Alex Dixson Email & Phone Number

Minnesota, United States

Duties: - A trusted authority on Webex CPaaS product portfolio and solution delivery capabilities - Lead pre-sales requirements discovery, solution strategy creation and solution workshops with Cisco clients and prospects - Work closely with the Webex CPaaS Implementation and Client Support teams to ensure accurate requirements are documented and that professional services work estimates are clearly defined. - Create and deliver targeted and often bespoke presentations and demos to Cisco's clients - Design and Develop product demos and applications for clients, to form part of the SE teams demo suite - Articulate complex solutions to both technical and non-technical audiences and be able to adapt as required when presenting - Work closely with the Global product and solutions teams on being the authority on ‘the art of the possible’ around our product and solutions suite - Articulate value proposition and solutions to multiple levels within the customer organizations, including executive level - Build good relationships with clients to support and gauge key areas of interest - Ensure validation of Webex CPaaS solution by collaboration with the relevant account’s technical/non-technical stakeholders - Help support and review the BRD (Business Requirements Document) creation to ensure it is consistent with Client expectations prior to sign-off - Oversee, contribute and review RFI/RFP responses and SOWs - Contribute internally to Webex CPaaS product roadmaps and standardized assets based on experience and client feedback - Create reusable solution assets and formalized presentation materials (propositions/ use cases), working closely with sales and marketing to package these up, as part of Webex CPaaS Go To Market propositions

Woking

Duties:- Own all projects assigned, including responsibility for ensuring project timescales & man-days budgets are met, and project requirements are clearly specified in the Project Functional Specification and unambiguous.- Analyse customer requirements, design and configuration of customer systems during full implementation life cycle relating to best practices in the use of Rostrvm products and associated third party products.- Liaise with the customers, third parties and internal Rostrvm resources to ensure that projects are completed to specification and customer requirements.- Assist with the implementation of third party products integrated with the Rostrvm application.- Deliver standard training courses and, as required, on site ad hoc training.- Perform the more technical aspects of larger projects (Scripting, application integration, report writing etc.)- Line management of the Implementation team, to include input to appraisals (as appropriate) and general day-today issues.- Account responsibility for customer during the implementation phase of the project. Involves continuing liaison with sales team during the implementation phase of the project.- Communicate significant issues to the relevant Project Manager, Account Manager and, Support Manager and wider Management Team.- Regularly liaise with customers, review problem or incident trends, identify gaps, diagnose recurring issues, implement fixes and provide recommendations regarding possible improvements or enhancements.- Identification of sales opportunities from within existing customers- Provide Pre-Sales support consultancy to assist business development.

Project Management and Implementation of Rostrvm Solutions ACD dialler platform. Some of my high points as Project Manager included:UK leading catalogue and online ordering company – Working in the high pressure environment, we managed to deliver a platform that had twice been tried unsuccessfully by the customer, to implement previously, with other suppliers. I always went the extra mile for the customer on this and put a lot of effort in to making sure the this project was as success. My project controls and documentation have proved invaluable several times when trying to establish facts on the project.Leading cosmetics catalog company – This was a very demanding customer and it was identified at the beginning, that we would need to have a water tight functional specification if we were going to deliver this project in the 6 week lead time had been given. I spent a long time detailing the functional spec and making sure I had covered all of the requirements of the customer. This effort at the beginning of the project paid off in triplicate when deploying. This was one of the smoothest running projects I have ever managed and the support requirements of the customer are one of the lowest of any new customer.Major City County Council – This was a double installation of 2 systems at separate sites running in parallel. The key to this project was quickly identified the key person would be the Business analyst and that the project team would not be providing much support for this project. Once I had identified this I tried to empower the business analyst to make the decisions that were needed on the project to drive it forward. This approach worked very well and I was able to deliver both systems effectively and on time. This customer has been extremely positive about the project and the project process as a whole.

Providing second and thrid line support for Rostrvm's ACD platform.

Duties – Promote and install DHL’s automated shipping tools to DHL customer sites and provide training on all automated products. Support Account managers and Major Account managers on visits to customers, advise on appropriate DHL software and assess their IT needs. Maintain existing DHL systems so they comply with the latest software configuration and settings. Analyse reporting data and escalate any IT related issues to the relevant departments. Support customers in their IT needs which may include implementing new systems that will interact with DHL’s software or management of their databases for import to our systemsWhilst working at DHL, I completed an eight week secondment to our head office in London where I was responsible for training the helpdesk in support of both the front end software and back end servers as well as proving reporting data via Crystal Reports. During this period I was able to significantly improve the current process and procedures for handling data sent to the severs, by re-writing the data scripts that the sever runs on a daily basis. I was also responsible for creating and developing a large number of support manuals and training documents for the servers and also set-up instructions for software programs running on the front end systems. After joining as a Field Support Advisor I proved myself as I valuable and reliable member of the team. I received many commendations both from customers and members of the sales team expressing their appreciation for the work I have completed for them.

My own company, set-up to supply IT businesses with Microsoft OEM software. Running and managing my own company involved me at every level of business – sales, purchasing, accounts including raising invoices and purchase orders, VAT and PAYE records and returns, packing & despatch, purchasing and liaising with customers and suppliers. Owning my own company helped me to be more self-motivated and to focus on day to day running of a company and develop further my sales and negotiating skills.

Warehouse management and Stock control

Gnvq Computer Studdies

Education record