategy and introducing prompt engineering concepts to daily workflows. Trained executives and leaders in leveraging AI tools to enhance decision-making and operational efficiencies.Conducted a needs assessment to identify skill gaps and learning opportunities, employing NLP techniques, including BERT model and cosine similarity analysis, to analyze survey feedback, Service Now, and Jira data. This data-driven approach enabled precise, targeted improvements in organizational capabilities, aligning training with evolving team needs.

• Created and designed a ground-up approach to improve accountability and measurement on teams through a coaching process reducing influence of metric fixation, surrogation, and substitution• Trained Developers and Business Owners in Scrum Foundations • Trained Scrum Masters and Product Owners in coaching, road mapping, scaling frameworks, value stream mapping, and backlog prioritization• Established cadence and Sprint predictability from variable Sprint lengths and unknown delivery to 80% delivery biweekly • Built alignment through connecting organizational objectives to Sprint Goals • Increase quality and team morale by negotiating with Business Owners the long-term value of addressing technical debt• Conducted webinar trainings with diverse business owners on using Generative AI and prompt engineering to help improve their business and marketing

Burlington, Ma, Us

• Worked with infrastructure, databases, service delivery, service management, security, compliance, and other shared services to create and refine Agile practices under unique constraints• Introduced WIP limits to teams reducing context switching and increasing overall feature completion predictability by 20%• Brought in Innovation to teams creating new opportunities for teams to improve collaboration, automation, expand microservice practices, DevOps practices with Kubernetes and database, and further the pursuit of self-organizing and self-managing teams• Trained teams in Scrum Fundamentals improving overall team understanding of the framework and how it connects to day-to-day work• Retrospected with teams and created Inspect and Adapt Events to help foster team improvement including improvement activities on the individual, team, and organizational levels• Strategically coached senior managers and directors in adopting OKRs and crafting strategic initiatives, fostering collaborative team environments to align on mission-critical short and long-term objectives, thereby enhancing organizational vision and driving engagement.

Burlington, Ma, Us

• Co-lead Agile Community of Practice aligning teams to organizational objectives and strategizing how best to improve ways of working across the enterprise• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies including Scrum, XP, Lean, and SAFe adoption• Trained team in Scrum Foundations and Scrum Masters in advanced Scrum Master training in SAFe• Onboarded team to SAFe ART meeting every objective and commitment in first PIs• Worked to improve release cycle utilizing ITSM and DevOps practices speeding up release frequency by 200% and decreasing lead time by days

• Facilitated the introduction of Agile/Scrum concepts into small business consulting.• Helped guide emotionally tense meetings which included tears and hugs to help keep customers engaged and align product to customers• Developed content for clients related to subjects on Lean, TOC, Agile, and general business best practices• Integrated the Agile methodology into business processes and into consulting services including Scrum@Scale across five teams• Managed website developers and coordinated with the President in order to improve user experience

• Performed analytics on sales data to determine and describe performance metrics to help management assess key performance indicators within the Sales Department using Microsoft Access, Excel, and SQL.• Tested website for bugs and errors to ensure user experience. Created reports on performance and issues encountered.• Developed understanding of cybersecurity and information technology fundamentals, lean and agile practices within a technology organization, and building alignment in flat organizations

Master Of Business Administration - Mba, Finance, General

Bachelor Of Science - Bs, Data Analytics