Alex Ding Email & Phone Number

Central, Hk

• Manage the design and integration of solution architecture, ensuring seamless data and API exchange across critical systems.• Implement holistic technology solutions that enhance customer experience and streamline operations.• Optimize the value derived from essential operational systems, including Property Management System, Point of Sale, Spa & Golf management, Online Reservation Systems, Customer Relationship Management, ERP, Leasing System and data analysis platforms.• Collaborate with business stakeholders to map the customer journey and identify fully integrated solutions aligned with organizational targets.• Direct the implementation of IT platforms encompassing budgeting & procurement, relationship management with vendors and stakeholders, compliance with audits and regulations, and project oversight.• Drive data + AI strategy and data management initiatives including data ingestion, processing, analytics and visualization. Directly manage big data and data analytics platforms.• Oversee IT projects and operations for commercial properties, clubs and services. • Oversee IT audits and system evaluations to maintain high standards of system integrity and security.

Macau, Macau, Mo

• Oversee business solutions and IT operations. Manage Casino solutions, Non-gaming solutions, Information Management, In-house development and IT Services. 5 teams in 2 regions with 40+ subordinates. • Establish Zhuhai branch office with 20+ IT engineers. Oversee Zhuhai IT operations with top efficiency and compliance guideline. • Define the roadmap and direction in planning, execution and maintenance of all IT projects and daily operations. • Design and implement business solutions for Cotai grand opening including application, infrastructure and IT equipment. Collaborate with PMO and business departments closely to meet the critical timeline. Manage multi-million dollar IT CAPEX and OPEX budget.• Streamline IT operations / support process. Transform IT support model from phone calls to live chat and self-services. Migrated 20% of IT operations to AI-led Virtual Agents. Directly manage the implementation of ITSM and CMDB. Build the service mapping and traceability between applications and hosting infrastructure. Drive the adoption of all levels support. • Drive the mobility strategy and digital transformation roadmap on guest facing solutions to improve user experience. • Work closely with e-commerce department on digital marketing strategy and roadmap. Provide integrated solutions and support on CDP/SEO/SEM and online campaigns. • Develop best practices for the corporate through people development, leadership and strong mentoring and coaching of teams• Assist senior executive to formulate and ensure implementation of goals and procedures in line with MGM’s strategies and compliance• Member of Project Evaluation Board. Review the business demand, new project initiatives, status and critical path. • Member of Architecture Review Board. Review solution architecture, network diagram and information risk for all applications on Cloud/Premise.• Member of Change Control Board. Review all change requests before production.

Macau, Macau, Mo

• Directly manage Database Administration and Development Team for on-going projects and daily operations. • System owner and responsible for business continuity plan and disaster recovery plan.• Implement brand new storage system based on PureStorage. Migrate all databases and VMs from EMC vmax to Pure for better I/O performance.• Performance tuning on mission critical databases. Implement brand new database backup, health-check and monitoring solutions. • Build the data middleware to support the growing business and demand. Design and implement enterprise data warehouse, SAS and big data platform. Provide infrastructure and support to financial planning.• Build the service middleware and mission critical integration framework. Architecture and design of Enterprise Service Bus on MuleSoft for integration of various business applications. E.g. IGT, Opera, CRM, CCAS and Workday. • Directly manage the direction and roadmap of all marketing projects and new initiatives. Drive the implementation and adoption on emerging technology, application and process. • Architecture and implementation of Mlife mobile (https://mlife.mo) which is the loyalty platform for customers. Successfully launched Mlife experience center and MGM WeChat official account. 1500+ players daily on this platform to check points and redeem offers.• Architecture and implementation of CRM System. Transform business process to adapt the economic change and focus more on mass marketing and self-services. Improved sales and service team’s performance and efficiency with mobile solutions. • Architecture and design of Digital Signage Solutions. Manage 200+ digital signage with brand strategy, content and schedule in casino and public areas. • Continued development of an Enterprise grade app development methodology and process.

Macau, Macau, Mo

• Drive online self-service and mobility strategy for customer and enhance user experience.• Design and implement Mlife Insider on SharePoint which is the intranet of MGM for 11,000 employees. Built 30+ site collections to promote the collaboration and communication. • Design and implement Document Management Portal which provides a one stop platform to manage the SOP policy and procedures across the board. • Design and implement PMO site to manage all project related documents and approval workflows between IT and business stakeholders. • Design and Implement MGM Single Sign On solution for both on premise / cloud solutions. • Design and Implement employee kiosk with badge login and SAML based SSO integration.

Macau, Macau, Mo

• Manage in-house development, projects and application developers. • Design and develop Ehost system which is the first patron self-service kiosk in Macau. Patrons are able to check points and redeem free offers on kiosk. Full stack and chief developer on UX/UI, system architecture, backend development, QA bug fix and go-live support. Coach and code review for junior analysts.• Manage IGT 9.1 casino management system major upgrade including all integrated systems. The most complex and important project in gaming solutions. Responsible for Data migration, performance tuning and all 3rd party interfaces.• Other in-house development applications - Identity Management System, Anti-Money Laundering System, H2H VIP Betting System.

Armonk, New York, Ny, Us

• Design and develop IBM Rational Quality Manager (RQM) from incubator and v2.0. https://jazz.net/products/rational-quality-manager/ • Chief developer of RQM requirement management module. Responsible for system integration between DOORS and RQM. • Member of IBM open service QM specification workgroup. Design and implement RQM open API exchange platform. • Provide L3 and field support for IBM Beijing and Shanghai customers. E.g. ICBC

北京, 北京, Cn

• Design and develop the prototype and beta version of Sogou map http://map.sogou.com/. Responsible for analyzing the address, optimizing index and improving search quality of Chinese input. • Research and Integrate with https://mapabc.com on real time traffic-based routing. Design and develop system architect to retrieve and process the real time data from sensors. Research and fine-tune the algorithm to route the car traffic to avoid traffic jam during peak hour.

Master'S Degree, Computer Science

Bachelor'S Degree, Computer Science