Alexandre Dias Afonso

Alexandre Dias Afonso Email and Phone Number

Senior Associate - EMEA @ Alcon
Warsaw, PL
Alexandre Dias Afonso's Location
Warsaw Metropolitan Area, Poland
Alexandre Dias Afonso's Contact Details

Alexandre Dias Afonso work email

Alexandre Dias Afonso personal email

n/a
About Alexandre Dias Afonso

Mature and pragmatic professional experienced in an international environment. My goal is to leave positive marks wherever I go and be sure that I am contributing to building not only a company, but a much better world.Specialties:. SAP TRAINER · AML - KYC - FRAUD - SARS - ECDD & AFAS transaction monitoring.· SAP, CRM, MAINFRAME (DOS), ACTIMIZE, SALESFORCE and MS Office;· Order management pre / post sale on SAP - O2C;· Lean Six Sigma Yellow Belt Certified· Experience in financial services sector with exposure to international business relation and processes.· Skills to independently assimilate, analyze and evaluate information from various data sources to determine a course of action (e.g. case closure or escalation), record and communicate decisions clearly and concisely.

Alexandre Dias Afonso's Current Company Details
Alcon

Alcon

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Senior Associate - EMEA
Warsaw, PL
Website:
alcon.com
Employees:
26800
Alexandre Dias Afonso Work Experience Details
  • Alcon
    Senior Associate - Emea
    Alcon
    Warsaw, Pl
  • Alcon
    Customer Management (Emea)
    Alcon Nov 2021 - Present
    Varsóvia, Mazóvia, Polônia
    - Ensure correct and timely processing of customer orders (incl. EDI monitoring)- Undertake Order Management activities for Order To Invoice process- Analyze and propose solutions for resolving order related issues- Support month end closing activities and required controls- Order management pre / post sale on SAP - O2C- Checking and changing customer data- Correction and addressing failed idocs- Supply chain on warehouse- Issue credit & debit notes- Reports preparation- Master Data- Returns
  • Agfa
    Customer Operations Management - Senior
    Agfa Feb 2016 - Oct 2021
    Warsaw, Masovian District, Poland
    - Managing customer enquiries concerning product availability, deliveries and returns, forecast, invoicing, receive, record, process and follow up customer orders- Planning, coordinating and follow up of transport of equipment and solve its issues and failures; Handling and requesting of rush transport for urgent deliveries- Building and maintaining a client base (work exclusively on a B2B environment). Follow-up on supply issues; align internally and keep customers informed- Cooperation with other teams and co-workers in Europe - Opening and maintaining customer financial accounts.- Promoting and supporting the use of Agfa Graphics Internet Sales tool- Warehouse management – stock and distribution management- Order management pre / post sale on SAP - O2C
  • Moneygram International
    Aml - Transaction Due Diligence Analyst I
    Moneygram International Nov 2015 - Jan 2016
    Warsaw, Masovian District, Poland
    2nd Promotion on less than 1 year on the company- Department lead, specially in the absence of Operational Due Diligence management staff in order to ensure core business functions maintained and consistently evaluates current processes for improvement.- Responsible for monitoring and analysis of transactional data for identification of patterns and trends of questionable and/or suspicious activities as it relates to risks associated with BSA violations, money laundering, fraud, terrorist financing and global sanction lists. Conducting an investigation may involve communication with agents, customers, law enforcement officials and MoneyGram employees. The Transaction Due Diligence Analyst I was stay abreast of risks, patterns and trends associated with the AML/Fraud areas, tools and techniques for analysis and trend identification.- Perform confidential research and analysis of transactions to evaluate suspicious and/or unusual activity at an advanced level with no supervision. The prescribed global watch lists or MoneyGram´s internal watch list through investigation or phone interview. Transaction Due Diligence II will utilize a variety of analytical techniques and computer systems to make informed decisions concerning consumer´s transaction patterns, and is expected to work with a minimal to no supervision within a team environment.
  • Moneygram International
    Aml - Transaction Due Diligence Specialist Iii
    Moneygram International Jul 2015 - Oct 2015
    Warsaw, Masovian District, Poland
    Promoted for the position on less than 3 months on the company.- Conduct consumer, agent and transaction research (while on the call) through MoneyGram systems. - Open on-line call sheets and emails, enter transaction data into the fraud database with appropriate coding to identify the type of fraud.- Entries into MGI’s internal deny list (customers and agents) associated with regulatory report filings, Compliance investigations and consumer interviews. - Conduct due diligence interviews: Enhanced Customer Due Diligence, PEP interviews, Internal Watch List interviews, Data collection calls, High dollar interviews.- Conduct inbound and/or outbound phone calls with consumers or agents to determine whether transactions are legitimate and have been properly documented or whether the entity is a true match and determine whether the transaction should be blocked or refunded.- File Regulatory Reports as required and requested or flagged by the Compliance Analysts. This process includes the filing the reports with the appropriate government entity within the required timeframes, as well as the archiving of the reports and supporting data.- Gather basic documents to assist the Fraud Investigator. This includes: Track and assign work from the referral mailboxes o Generate manual cases to be queued for analysts o File incoming evidence in the proper file o Contact billers to block prepaid cards o Maintain tracking of documents needed, obtained and outstanding o Alert fraud investigators to new trends or issues discovered while gathering evidence.
  • Moneygram International
    Aml - Compliance Operations Specialist Ii
    Moneygram International Mar 2015 - Jun 2015
    Warsaw, Masovian District, Poland
    - Processing entries in MGI’s internal deny list.- Submitting Compliance Referrals on potentially fraudulent/illicit activity.- Conducting inbound and outbound phone calls with consumers and agents. - Investigating transactional activities to detect suspicions of money laundering.- Performing consumer interviews related to high-risk transactions. Making decisions to release or refund transactions.- Reviewing consumers’ activity to identify red flags: potential fraud patterns, suspicious/unusual transaction pattern and possible MoneyGram agent fraud scenarios.
  • Lionbridge Poland
    Freelancer - Game Tester Qa
    Lionbridge Poland Sep 2014 - Dec 2014
    Warsaw, Masovian District, Poland
    - Tested video games and worked closely with the development team.- Creatively tested video game environments in unexpected ways to find bugs.- Isolated and identified bugs and how they occurred within the gamingenvironment.- Wrote technical reports and submitted them.
  • Brazil4You
    Event Project Management
    Brazil4You Dec 2005 - Aug 2014
    Spain & Poland
    - Creating and organize special and privative events, galas, incentive trips,stands and company’s presence at conferences- Preparing offers and budgets, negotiation with events agencies, subcontractors,management of project team, coordination, settlement of theevent, Food & Beverage, creative area, hotel reservations & logistic.
  • Pestana Hotel Group
    Front Office Manager
    Pestana Hotel Group Apr 1999 - Sep 2005
    Salvador Area, Brazil
    - Managing of reception 5* hotel in Salvador de Bahia, Brazil- Responsible for 30 employees direct - Back office management include (financial, business analysis, development and management of newprojects, leadership and reception structure).- Managed room reservations ensuring that the bookings team are processing all inquiries accurately.- Supervised the professional greeting of clients and visitors, to the highest standards.- Led, monitored, motivated, and inspired the team; providing guidance and support.- Scheduled appointments, updated office calendar, and check clients in and out.

Alexandre Dias Afonso Skills

Sap Business English Spanish Customer Service Ofac Fraud Investigations Fraud Detection Fraud Prevention Global Security Investigations Financial Analysis Aml Anti Money Laundering Financial Risk Business Analysis Credit Analysis Credit Risk Banking Management Team Management Team Leadership Strategic Planning Negotiation Lexis Nexis Visualizer Ibm Mainframe Actimize Systems Microsoft Office Analysis Training Leadership Sap Products Analytical Skills Lotus Notes Teamwork Due Diligence Logistics Management Finance Accounting Business Process Improvement Payments Risk Management Microsoft Excel Team Building Project Management Investigation Risk Assessment

Alexandre Dias Afonso Education Details

Frequently Asked Questions about Alexandre Dias Afonso

What company does Alexandre Dias Afonso work for?

Alexandre Dias Afonso works for Alcon

What is Alexandre Dias Afonso's role at the current company?

Alexandre Dias Afonso's current role is Senior Associate - EMEA.

What is Alexandre Dias Afonso's email address?

Alexandre Dias Afonso's email address is al****@****con.com

What schools did Alexandre Dias Afonso attend?

Alexandre Dias Afonso attended Faculdade De Tecnologia Empresarial, Faculdade De Tecnologia E Ciências.

What are some of Alexandre Dias Afonso's interests?

Alexandre Dias Afonso has interest in Children.

What skills is Alexandre Dias Afonso known for?

Alexandre Dias Afonso has skills like Sap, Business English, Spanish, Customer Service, Ofac, Fraud Investigations, Fraud Detection, Fraud Prevention, Global Security Investigations, Financial Analysis, Aml, Anti Money Laundering.

Who are Alexandre Dias Afonso's colleagues?

Alexandre Dias Afonso's colleagues are Jaydip Patel, Mark Waldau, Aaron Greene, Stéphane Lefebvre, Cpa, Ca, Kuldeep Sharma, Jenifer Santiago, Ramy Ragheb.

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