Alex Dias Email & Phone Number

Fort Collins, Co, Us

Chapel Hill, North Carolina, United States

Serve as escalation point for complex cloud, server, and database issues, collaborating with internal/external resourcesManage Google Workspace Enterprise: configure, administer, secure, handle user management, analyze logs, provide reports, investigate mail delivery issues, and implement email encryptionDevelop and implement IT automation using Google Apps Script and GAMCo-create IT Strategic Plan and comprehensive policies with IT director and stakeholdersAnalyze… Show more Serve as escalation point for complex cloud, server, and database issues, collaborating with internal/external resourcesManage Google Workspace Enterprise: configure, administer, secure, handle user management, analyze logs, provide reports, investigate mail delivery issues, and implement email encryptionDevelop and implement IT automation using Google Apps Script and GAMCo-create IT Strategic Plan and comprehensive policies with IT director and stakeholdersAnalyze pentest results to remediate vulnerabilities and enhance security postureImplement principle of least privilege: control user accounts, access permissions, and audit sensitive dataEnsure IT operations comply with industry standards and regulations (e.g., NIST, PCI)Configure SAML-based Single Sign-On (SSO) with Google and Entra ID(Azure AD) Identity ProvidersOversee DNS management, including email authentication (SPF/DKIM/DMARC)Manage security and network configuration for Meraki firewalls and Unifi network equipmentCoordinate anti-phishing and cybersecurity training using Knowbe4Administer Filemaker server hosting 50+ databasesLead project and vendor management, evaluating technology solutions within budget constraintsSupport Dynamics GP ERP system in collaboration with external resourcesManage AWS services (S3, EC2, RDS) and Microsoft 365/Azure environment (Azure AD, Intune, Defender, SharePoint)Contribute to IT budget preparation with IT DirectorProvide Tier 2 support for WordPress developmentOversee IT asset lifecycle managementImplement and manage endpoint protection using Intune and DefenderAdminister and automate multiple backup systems, including cloud backups using PowerShell/bashMaintain Windows and Debian Linux servers (DHCP/DNS, Active Directory, Zoneminder, Docker, Filemaker, LAMP, facilities management)Administer 3CX phone systemInvestigate security incidents through log analysis, reports, and scan resultsMigrated onprem AD to Hybrid azure AD+Intune Show less

Chapel Hill, Nc

Delivered comprehensive IT support across mixed MacOS and Windows environmentsAdministered diverse server infrastructure: Windows domain controllers, FileMaker and MySQL databases, Linux Apache web servers, and Windows remote accessManaged network equipment including L2/L3 switches, Cisco Meraki VPN/firewalls, and UniFi access pointsImplemented robust data protection strategies: daily backups with Retrospect, tape and S3-based archivesMonitored server and… Show more Delivered comprehensive IT support across mixed MacOS and Windows environmentsAdministered diverse server infrastructure: Windows domain controllers, FileMaker and MySQL databases, Linux Apache web servers, and Windows remote accessManaged network equipment including L2/L3 switches, Cisco Meraki VPN/firewalls, and UniFi access pointsImplemented robust data protection strategies: daily backups with Retrospect, tape and S3-based archivesMonitored server and network logs to optimize performance and securityAdministered Toshiba Strata digital phone systemMaintained accurate IT asset inventory utilizing custom asset management solutionDeployed Zoneminder for multi-office security camera managementCollaborated on developing technical aspects of online training courses for educatorsContributed to operations and disaster recovery planningProactively enhanced security measures to prevent breachesMigrated agency websites to AWS (EC2/RDS/S3) for improved performance, reliability, and scalabilityManage vendor relations and negotiationsImplemented system wide offsite cloud backups using powershell and bash scripting Show less

Chapel Hill, Nc

Successfully transitioned the organization to Google Apps for Non-Profits (Now Google Workspace), enhancing email and collaboration services for staff and replacing an outdated Eudora email server.Implemented Hylafax server to automate fax routing in Google Workspace, eliminating manual processingManaged Google Analytics accounts providing visitor reports and strategies for improvement.Act as primary technical support for nearly 150 staff, ensuring timely resolution of… Show more Successfully transitioned the organization to Google Apps for Non-Profits (Now Google Workspace), enhancing email and collaboration services for staff and replacing an outdated Eudora email server.Implemented Hylafax server to automate fax routing in Google Workspace, eliminating manual processingManaged Google Analytics accounts providing visitor reports and strategies for improvement.Act as primary technical support for nearly 150 staff, ensuring timely resolution of support requests.Work with cross-functional teams to solve complex IT problems.Administer critical business systems including FileMaker Pro server, Dynamics GP ERP, and WordPressManage IT asset lifecycle, maintain accurate inventory, and lead cost-effective procurement strategies Show less

Cary, Nc

Provided comprehensive IT support for all employees, managing vendor relationships and support requestsAdministered diverse server infrastructure: Windows and Linux (Debian, Fedora) servers, PostgreSQL databases with pgpool and replicationManaged email infrastructure: postfix/dovecot-based server with squirrelmail interface, DNS records, and mail delivery troubleshootingBuilt and configured Windows and Linux workstations for usersMaintained IT assets including… Show more Provided comprehensive IT support for all employees, managing vendor relationships and support requestsAdministered diverse server infrastructure: Windows and Linux (Debian, Fedora) servers, PostgreSQL databases with pgpool and replicationManaged email infrastructure: postfix/dovecot-based server with squirrelmail interface, DNS records, and mail delivery troubleshootingBuilt and configured Windows and Linux workstations for usersMaintained IT assets including high-volume laser printers, copiers, and inventory managementAdministered Iwatsu digital phone system, building access/ID badges, and Blackberry servicesOversaw 24-camera IP surveillance system operation and maintenanceLed database migration from MS SQL to PostgreSQL to meet performance requirementsDesigned and scheduled system reports for employeesManaged HylaFax server operations, integrations, and troubleshootingContributed to disaster recovery planning, developing company-wide continuity of operations planManaged fleet of Parata pill counting robots; contributed to QA system development for accurate order processingCoordinated IT equipment delivery and installation for off-site offices locally and nationallyImplemented XenServer virtualization to enhance reliability and efficiency Show less

Raleigh, Nc

Conducted expert component and board-level diagnostics and repairs on a wide range of laptop models, consistently meeting or exceeding turnaround time expectationsSpecialized in malware remediation and data recovery, achieving a 95% success rate in retrieving critical client dataProvided exceptional customer service, clearly explaining technical issues and repair options to clients in understandable termsManaged the parts inventory, ensuring critical components were… Show more Conducted expert component and board-level diagnostics and repairs on a wide range of laptop models, consistently meeting or exceeding turnaround time expectationsSpecialized in malware remediation and data recovery, achieving a 95% success rate in retrieving critical client dataProvided exceptional customer service, clearly explaining technical issues and repair options to clients in understandable termsManaged the parts inventory, ensuring critical components were always in stock to minimize repair delaysPerformed custom PC builds for clients, tailoring systems to individual needs and budgetsOffered in-store technical support, quickly resolving software issues and performing hardware upgradesMaintained a clean and organized workspace, promoting efficiency and professionalismAssisted in sales of computer parts and accessories, matching products to customer needsCreated and maintained detailed repair logs and documentation for future referenceStayed current with latest technology trends and repair techniques through ongoing self-educationCollaborated with team members to troubleshoot complex issues, fostering a culture of knowledge sharing Show less

No Degree, Nuclear Engineering

Completed 30 credit hours in nuclear engineering and general studies.

General Studies

Completed university transfer curriculum with goal of transferring to NC State University