Alex Diedrich Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Managed and optimized configuration of on-boarded Sprinklr clients, to ensure their continued success with the Sprinklr platformIdentified platform gaps, and optimization opportunities; designed and configured the appropriate solution, so that client expectations regarding platform use cases and functionality were fulfilledMaintained platform relevancy according to changes business needs or goals, including providing customized reporting solutions using existing metricsConducted educational training to ensure that all client users were on-boarded, up-to-date on platform use, best practices, functionality and new feature enhancementsProvided oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements

Irving, Tx, Us

I was responsible for overseeing multiple brands within the Adult/Feminine Care sector, and ensuring that internal & external customers received the best and most effective customer experience. Using social media management tools*, I monitored for agile opportunities, while also monitoring for risk and crisis situations. In addition to engaging with customers via social media, I also assisted in responding to online reviews.*Social media management tools:-Sprinklr-Radian6-Wilke Global SMART-Livefyre-Bazaarvoice

Oshkosh, Wi, Us

I was responsible for researching new ways to increase interest and engagement in EAA Student Memberships and Young Eagles Program. I researched and identified social media tools that could be used to target youth audiences.I spearheaded a social media marketing campaign for the College Park area at one of the world's largest aviation celebrations, EAA AirVenture 2014. Along with this social media marketing campaign, I executed an event plan for the College Park area. With this came interacting with sponsors and exhibitors to assist them in executing their marketing needs.I assisted in analyzing and selecting scholarship applicants. I reviewed over 350 scholarship applications, awarding over $70,000. In addition, I assisted in creating interactive educational programs for the EAA Museum.

Madison, Wisconsin, Us

EatStreet is a free online food ordering website that allows you to order from a variety of restaurants in your area. I managed the social media accounts (Facebook and Twitter) for the Oshkosh branch. Daily roles included creating content, analytics, and researching social media tips and best practices. While I was with EatStreet, I increased engagement by 10% in four months.