As the Enterprise Sales Director at Telenet Business, I lead a dynamic team dedicated to driving growth and delivering exceptional value to our enterprise clients. In the Enterprise channel we are mainly working with the Belgian Mid and Large organizations, and with the Government and Healthcare customers. With a strategic focus on enhancing customer engagement and optimizing sales processes, I oversee the development and execution of comprehensive sales strategies that align with our business objectives.My role involves collaborating closely with various departments, including marketing, solution houses, and customer service, to ensure seamless integration and execution of our initiatives. I am responsible for co-managing our key accounts, identifying new business opportunities, and fostering long-term relationships with our clients. My expertise in sales management, customer relationship management (CRM), and strategic planning enables me to drive performance and in achieving our sales targets.With my commitment to continuous improvement and innovation I want to help Telenet Business to stay ahead in a competitive market. I am extremely proud to lead this great bunch of sales managers and (key) account managers, all dedicated to excellence!

At Telenet Business, you are in good hands, no matter what the future brings. Operating in a digital world is becoming increasingly complex, but that also makes it incredibly exciting. That's why Telenet Business is here to give Belgian entrepreneurs a digital boost.Dit doen we met de strafste connectiviteits-, netwerk-, security- en IT-oplossingen. Zowel kleine als grote bedrijven kunnen zo genieten van een vlotte digitale flow. Hoe meer professionals we kunnen helpen, hoe groter onze glimlach.

Managed a team of +50 sales and marketing professionals to successfully meet and exceed sales targets. Reporting to the CEO and member of the Group Executive Leadership Team, mandated to develop the Sales and Marketing strategy for the entire Group. Setting up an extensive Isabel Group Partner Program and rolling it out for all types of partners, all solutions, and internationally Integrated the Customer Success function in the sales teams resulted in churn reduction and a constantly high NPS score for the flagship solutions Isabel 6, CodaBox and ClearFacts Helped the marketing practice from "what can we do with the budget" towards "can I get a budget for this" state of mind and where digital is measurable.Reorganized decentralized teams that worked by solution and market segment to one overarching team creating more opportunities towards up and cross-selling and better alignment between sales, marketing as well as customer success being the voice of the customer.Introduced sales and marketing automation, setting up a sales dashboard with pipeline and forecasting figures, helping sales managers to get more sales acumen.

In charge of the company and business, from the day to day running to solving big picture problems and turning those into opportunities. Accountable when things go right but also when they go wrong. Executing and translating the corporate Sage strategy to meet local market needs.Making sure that everything we do is based on our values and our vision to help our customers to manage their administration in a new and innovative way. In doing so always seeking added value for the customer.Changed the Sage Belux organization from a classic accounting software editor to an innovative partner for accountants and SMB's with state-of-the-art solutions.Nominated 3 years running for Belgian IT person of the Year and Best Cloud Solution for Sage Cloud Demat.Perceived as a leader, strong in empathy, and with clear consideration for the well-being and perspective of colleagues, business partners, and customers.

To align Sales and Marketing efforts. Guide the organization through the digital transition with targeted content, state-of-the-art CMS and CRM. Blend traditional one-to-one marketing initiatives into digital experiences where customer intimacy and experience are the main concerns.Combine marketing, communication, press and branding to ensure a unique customer experience.Introduce content strategy through various social channels and general marketing automation principles.Work with the sales department to develop a funnel strategy focused on qualified leads. Grow the conversion rate from marketing qualified leads to wins to 22%.

Manage the creation and detection of new sales opportunities, building an indirect sales strategy whilst increasing customer retention rates and higher NPS.Achieve year-after-year double-digit growth thanks to the consistent focus on the quality of our solutions and services.Introduce the 'personal coaching' concept within the company which brought increased customer satisfaction and a higher upsell rate.Align services and sales for more revenue and less churn.Shift from a license selling based revenue to a more recurring businessOrganize teams based on 'Customer for Life' and 'New Customer Acquisition' concepts.Act as Spokesman for subjects regarding Sage business management and accounting solutions in general.

DBFACTw product specialist, sales management, marketing & conversation managerIn charge of business development and strategic partnering with IT distributors, resellers, and professionals.Facilitator of new concepts and ideas for our award-winning software solution and developer of strategic alliances with major national buying groups.Design and organize some of the most innovative events in the business (Inspiration Days, SpotLightSessions, ...)Build enthusiastic customers to become the brand ambassador.

Managing day to day operations, looking for customer solutions and being focused on return. As a specialist in Atari Professional range of products, TIPSS was the leading supplier of Desktop Publishing software for the Atari TT and sole distributor for Calamus, Didot and GfK Computerbild DTP software. TIPSS (Trends In Publising Software & Services) was the one stop shopping partner for the printer business.

Setting up the services branch, marketing and selling applications on desktop computers that showed the sheer importance of desktops in different professional branches. Day-to-day operations and management focussed on return and growth for both the company and our customers.

Internship with Henk Vervaeke. Working on specific accounts such as Monroe and taking care of press releases, press meetings and clippings. First on the job learnin, getting all excited about PR and communicating.