Alexandre Dias Afonso work email
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Alexandre Dias Afonso personal email
Mature and pragmatic professional experienced in an international environment. My goal is to leave positive marks wherever I go and be sure that I am contributing to building not only a company, but a much better world.Specialties:. SAP TRAINER · AML - KYC - FRAUD - SARS - ECDD & AFAS transaction monitoring.· SAP, CRM, MAINFRAME (DOS), ACTIMIZE, SALESFORCE and MS Office;· Order management pre / post sale on SAP - O2C;· Lean Six Sigma Yellow Belt Certified· Experience in financial services sector with exposure to international business relation and processes.· Skills to independently assimilate, analyze and evaluate information from various data sources to determine a course of action (e.g. case closure or escalation), record and communicate decisions clearly and concisely.
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Senior Associate - EmeaAlconWarsaw, Pl -
Customer Management (Emea)Alcon Nov 2021 - PresentVarsóvia, Mazóvia, Polônia- Ensure correct and timely processing of customer orders (incl. EDI monitoring)- Undertake Order Management activities for Order To Invoice process- Analyze and propose solutions for resolving order related issues- Support month end closing activities and required controls- Order management pre / post sale on SAP - O2C- Checking and changing customer data- Correction and addressing failed idocs- Supply chain on warehouse- Issue credit & debit notes- Reports preparation- Master Data- Returns -
Customer Operations Management - SeniorAgfa Feb 2016 - Oct 2021Warsaw, Masovian District, Poland- Managing customer enquiries concerning product availability, deliveries and returns, forecast, invoicing, receive, record, process and follow up customer orders- Planning, coordinating and follow up of transport of equipment and solve its issues and failures; Handling and requesting of rush transport for urgent deliveries- Building and maintaining a client base (work exclusively on a B2B environment). Follow-up on supply issues; align internally and keep customers informed- Cooperation with other teams and co-workers in Europe - Opening and maintaining customer financial accounts.- Promoting and supporting the use of Agfa Graphics Internet Sales tool- Warehouse management – stock and distribution management- Order management pre / post sale on SAP - O2C -
Aml - Transaction Due Diligence Analyst IMoneygram International Nov 2015 - Jan 2016Warsaw, Masovian District, Poland2nd Promotion on less than 1 year on the company- Department lead, specially in the absence of Operational Due Diligence management staff in order to ensure core business functions maintained and consistently evaluates current processes for improvement.- Responsible for monitoring and analysis of transactional data for identification of patterns and trends of questionable and/or suspicious activities as it relates to risks associated with BSA violations, money laundering, fraud, terrorist financing and global sanction lists. Conducting an investigation may involve communication with agents, customers, law enforcement officials and MoneyGram employees. The Transaction Due Diligence Analyst I was stay abreast of risks, patterns and trends associated with the AML/Fraud areas, tools and techniques for analysis and trend identification.- Perform confidential research and analysis of transactions to evaluate suspicious and/or unusual activity at an advanced level with no supervision. The prescribed global watch lists or MoneyGram´s internal watch list through investigation or phone interview. Transaction Due Diligence II will utilize a variety of analytical techniques and computer systems to make informed decisions concerning consumer´s transaction patterns, and is expected to work with a minimal to no supervision within a team environment. -
Aml - Transaction Due Diligence Specialist IiiMoneygram International Jul 2015 - Oct 2015Warsaw, Masovian District, PolandPromoted for the position on less than 3 months on the company.- Conduct consumer, agent and transaction research (while on the call) through MoneyGram systems. - Open on-line call sheets and emails, enter transaction data into the fraud database with appropriate coding to identify the type of fraud.- Entries into MGI’s internal deny list (customers and agents) associated with regulatory report filings, Compliance investigations and consumer interviews. - Conduct due diligence interviews: Enhanced Customer Due Diligence, PEP interviews, Internal Watch List interviews, Data collection calls, High dollar interviews.- Conduct inbound and/or outbound phone calls with consumers or agents to determine whether transactions are legitimate and have been properly documented or whether the entity is a true match and determine whether the transaction should be blocked or refunded.- File Regulatory Reports as required and requested or flagged by the Compliance Analysts. This process includes the filing the reports with the appropriate government entity within the required timeframes, as well as the archiving of the reports and supporting data.- Gather basic documents to assist the Fraud Investigator. This includes: Track and assign work from the referral mailboxes o Generate manual cases to be queued for analysts o File incoming evidence in the proper file o Contact billers to block prepaid cards o Maintain tracking of documents needed, obtained and outstanding o Alert fraud investigators to new trends or issues discovered while gathering evidence. -
Aml - Compliance Operations Specialist IiMoneygram International Mar 2015 - Jun 2015Warsaw, Masovian District, Poland- Processing entries in MGI’s internal deny list.- Submitting Compliance Referrals on potentially fraudulent/illicit activity.- Conducting inbound and outbound phone calls with consumers and agents. - Investigating transactional activities to detect suspicions of money laundering.- Performing consumer interviews related to high-risk transactions. Making decisions to release or refund transactions.- Reviewing consumers’ activity to identify red flags: potential fraud patterns, suspicious/unusual transaction pattern and possible MoneyGram agent fraud scenarios. -
Freelancer - Game Tester QaLionbridge Poland Sep 2014 - Dec 2014Warsaw, Masovian District, Poland- Tested video games and worked closely with the development team.- Creatively tested video game environments in unexpected ways to find bugs.- Isolated and identified bugs and how they occurred within the gamingenvironment.- Wrote technical reports and submitted them. -
Event Project ManagementBrazil4You Dec 2005 - Aug 2014Spain & Poland- Creating and organize special and privative events, galas, incentive trips,stands and company’s presence at conferences- Preparing offers and budgets, negotiation with events agencies, subcontractors,management of project team, coordination, settlement of theevent, Food & Beverage, creative area, hotel reservations & logistic.
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Front Office ManagerPestana Hotel Group Apr 1999 - Sep 2005Salvador Area, Brazil- Managing of reception 5* hotel in Salvador de Bahia, Brazil- Responsible for 30 employees direct - Back office management include (financial, business analysis, development and management of newprojects, leadership and reception structure).- Managed room reservations ensuring that the bookings team are processing all inquiries accurately.- Supervised the professional greeting of clients and visitors, to the highest standards.- Led, monitored, motivated, and inspired the team; providing guidance and support.- Scheduled appointments, updated office calendar, and check clients in and out.
Alexandre Dias Afonso Skills
Alexandre Dias Afonso Education Details
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Faculdade De Tecnologia EmpresarialAdministration & Hotel Management
Frequently Asked Questions about Alexandre Dias Afonso
What company does Alexandre Dias Afonso work for?
Alexandre Dias Afonso works for Alcon
What is Alexandre Dias Afonso's role at the current company?
Alexandre Dias Afonso's current role is Senior Associate - EMEA.
What is Alexandre Dias Afonso's email address?
Alexandre Dias Afonso's email address is al****@****con.com
What schools did Alexandre Dias Afonso attend?
Alexandre Dias Afonso attended Faculdade De Tecnologia Empresarial, Faculdade De Tecnologia E Ciências.
What are some of Alexandre Dias Afonso's interests?
Alexandre Dias Afonso has interest in Children.
What skills is Alexandre Dias Afonso known for?
Alexandre Dias Afonso has skills like Sap, Business English, Spanish, Customer Service, Ofac, Fraud Investigations, Fraud Detection, Fraud Prevention, Global Security Investigations, Financial Analysis, Aml, Anti Money Laundering.
Who are Alexandre Dias Afonso's colleagues?
Alexandre Dias Afonso's colleagues are Jaydip Patel, Mark Waldau, Aaron Greene, Stéphane Lefebvre, Cpa, Ca, Kuldeep Sharma, Jenifer Santiago, Ramy Ragheb.
Not the Alexandre Dias Afonso you were looking for?
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Alexandre Afonso Dias
Belo Horizonte, Mg -
3hotmail.com, direitosbc.br, r4phsolutions.com.br
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